Has any of you been told by eBay that they will give you a refund after having your product broken during transport under Global Shipping Program, but nothing comes of it after you’ve waited for two weeks or longer? I noticed that a model car I bought on eBay arrived with a broken side mirror, and I contacted the seller, who asked me to open a case with eBay’s Resolution Center because the damage was done during the shipping, which was carried out under the Global Shipping Program. I opened a case, uploaded pics of the damaged model, and the seller quickly uploaded pics of the package to prove that he packaged the parcel very securely and well after that. eBay soon replied that they’re sorry that my item arrived damaged, and they will issue a refund to my Paypal account, which should take 2 to 5 days to process. So the case was closed, and everything went smoothly, I thought. But I’ve waited for 2 weeks since then, and there is still no refund in my Paypal account. I know I needed to contact somebody from eBay to follow-up with the refund, but I don’t know who I should find. Should I just send an email to the general customer service inbox, or should I find the Resolution Center to help again? If it’s the latter, should I start a new case, or should I contact them by other means? I haven’t shipped the item back to the seller because I didn’t see any instructions calling me to do that. Do I need to actually ship the item back to the seller before I can receive my refund? But if I remember correctly, the seller stated ‘No returns accepted’ on the listing.
Sorry if I sounded like I was being ignorant, because this is the first time I’ve dealt with a refund and going through the whole process. I’ve done some searching, but I couldn’t find anything about GSP refunds.
Any help would be appreciated, especially if you’ve used the GSP before as well.