So, time to update this thread... Been posting my latest miseries under
Fanatec Customer Service elsewhere on this site. (And potential customers: be very scared by the poll: There is an extremely high number of respondents who have had - and some who are still having - hardware failures with their Fanatec products!)
To sum it up, I'm in the process of trying to deal with Fanatec Customer Service on getting a THIRD replacement GT2 wheel since August!
Still works great on Xbox, and I managed to get to level 50 on Forza 3 using it without much problem.
Problem came when I heard about the recent Gran Tursimo 5 updates, and I tried to use my GT2 wheel on the PS3... Worked for a few minutes, then FAIL! After that, won't work on my PC with iRacing, or for more than a couple of minutes at a time on PS3!
I've been in painfully slow "communication" with Fanatec for more than a week now, trying to get things resolved. So far, the best they are offering me is to send the replacement wheel to Arizona for repair. They want me to use the cheapest shipping option possible, and I guess I'm just supposed to twiddle my thumbs while they decide how to proceed.
I was nervous about buying from Fanatec back in August, but I was fooled by the stories of improved support and a big turnaround in the way they do business in the US.
Right now, I'm here to tell you that for this customer at least, things are pretty bad. I've spent way more than a reasonable amount of time and effort trying to diagnose, and then communicate, and then *convince* Fanatec of the problems I've experienced with two brand new units of their GT2 wheel...
I've said it before, and will say it again: Fanatec is the only choice if you want cross-platform (Xbox) compatibility, but the lack of quality control and the very poor customer service should be considered very strongly in any decision to purchase. I *want* to be a satisfied Fanatec customer, but they're making it extremely difficult!
Let the buyer beware!
_Dave_