My wheel stopped working.
Wheel would power up but would not centre. No lights worked on the rim.
I opened a ticket with Fanatec and 4 days later some one emailed back asking for a video of the wheel powering up. I did that and have had no reply for 7 days and counting.
Hardly the level of support you would expect for a premium product.
Being an impatient sort I opened up the back of the base, and found that the ribbon cable that has all the connections to the wheel rim was completed sheared off !!!
It seems like a massive design flaw that they didn't use a specialist coupling (like slip rings) or at the very least a round cable that is less likely to get caught and ripped apart.
Has any one else been unlucky enough to have the same thing happen ?
Wheel would power up but would not centre. No lights worked on the rim.
I opened a ticket with Fanatec and 4 days later some one emailed back asking for a video of the wheel powering up. I did that and have had no reply for 7 days and counting.
Hardly the level of support you would expect for a premium product.
Being an impatient sort I opened up the back of the base, and found that the ribbon cable that has all the connections to the wheel rim was completed sheared off !!!
It seems like a massive design flaw that they didn't use a specialist coupling (like slip rings) or at the very least a round cable that is less likely to get caught and ripped apart.
Has any one else been unlucky enough to have the same thing happen ?