Can't sign in and/or change password! Need Help

[J-KiLLA24]

Ok, so I logged on to my account and went to sign into my PSN account. I typed in my password and it said "your password is no longer valid. You must change your password. I clicked ok, then it said that they will send an email to my email address to change my password. I found out that I haven't got any new emails from Sony/PlaystionNetwork so I tried again. It said the same thing, so then i tried a third time and then it said "A server error has occured". Any suggestions?

 

[TT3AZ]

Same here, i havent got my password either......

 

[Spagetti69]

Mine said the same except I didn't get an option of changing or even a notification of an e-mail?

 

[Sureboss]

OP: The e-mails will take UP TO 24 hours to be received. So don't give up on that yet.

 

[Spagetti69]

I didn't get an email option only
Error 80710D36. What ever that means.

Oh well.

 

[J-KiLLA24]

OP: The e-mails will take UP TO 24 hours to be received. So don't give up on that yet.

Oh ok thanks. Let's just hope it won't take too long...

 

[The Stalker]

What will happen if you no longer have access to the email address your account was set up with? The address I used got hacked a long time ago and I can no longer access it and I'm using a different PS3 to the one I set it up on too due to YLOD.

Anyone here in a similar situation who can give me some advice on this? I really don't wanna have to start from scratch if I can help it as I had 15m+ cr and over 300 cars.

 

[canderson19]

What will happen if you no longer have access to the email address your account was set up with? The address I used got hacked a long time ago and I can no longer access it and I'm using a different PS3 to the one I set it up on too due to YLOD.

Anyone here in a similar situation who can give me some advice on this? I really don't wanna have to start from scratch if I can help it as I had 15m+ cr and over 300 cars.

You will need to contact Sony Customer support.

 

[The Stalker]

That's gonna be fun trying to get through to them then if loads of other people are in the same boat. Cue the cheesy 'on hold' music........

 

[canderson19]

That's gonna be fun trying to get through to them then if loads of other people are in the same boat. Cue the cheesy 'on hold' music........

I would say there is several million on hold as we speak. There are also reports that people are being signed off again so I don't know...

 

[Derrict]

I got the email, changed the PW and was able to log in through the interet/website but it won't take the password on my PS3.

 

[canderson19]

I got the email, changed the PW and was able to log in through the interet/website but it won't take the password on my PS3.

Fantastic. Did you type in the new password in PSN by chance? Otherwise, I would say we are doomed...

 

[J-KiLLA24]

That's gonna be fun trying to get through to them then if loads of other people are in the same boat. Cue the cheesy 'on hold' music........

I feel bad for you bro. Ps: That picture looks kinda creepy lol

 

[british-sniper9]

I've just tried signing in, tells me to change Password. Then I get an error code. Try again, and this time I type in password, then get the error again. Reset the system, and now ive got the message "Playstation network currently undergoing maintainence" FFS

 

[canderson19]

I've just tried signing in, tells me to change Password. Then I get an error code. Try again, and this time I type in password, then get the error again. Reset the system, and now ive got the message "Playstation network currently undergoing maintainence" FFS

It appears to be down worldwide again...

 

[british-sniper9]

In the famous words of the internet gamer:
EPIC FAIL

 

[FullSpe3d98]

For me it didn't tell me to check my email or anything. It told me to change my password so I did it with PlayStation Network, it didn't tell me to do anything with my email. I didn't even get an email saying that my password had been changed.

 

[V8-Johnboy]

What will happen if you no longer have access to the email address your account was set up with? The address I used got hacked a long time ago and I can no longer access it and I'm using a different PS3 to the one I set it up on too due to YLOD.

Anyone here in a similar situation who can give me some advice on this? I really don't wanna have to start from scratch if I can help it as I had 15m+ cr and over 300 cars.

Im in exactly the same situation reckon its gonna be a nightmare keep posted

 

[Derrict]

Fantastic. Did you type in the new password in PSN by chance? Otherwise, I would say we are doomed...

Yeah. I retyped and confirmed the new PW, even got an email confirmation.

 

[V8-Johnboy]

Im in exactly the same situation reckon its gonna be a nightmare keep posted

Im online no trouble with new isp.

 

[J-KiLLA24]

Ok so now i got an email from sony at exactly 1:09PM today, and I clicked the link to change my password. Then after I typed in the security numbers and letters thingy, it said that the link has timed out?? In the email it said that the link will expire within 24hrs...

 

[J-KiLLA24]

No help?