T-GT Wheel not working

[Anthony666]

hi everyone,
I’ve never posted on here before but I was wondering if anyone has had any experience with Thrustmaster RMA’s?
I received my brand new wheel two days ago and got it all set up correctly but there was no life in it all, seemed like a power problem maybe, I got in touch with TM and they said they will replace servo base and PSU soon as I’ve sent mine from my local post office.
I wondered how long this process takes as I don’t like the thought of having no wheel for ages .
Hopefully it won’t be long as they are sending out new ones as soon as my post office has scanned the barcode they are giving me.

 

[KimiRaikkonen]

hi everyone,
I’ve never posted on here before but I was wondering if anyone has had any experience with Thrustmaster RMA’s?
I received my brand new wheel two days ago and got it all set up correctly but there was no life in it all, seemed like a power problem maybe, I got in touch with TM and they said they will replace servo base and PSU soon as I’ve sent mine from my local post office.
I wondered how long this process takes as I don’t like the thought of having no wheel for ages .
Hopefully it won’t be long as they are sending out new ones as soon as my post office has scanned the barcode they are giving me.

They already opened a RMA for you, so it wouldn't take a lot. The time for them to receive the defective unit and the time of delivery for the new one. So around 2 weeks probably.

 

[Anthony666]

They already opened a RMA for you, so it wouldn't take a lot. The time for them to receive the defective unit and the time of delivery for the new one. So around 2 weeks probably.

That’s good to hear yes I can’t fault them so far with getting back to me but they don’t work weekends so it’s been a long boring weekend for me so far haha

 

[Lord Grey]

So yesterday I fired up the PS4 just to grab the Mileage Exchange items. I use the controller for that, as there is no need to fire up the T-GT if I'm not going to race. Halfway through the purchase process I realized that I never heard the wheel recalibrate. I looked at it, and the wheel was sitting at some odd angle and just kind of meandering slightly back and forth periodically.

I tried all of the usual unplug-and-replug actions, reboots of the PS4, etc. The wheel did nothing. Well, more precisely, when it should have recalibrated it kind of twitched instead. No buttons worked as well, but the red LED was on.

I grabbed my wife's Windows laptop for Firmware Fun. I already had the latest firmware downloaded, so I just went through the update process. Several times. Both with and without the "cold flash" version (where you hold down R3 and L3 while connecting USB). The update software thought everything went well, but the control panel showed no activity and the wheel's behavior did not change. It was still dead.

I sent a long email to Thrustmaster tech support, detailing everything I did. They're response was "please following the following instructions for a firmware update and if that doesn't work, get the information to start a repair process." Level I tech support following a script, I guess. I tried the firmware update several more times, changing up a few things to see if anything worked. Nothing helped.

If the update software thought that everything worked, including a verification step, but feedback from the wheel's sensors reported nothing, then I reasoned that there may be a short in the hardware. (Edit: I've also had the wheel "lose it" during races, when dealing with massive FFB.) I gave the wheel base a big smack on the side. It promptly recalibrated and came to life.

I guess I'll be exchanging the wheel.

 

[PocketZeven]

So yesterday I fired up the PS4 just to grab the Mileage Exchange items. I use the controller for that, as there is no need to fire up the T-GT if I'm not going to race. Halfway through the purchase process I realized that I never heard the wheel recalibrate. I looked at it, and the wheel was sitting at some odd angle and just kind of meandering slightly back and forth periodically.

I tried all of the usual unplug-and-replug actions, reboots of the PS4, etc. The wheel did nothing. Well, more precisely, when it should have recalibrated it kind of twitched instead. No buttons worked as well, but the red LED was on.

I grabbed my wife's Windows laptop for Firmware Fun. I already had the latest firmware downloaded, so I just went through the update process. Several times. Both with and without the "cold flash" version (where you hold down R3 and L3 while connecting USB). The update software thought everything went well, but the control panel showed no activity and the wheel's behavior did not change. It was still dead.

I sent a long email to Thrustmaster tech support, detailing everything I did. They're response was "please following the following instructions for a firmware update and if that doesn't work, get the information to start a repair process." Level I tech support following a script, I guess. I tried the firmware update several more times, changing up a few things to see if anything worked. Nothing helped.

If the update software thought that everything worked, including a verification step, but feedback from the wheel's sensors reported nothing, then I reasoned that there may be a short in the hardware. (Edit: I've also had the wheel "lose it" during races, when dealing with massive FFB.) I gave the wheel base a big smack on the side. It promptly recalibrated and came to life.

I guess I'll be exchanging the wheel.

Sound like a Connection problem. Did you check the I/O?

 

[Lord Grey]

Sound like a Connection problem. Did you check the I/O?

I'm sure it is a connection problem, but where, exactly? The USB I/O seems fine: firmware was transferred and validated, and the wheel shows an "OK" status in the control panel. The control panel showed no received inputs from the wheel, however. Clearly, some part of the communication stream is working on some is not.

Is there another way of verifying I/O?

 

[PocketZeven]

I'm sure it is a connection problem, but where, exactly? The USB I/O seems fine: firmware was transferred and validated, and the wheel shows an "OK" status in the control panel. The control panel showed no received inputs from the wheel, however. Clearly, some part of the communication stream is working on some is not.

Is there another way of verifying I/O?

Only if you have another usb cable. Perhaps someone who happens to have also a Tm wheel? You can borrow the cable. That way you can isolate the problem. Maybe check the male connector to the wheelbase if all pins are still in good connection?

 

[Lord Grey]

Only if you have another usb cable. Perhaps someone who happens to have also a Tm wheel? You can borrow the cable. That way you can isolate the problem. Maybe check the male connector to the wheelbase if all pins are still in good connection?

Good thoughts, though I don't know anyone locally with a wheel. I'll see if I can find pinout information for the back of the wheel and at least check that. Thanks!