GT7 Deluxe edition missing everything

[l_Perseus_l]

I bought the GT7 deluxe edition digital and i got nothing that's come with, I talk with playstation support and they tells me they can do nothing for me, it's like I have the normal version.

 

[Famine]

I bought the GT7 deluxe edition digital and i got nothing that's come with, I talk with playstation support and they tells me they can do nothing for me, it's like I have the normal version.

It may simply be the case that it's not exactly where you're expecting it to be - or not exactly what you're expecting to receive.

First things first, are you playing the game on the same PlayStation Network account that you used to purchase it?

 

[l_Perseus_l]

It may simply be the case that it's not exactly where you're expecting it to be - or not exactly what you're expecting to receive.

First things first, are you playing the game on the same PlayStation Network account that you used to purchase it?

Yes I do, when I go to game add-on on ps5 , I have nothing like the yaris gr or 3 pack car, but I really paid for the deluxe version,

 

[Famine]

Yes I do, when I go to game add-on on ps5, I have nothing like the yaris gr or 3 pack car, but I really paid for the deluxe version,

That's very much not where you'll find it.

Have you started the game yet?

 

[RACECAR]

If I'm not mistaken, isn't there like a Voucher code or something that you input to receive said items? Granted I only have my Limited Edition of GT Sport and 15th Anniversary Edition of GT6 to go off of, but that seems to usually be the case.

 

[jrbabbitt]

Do you mean the 25th Anniversary Edition? I didn't know that it was still for sale with the extra 3 cars and such....

 

[RACECAR]

Do you mean the 25th Anniversary Edition? I didn't know that it was still for sale with the extra 3 cars and such....

Somehow got that mixed up. You know what I meant.

 

[jrbabbitt]

Somehow got that mixed up. You know what I meant.

Yes I knew what "you" meant, it's @l_Perseus_l meant...

 

[Famine]

I didn't know that it was still for sale with the extra 3 cars and such....

The three-car pack was a pre-order bonus, but the 25AE digital edition still comes with the GR Yaris and the credits. He says he hasn't got the Yaris.

 

[Meythia]

The problem pretty much sounds like a purchase on a different account than the one used for playing.
On your console you can confirm this for yourself:
1. from the consoles home screen, top right corner select settings

2. Users and Accounts

3. Account -> Payment and Subscriptions

4. there is a menu that should translate to "transaction history" or something similar.
Enter a range of dates that inclused your purchase and then you will have a list of all purchases of the selected account

If the purchase is there, then your only chance would be

PS Store & Refunds

Find everything you need for help with PS Store and accessing Refunds support for PlayStation.

www.playstation.com

If the purchase is not there, then everything is fine, you simply need to use the account on which the purchase was made.

 

[Famine]

The problem pretty much sounds like a purchase on a different account than the one used for playing.
On your console you can confirm this for yourself:
1. from the consoles home screen, top right corner select settings
View attachment 1419081

2. Users and Accounts

3. Account -> Payment and Subscriptions

4. there is a menu that should translate to "transaction history" or something similar.
Enter a range of dates that inclused your purchase and then you will have a list of all purchases of the selected account

If the purchase is there, then your only chance would be

PS Store & Refunds

Find everything you need for help with PS Store and accessing Refunds support for PlayStation.

www.playstation.com

If the purchase is not there, then everything is fine, you simply need to use the account on which the purchase was made.

None of this applies, as neither the Yaris nor bonus credits appear this way. Or the bonus avatars for that matter.

 

[jrbabbitt]

The three-car pack was a pre-order bonus, but the 25AE digital edition still comes with the GR Yaris and the credits. He says he hasn't got the Yaris.

thank you for correction...

 

[Meythia]

None of this applies, as neither the Yaris nor bonus credits appear this way. Or the bonus avatars for that matter.

Not talking about the bonusses, but the purchase of the game (+ version I hope) appearing in the transaction so the OP knows he is on the correct PSN account.

 

[bduddy]

I bought the GT7 deluxe edition digital and i got nothing that's come with, I talk with playstation support and they tells me they can do nothing for me, it's like I have the normal version.

I guarantee that "I can do nothing for you" is not the exact wording of what they told you. What did they tell you and why do you not want to accept it?

 

[Eggstor]

None of this applies, as neither the Yaris nor bonus credits appear this way. Or the bonus avatars for that matter.

I can't speak specifically to the digital 25th Anniversary Edition, but the physical 25th Anniversary Edition has a code for the Yaris/bonus 1,000,000 Cr./avatars/soundtrack/digital PS4 (and a second one for the pre-order bonuses). The credits and avatars are only available on the account where the code was entered, while the car(s)/soundtrack/digital PS4 edition (at least assuming the codes were entered on the parent account, which is what I did) are available on all accounts on the PS5 where the code was (or codes were, as the case may be) entered.

Both sets of the codes I got are set to expire on February 1, 2025, so expiration should not be an issue here.

One more thing - the credits were immediately available after I put in the codes (in my physical edition case, 1,120,000 Cr., so the OP - side note, I can't get the auto-fill to tag him - should see 1,520,000 Cr. in the starting UCD), but I couldn't access the Yaris (or my other pre-order cars) until after I bought something from that starting UCD.

Edit - corrected the starting credits.