- 6,356
- Michigan
- DaveTheStalker
My PSN-ID is NOT banned. I can get on using my phone as a Wi-Fi Hot Spot. I can also get onto the PS App and PlayStation website using cellular access.
Last night I was trying to log into an account I haven’t used in like 5 yrs, Too many attempts, and boom PS4 couldn’t access the network. I fired up my PS3 that had the account on it, and the PS3 couldn’t sign in under any accounts.
Called SONY, the supervisor from Venezuela couldn’t transfer me to the US, she couldn’t even transfer me to tier 2 support. She couldn’t even see my IP address or tell me specifically why it’s being blocked. I got the same spiel from her that I got from the first CSR, that there must be some “malicious activity on a device on my network”. Well, I told her “we don’t have any PCs to do a virus scan on and I know exactly when and why it happened”. A normal company will lock your account for too many password attempts and make you call to verify the activity, then they’ll unlock it and send a link to reset the password.
She insisted I call my ISP and have THEM fix it and issue a new IP addeess. Well, I’m not on a static IP and they can’t just give me a new address for my router (DSL gateway). They did a reboot, didn’t help. I unplugged it for an hour and a half, that didn’t help. I got into the system stettings and found the PS4 and assigned it a new [device] IP address. They didn’t work. I even “reset” all of the devices on the network, giving it another new IP address, that didn’t work. Resetting them would assign each device a new IP address as they come online.
So, I don’t know what to do now. I’ll call SONY again tomorrow and ask for someone in the US.
One good thing happened out of this. There is a higher speed available in my area. The install of NEW EQUIPMENT will be Monday. I know that will change the IP address of my whole system. If anything, THAT will fix it.
If anyone has suggestions, I’m willing to try things. I read that by unplugging your router (gateway), a new IP address will be assigned. I don’t know if that’s the same thing as me manually assigning it or even the reset assigning a new IP address.
Last night I was trying to log into an account I haven’t used in like 5 yrs, Too many attempts, and boom PS4 couldn’t access the network. I fired up my PS3 that had the account on it, and the PS3 couldn’t sign in under any accounts.
Called SONY, the supervisor from Venezuela couldn’t transfer me to the US, she couldn’t even transfer me to tier 2 support. She couldn’t even see my IP address or tell me specifically why it’s being blocked. I got the same spiel from her that I got from the first CSR, that there must be some “malicious activity on a device on my network”. Well, I told her “we don’t have any PCs to do a virus scan on and I know exactly when and why it happened”. A normal company will lock your account for too many password attempts and make you call to verify the activity, then they’ll unlock it and send a link to reset the password.
She insisted I call my ISP and have THEM fix it and issue a new IP addeess. Well, I’m not on a static IP and they can’t just give me a new address for my router (DSL gateway). They did a reboot, didn’t help. I unplugged it for an hour and a half, that didn’t help. I got into the system stettings and found the PS4 and assigned it a new [device] IP address. They didn’t work. I even “reset” all of the devices on the network, giving it another new IP address, that didn’t work. Resetting them would assign each device a new IP address as they come online.
So, I don’t know what to do now. I’ll call SONY again tomorrow and ask for someone in the US.
One good thing happened out of this. There is a higher speed available in my area. The install of NEW EQUIPMENT will be Monday. I know that will change the IP address of my whole system. If anything, THAT will fix it.
If anyone has suggestions, I’m willing to try things. I read that by unplugging your router (gateway), a new IP address will be assigned. I don’t know if that’s the same thing as me manually assigning it or even the reset assigning a new IP address.