PS4 Won't starting, *sigh*

[Akira AC]

So yeah, after getting enough time with Watch_Dogs and set about completing it, the PS4 kinda died on me, shut itself off and thus far it hasn't got itself up and running again.

Now, I should mention that is probably the PSU (PS4 showing an initial blue light then turning itself back off), having it just downloading war thunder last night in stand by mode, and then playing Watch Dogs all morning seems that have made it die (either by overheating or simply an electricity spike).

Now, I'm pretty sure is because the capacitors this thing is using are crap and thus my PS4's PSU is fried, but I don't want to go to the store due to time constrains and to have it changed.

I would like to know if someone in GTP have suffered this, and if they have then probably have a solution that doesn't involve getting to the store and wait "x" time to get it fix (though I know is how it probably will end up being).

 

[BobK]

It should still be under warranty, shouldn't it?

 

[Grayfox]

Claim under warranty mate.

Also invest in a power filter.

 

[Moglet]

Is it plugged in to it's own power socket or running from a 4-8 way adapter? If I remember correctly there's an issue with the power on some PS4s and it's quite common. The only real solution is to get it replaced under warranty, sadly.

 

[Akira AC]

Ironically, it was connected to a 8 way adapter after a power filter, so any attempts to save it from frying itself were useless.

And yeah, I'm contacting Sony, I was stupid enough to throw the receipt away so ... here I'm hoping it is covered, or at least have a solution for it.

 

[BobK]

If the warranty is for a year, you shouldn't have a problem; the thing was released, what, seven months ago. Not that that won't stop them from asking anyway, but perhaps common sense will prevail.

 

[Sanji Himura]

Sony won't ask for a receipt. Once you register the PS4 with Sony, they can pull up warranty information from their system once you give a serial number. No receipt needed.

 

[Grayfox]

Sony won't ask for a receipt. Once you register the PS4 with Sony, they can pull up warranty information from their system once you give a serial number. No receipt needed.

They should ask for one, what if it is stolen?

 

[ImaRobot]

They should ask for one, what if it is stolen?

Im fairly certain that they need proof of purchase, as the warranty is active the day you buy the console, not the day you register it. They are both under a year right now, but still.

 

[Sanji Himura]

They should ask for one, what if it is stolen?

When I called Sony concerning my PS3 hiccup, all they asked for was my serial and model number, and pulled up my warranty information (I wasn't covered on the PS3) on their computers.

I think that it all ties into your PSN account in some way since you need one to update your warranty, but don't quote me on that.

 

[Akira AC]

And thus, I ended up with a new console.

Free of charge, but it did took from mid may until now to arrive, apparently is a general issues with PS4's voltage microcontrollers.

Cool to have it back but I learned my lesson, let the sodding thing disconnected from the power plug otherwise it might happen again, not very stable my home connection and will not risk it.

 

[TenEightyOne]

If the warranty is for a year, you shouldn't have a problem; the thing was released, what, seven months ago. Not that that won't stop them from asking anyway, but perhaps common sense will prevail.

Should be two years for a widely-described shouldn't it? That's the standard in Europe at least, in England we can claim up to six years after (just never deal with the shop floor, go straight to the company office). Don't know about places outside Europe but I can't imagine it's any different in this day and age.

Don't be confused by the "One Year Limited Guarantee", it's a blind that manufacturers use to make you think you can't go back to them after that

EU Directive 1999/44/EC states that all European Union member states must allow consumers to make a claim for faulty or misdescribed goods under their consumer rights for a minimum of two years. English law already allows you to make a claim for up to six years from the date you bought the goods and for up to five years in Scotland. Therefore if you buy any goods from any other EU member state, you can assume that you can make a claim for faulty or misdescribed goods for at least two years after. See the 'Buying goods - your rights' leaflet for more information.

 

[Robin]

They make it extremely difficult to actually use the 6 year warranty law and even the stores use scare tactics to worry people about the 12 months warranty and to buy extended ones. I haven't personally heard off anyone who has managed to get something repaired or replaced outside of the manufacturers warranty period.

Regarding the PS4, the whole always on concept did worry me as you are just asking for capacitors to fail by not having a physical off switch. Turning off at the mains would be irritating.

 

[TenEightyOne]

They make it extremely difficult to actually use the 6 year warranty law and even the stores use scare tactics to worry people about the 12 months warranty and to buy extended ones.

Absolutely, always go to the manager to start with

In this case where there appears to be recurrence of the fault across many instances of the device type.

The question is, of course, what is "reasonable" life, but for a piece of non-portable electronics costing over £250 this is clearly going to be in the order of several years.

 

[Sanji Himura]

And thus, I ended up with a new console.

Free of charge, but it did took from mid may until now to arrive, apparently is a general issues with PS4's voltage microcontrollers.

Cool to have it back but I learned my lesson, let the sodding thing disconnected from the power plug otherwise it might happen again, not very stable my home connection and will not risk it.

Glad to see that you had the desired result, mate.

Just a tip for the future, however, you can have it on a power strip, but don't have more than 3 things on it at the same time. I have an 8 plug, 2 USB, office use strip, but I always had nothing more than my PS4, my 40" TV, and my cable box. I could get away with one more thing, but considering that I have 2 plugs surrounding a corner, I can get away with the energy saving on the plug that has the power strip.

The point is, unless you are an electrician, you can't perfectly plan your energy use unless you are building your house from the ground up. However, you can do the most with what you have. So if you have a plug that is ten meters away on an adjacent wall, but need power most in a centralized location, run an extension cord, but be careful of how many devices you ultimately plug into the cord. More power needed = more heat in the lines; more heat = potential fire hazard.