All decals in collection disappeared!

[Lebowski]

I was half way through making a livery when suddenly upon clicking on collection to place a decal nothing happened. All user decals in My Library are present, all the decals in my 10 Favourites folders are there but the 995 from Collection have entirely vanished, with a 0/1000 showing in the top right corner. I had literally only just placed a decal from it a minute before without issue but now over 2 years of carefully selected decals have disappeared into thin air! Anyone else encountered such an issue?

 

[Nuschel01]

Seems like the whole GT website is somewhat down I can't access my collection either and it only loads a few screenshots and replays I've saved.

 

[Lebowski]

Hmm, yes there seems to be a big problem as i have just added a couple and they aren't showing either.

 

[Nuschel01]

Activity Feed seems to work again, the collection page is still down...

Great work again by PD, first they mess up Black Friday and now Christmas

 

[VulcanSpirit]

Can confirm that I'm also having issues with loading my decal collection in My Library. Liveries still display them in Livery Editor (which in itself is taking much longer to load than usual), which suggests to me that they haven't disappeared entirely.

Activity Feed and Life Log are also currently taking longer to load in the game than on the website.

 

[Firehound427]

As mentioned in my status, I have had issues with accessing the activity log, car designs in my gallery, and the GT Sport app. Irritatingly, this all seemed to start while I was in the middle of uploading a bunch of liveries...

 

[MMX]

Same here. Been waiting a week to work on that Charger, and now can't access my damn decals.

 

[VulcanSpirit]

Might add that the 'My Library' section of the website is having problems as well. All photos and replays show up fine for me, but decals and liveries don't. The 'network error' message I received when the section did load suggests that the connection might be timing out before it has a chance to load the entire library.

 

[Nuschel01]

The page now seems to be working again at regular speed, BUT decals and any sorts of liveries still cannot be shown or loaded correctly in the collection and show a network error

 

[Lebowski]

Very strange issue, fingers crossed it gets sorted soon with out any lasting negative effects.

 

[Adam Barber]

Same issues here on both accounts, seems like an issue at polyphonys end. Don't think that there's anything we can do but wait.

 

[Cytoria]

Are the decals from the game available?

I need to do my LEC Mini tonight, hopefully it will be sorted by that time...

 

[Lebowski]

Yes, all available but even if you add them to collection it will still show 0/1000.

 

[RenoRanes007]

User Decals have returned for me now, Collection still down though.

 

[Chevy1983]

I have the same problem, my collection is completly gone! What happened?

 

[chicagotruck]

Same thing here. WTF!!!

 

[Nuschel01]

User Decals have returned for me now, Collection still down though.

Nope, still down here. The Livery Editor loads 0/1000

 

[tincanofdeath]

same exact problem here :/

 

[vrossi]

ALSO west coast U.S. 2019 Xmas Eve morning...
I'm having the same problem-
After I bought the safety cars this morning from Mileage Exchange, I downloaded some police liveries. Now all my liveries are gone(car, suite, helmet). My car liveries are still on my cars in garage, but can't change any liveries on anything. When I go into "library" & click on "livery" it says I have 0(ZERO) liveries.

Might add that the 'My Library' section of the website is having problems as well. All photos and replays show up fine for me, but decals and liveries don't. The 'network error' message I received when the section did load suggests that the connection might be timing out before it has a chance to load the entire library.

Same.

 

[AudiMan2011]

All my decals aren't loading either. Can't even access the Livery Editor where I've saved my custom liveries too

 

[Lebowski]

Seems like quite a serious issue, i hope PD are aware of it but at this time of year i wouldn't expect a quick fix!

 

[VulcanSpirit]

All my decals aren't loading either. Can't even access the Livery Editor where I've saved my custom liveries too

Weird. I was able to access the Livery Editor when the problems first occurred, but it took significantly longer to load than usual.

Seems like quite a serious issue, i hope PD are aware of it but at this time of year i wouldn't expect a quick fix!

And to be quite frank, a rather embarrassing one considering the timing. I can imagine many new players being disappointed when they get GT Sport for Christmas and find out that the liveries/decals they want aren't being added to 'My Library' as they should.

 

[Victoria H]

Still down here.

Hope this issue gets fixed asap and we don't lose all our saved decals, photos and liveries.

 

[CPT_RowdyGiff]

Things are still down for me. Can’t see any user decals, or collection. Which is very irritating as I needed to finish up a livery for someone and decals I need are mine I uploaded.....

 

[VulcanSpirit]

Attempted to upload my latest helmet design from the Livery Editor; received a 'Failed to create livery' message as soon as I tried to share. Clearly there must be something wrong with that part of the online service; everything else in the game is running as it should.

 

[CodeRedR51]

I think the Mileage Exchange update with the new safety cars broke the livery editor.

 

[mobilmasher]

I too am having a problem with the livery editor, was updating a livery this morning and was almost done when it wouldn't let me apply the chosen decal. That was around 7AM on the east coast. Haven't checked the game since then, won't be back on till this evening, hopin' it will be fixed by then.

 

[tincanofdeath]

I too am having a problem with the livery editor, was updating a livery this morning and was almost done when it wouldn't let me apply the chosen decal. That was around 7AM on the east coast. Haven't checked the game since then, won't be back on till this evening, hopin' it will be fixed by then.

east coast here as well, no it’s not fixed now

 

[e3awacs]

Down in UK since about 2pm

 

[TheGeologist]

But I wanted to make my Dodge Charger Police Car :/