Wireless problem with Vista

[exigeracer]

Just got a new Toshiba Tecra M10 laptop. I fire 'er up and connect to my home's wireless. I connect to the network no problem, strong feed and everything. Unfortunately, it doesn't think that the network is broadcasting internet, although my older Toshiba, sitting right next to the M10, is on the same network and working totally fine.

I was told that I should try removing the IDv6 feed and using a static IP, but I don't know how to decipher the information I'm getting from the network connection into the static IP. It doesn't appear as if I'm getting an IP at all. Here's what I pulled:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Ansis>ipconfig all

Error: unrecognized or incomplete command line.

USAGE:
    ipconfig [/allcompartments] [/? | /all |
                                 /renew [adapter] | /release [adapter] |
                                 /renew6 [adapter] | /release6 [adapter] |
                                 /flushdns | /displaydns | /registerdns |
                                 /showclassid adapter |
                                 /setclassid adapter [classid] ]

where
    adapter             Connection name
                       (wildcard characters * and ? allowed, see examples)

    Options:
       /?               Display this help message
C:\Users\Ansis>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tron
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
   Physical Address. . . . . . . . . : 00-21-5D-62-B5-BA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::85af:5ccd:9f3d:170%11(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.1.112(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connecti
on
   Physical Address. . . . . . . . . : 00-1C-7E-DB-A9-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{C728A80F-8B4A-4027-A0C1-897E0AF6E
C4C}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.acs.ocad.ca
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Ansis>

Any help? The new computer has no problems with my schools network. I'm thinking that the router we use isn't complying with the M10's particular build of Vista. Any ideas?

 

[Eric.]

Have you done the usual power cycling?

 

[exigeracer]

Forgot to mention. I'm not computer wizard by any means. Please explain procedures in steps, such as the above suggestion.

In other words, no.

 

[bergauk]

Turn it on and run it down till the battery dies and charge it back up. I believe thats what Eric is talking about.

 

[TB]

To use IPv4 instead of 6, go to Start --> in the search box type Network and then click on the Network and Sharing Center (another way to get there is right-click on the icon by your clock and select Network and Sharing Center, provided, of course, that you have the icon there). In the NaSC, right click your Wireless Network and select Properties. Uncheck the box next to Internet Protocol Version 6 and check the box next to Version 4. Click Properties for Version 4 and select Obtain IP automatically and Obtain DNS automatically, unless you want/need a different setting. Might not be a bad idea to restart after you've ok'd your way out of those boxes. Once that is done, let's regroup and see where we're at.

 

[bergauk]

TB, you just made my brain melt. I'm semi-tech savvy but I didn't understand a word you said.

 

[TB]

TB, you just made my brain melt. I'm semi-tech savvy but I didn't understand a word you said.

Mission accomplished!!!

I did it all while I was typing it, so it should be correct... Should.

 

[exigeracer]

I didn't word it quite correctly, but that's what I tried. I just restarted and no dice on any changes.

 

[TB]

I'm assuming you have some form of security on the router, so has the MAC address (in your case - 00-21-5D-62-B5-BA) been added to the "Allowed" list on the router? Let me know if you need a walkthrough on doing this.

Edit: Nevermind. I've already done this before. Why reinvent the wheel?

Edit Edit: I forgot. Can you go in and uncheck the IPv6 box? You still have it listed as "Link-local IPv6 Address . . . . . : fe80::85af:5ccd:9f3d:170%11(Preferred)". I'll be honest. I'm not sure what it actually does versus v4, but I remember it being an issue when I got my laptop.

 

[Eric.]

I didn't word it quite correctly, but that's what I tried. I just restarted and no dice on any changes.

You reset the router and the laptop?

 

[DQuaN]

Just got a new Toshiba Tecra M10 laptop. I fire 'er up and connect to my home's wireless. I connect to the network no problem, strong feed and everything. Unfortunately, it doesn't think that the network is broadcasting internet, although my older Toshiba, sitting right next to the M10, is on the same network and working totally fine.

I was told that I should try removing the IDv6 feed and using a static IP, but I don't know how to decipher the information I'm getting from the network connection into the static IP. It doesn't appear as if I'm getting an IP at all. Here's what I pulled:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Ansis>ipconfig all

Error: unrecognized or incomplete command line.

USAGE:
    ipconfig [/allcompartments] [/? | /all |
                                 /renew [adapter] | /release [adapter] |
                                 /renew6 [adapter] | /release6 [adapter] |
                                 /flushdns | /displaydns | /registerdns |
                                 /showclassid adapter |
                                 /setclassid adapter [classid] ]

where
    adapter             Connection name
                       (wildcard characters * and ? allowed, see examples)

    Options:
       /?               Display this help message
C:\Users\Ansis>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tron
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
   Physical Address. . . . . . . . . : 00-21-5D-62-B5-BA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::85af:5ccd:9f3d:170%11(Preferred)
   Autoconfiguration IPv4 Address. . : 169.254.1.112(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . :
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connecti
on
   Physical Address. . . . . . . . . : 00-1C-7E-DB-A9-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{C728A80F-8B4A-4027-A0C1-897E0AF6E
C4C}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.acs.ocad.ca
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Ansis>

Any help? The new computer has no problems with my schools network. I'm thinking that the router we use isn't complying with the M10's particular build of Vista. Any ideas?

You are getting an ip address but it's a local one. Look under "Wireless LAN adapter Wireless Network Connection", your IP is an Autoconfigured one.

There is no default gateway so no way out to the internet.

"Autoconfiguration IPv4 Address. . : 169.254.1.112(Preferred)"

So you're not getting DHCP. Setting a static IP would fix this.

Is your other computer getting it's IP via DHCP or is it static.

Try typing "ipconfig /release" then "ipconfig /renew"

If that doesn't work, stick it on a static IP.

*edit*
Although having a static IP would render it unusable on most other networks.

 

[daan]

Let me guess. 3com router? WPA security?

There seem to be some issues with Vista, 3com routers (there are problems with other makes too) and WPA.

We have that setup at work and XP laptops have no issues at all in connecting, but my Vista laptop doesn't want to know.

The only thing that seems to work is to change the security on the router to WEP, but that lowers the security too.

 

[exigeracer]

You are getting an ip address but it's a local one. Look under "Wireless LAN adapter Wireless Network Connection", your IP is an Autoconfigured one.

There is no default gateway so no way out to the internet.

"Autoconfiguration IPv4 Address. . : 169.254.1.112(Preferred)"

So you're not getting DHCP. Setting a static IP would fix this.

Is your other computer getting it's IP via DHCP or is it static.

Try typing "ipconfig /release" then "ipconfig /renew"

If that doesn't work, stick it on a static IP.

*edit*
Although having a static IP would render it unusable on most other networks.

If I type either command, I get "Windows IP Configuration _" and it just blinks forever, however it runs a whole list of things on the old computer. The old one's settings are all default.

With the info I posted, what do I use for the static IP, as there are several fields I have to fill for a specified IP instead of the auto settings?

 

[exigeracer]

No further updates anyone? I just got this wickedsick laptop and I still can't use it 75% of the time!

 

[DQuaN]

On the working, open a command prompt and type ipconfig.

Note down the ip address and default gateway.

On the vista machine, go to control panel, Network and Sharing Center, then on the left click Manage network connections.

Right click the wireless connection and select properties. Click on Internet Protocol Version 4. Choose an ip address similar to the other computer. Fill in the rest and set Preferred DNS as the gateway address.

This is mine.

http://img398.imageshack.us/my.php?image=78425155kx2.png

 

[exigeracer]

Okay, snagged the IPv4 address and Default Gateway from old machine, booted up new machine, disabled IPv6, set old computer's IPv4 address and Default Gateway to new computer's Wireless Network's properties. It actually crashed the Properties program (COM Surrogate?). At least this time it sat there thinking for a while. We'll see what happens when it wakes up again, but this seems to be progress.

-edit- I can't seem to get it back onto auto-assign, the Wireless Network Connection Properties always freezes up when I hit Close. I gotta get to work, but I'll tinker around some more tonight.

-edit2- Possibly silly question: if I use the same IP info for both computers, would the first have to be offline? In other words, can both computers share the same IP?

 

[TB]

I'm not sure what the issues are regarding the freezing and crashing programs, but give the PC's their own IP. There's no reason to share one and will eliminate issues later on - #2 not being able to connect if #1 is already on, #1 getting booted when #2 connects, etc.

 

[DQuaN]

Normally it hangs for about 5 seconds when you make the changes as it thinks about it.

Leave it for a minute or so and see what happens.

And yes, choose a different ip. If your old computer ended .10, select .11 for the new one.

 

[exigeracer]

So I've got an IP that doesn't erase itself on the new computer. No internet, but my ipconfig numbers are actually showing up. No internet though.

I'm not "DHCP enabled" on my new computer, is that affecting things? How do I change this?

 

[DQuaN]

That is very strange.

DHCP automatically assigns an IP address to the computer. As this wasn't working we are bypassing it and assigning it a static IP.

If you go to a command prompt, type "ping www.google.com"

then try "ping 216.239.59.103"

Let us know what the results are.

 

[exigeracer]

Here's what I get when I throw in "ipconfig /all", "ping www.google.com" and then "ping 216.239.59.103"

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Ansis>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Tron
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 5100
   Physical Address. . . . . . . . . : 00-21-5D-62-B5-BA
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 169.254.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : 169.254.1.1
   DNS Servers . . . . . . . . . . . : 169.254.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82567LM Gigabit Network Connecti
on
   Physical Address. . . . . . . . . : 00-1C-7E-DB-A9-AA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{C728A80F-8B4A-4027-A0C1-897E0AF6E
C4C}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : isatap.{C623E0CA-9C09-47B5-A128-13973A199
B96}
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Ansis>ping www.google.com
Ping request could not find host www.google.com. Please check the name and try a
gain.

C:\Users\Ansis>ping 216.239.59.103

Pinging 216.239.59.103 with 32 bytes of data:
Reply from 169.254.1.2: Destination host unreachable.
Request timed out.
Reply from 169.254.1.2: Destination host unreachable.
Request timed out.

Ping statistics for 216.239.59.103:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),

C:\Users\Ansis>

I'm getting the harddrive imaged tomorrow, and I heard mention it will be on XP, so maybe that will fix things. I'll ask the IT services people tomorrow about this too.

(I'll have Rhino, Shark, the entirety of Autodesk, and Adobe CS3 though - money!)

 

[DQuaN]

Sorry mate, i'm afraid i'm a bit stumped!

I'll have to have a think about this!

*edit*
Hang on, your subnet is 255.255.0.0

I think it should be 255.255.255.0?

 

[exigeracer]

The 255.255.0.0 is what it generated for me after entering the IP. Inputting 255.255.255.0 makes no difference.

 

[exigeracer]

So it looks like Toshiba know nothing, and D-Link is saying their router is working fine, so who knows. I don't want to bring it in to warranty repair, as I'd be without a computer for a while. I'm going to try to look into the Intel wireless card, maybe there are some known problems, but it that fails I'll be sending her in. So much for 1400$...