+1 logitech

[bobzombie]

a while ago i noticed that my G25 wheel didnt shift into reverse ,
so i decided too email logitech about it

they were so helful and gave me ''troubleshooting answer'' in less than 24hrs
after trying what they gave me i emailed then again too tell them that everything was proper

less than 24hr later i got an email with the case# and ATTN
and they told me too ship the shifter back too them and that they would ship the new one as soon as the they get mine in

today i get the mail ,,,, they shipped it on friday morning , i got it today !!!
they shipped me a whole new G25(wheel,pedals,shifter)

best customer service i've ever had

 

[Hotrails17]

so what are u doing with ur extra set of pedals and the wheel??? any chance of selling it?

 

[Rusty*]

👍

a while ago i noticed that my G25 wheel didnt shift into reverse ,
so i decided too email logitech about it

they were so helful and gave me ''troubleshooting answer'' in less than 24hrs
after trying what they gave me i emailed then again too tell them that everything was proper

less than 24hr later i got an email with the case# and ATTN
and they told me too ship the shifter back too them and that they would ship the new one as soon as the they get mine in

today i get the mail ,,,, they shipped it on friday morning , i got it today !!!
they shipped me a whole new G25(wheel,pedals,shifter)

best customer service i've ever had

Yeah Logitech is FANTASTIC, I purchased a set of there wireless bluetooth headphones, they said that the range should be about 10 meter's....I have at least 15 to 20 meter's of range with mine!
They always exceed your expectation's, truly a leader among all Brands.
It's great to hear your story Bob, respect to Logitech.👍
I won't purchase anything electronic without first checking to see if I can purchase it through them. I also have the Z-5500 5.1 Surround sound system, it is a brilliant system that has amazing audio quality, with Logitech you truly get what you pay for!👍
Rusty*

 

[bobzombie]

ive always loved how my logitech stuff worked , headset, sound system , etc

but this customer service thing really exceded my expectations for any company

 

[pat66]

Yea same happened with me, my shifter broke and they sent me another complete unit logitech is great!

The nice thing is now you got 2 wheels so if one of your motor break or something you have another one !

 

[Hotrails17]

hey guys all i have is a dfgt and want to upgrade to a g25 or the fanatec 911. if any of u want to sell the extra wheel and pedals please message me.

 

[bobzombie]

ive got the brand new wheel and brakes for sale (with the plastic still on it) with the CD and the power cables
but i dont have the shifter with it

 

[Hotrails17]

does the G25 work without the shifter??? if not im sure i can get an aftermarket one.

 

[Mark T]

It might be worth posting your experience in the Product & Service review section.

 

[bobzombie]

ive only tried it with the GT5p (while my shifter was in warranty)
the pedals work fine , force feedback works , but the paddle shifter doesnt work
so i was racing in automatic tranny
i was gona look around the net for a separate G25 shifter but im a little too busy/lazy lol

 

[Hotrails17]

ok thanks bob but i think im just gonna get a new one now... i went to gamestop and they had one on the shelf. im gonna see if its gone by next week and if its not im just gonna get it. my dfgt is great and there is nothing wrong with it but theres just something missing :Looks at pedals with only a throttle and brake: im gonna fix that soon tho

 

[MightyMan]

wow, logitech is epic
did you still have you warranty?

 

[bobzombie]

ya , now i have 2 wheels , 2 pedals and 1 shifter

 

[Biggles]

Weird how this thread underlines MY Logitech experience. The weak link in the G25 seems to be the shifter. If something goes wrong with it, within the warranty period, they will happily replace the whole set-up - which seems to be unnecessarily generous. But if something goes wrong with the shifter after the warranty period, you can't even buy a replacement shifter from them. Makes no sense...