Hello GTPlanet Community,
I've been a long-time reader of this forum and have really enjoyed seeing everyone’s enthusiasm for the Logitech G Pro Racing Wheel since its release, especially with the recently announced accessories.
Unfortunately, I’m joining the discussion with a concern about my own Pro Racing Wheel. For context, I purchased the base and pedals on November 29, 2023. Early on, I used the wheel twice a week, and for the past six months, I’ve been using it once a week after work on Fridays for the weekly challenges and time trials. I haven’t ventured into other racing games much, as I’m fortunate to have a PSVR 2 with GT7, which offers such an immersive experience that everything else feels underwhelming by comparison.
During use, I’ve been extremely careful with the wheel, always wearing TrueForce Racing Gloves when using it. As you can imagine, the wheel, alongside the PS5 and PSVR 2 represents a significant investment. I upgraded from a Logitech G25, which had been donated to me years ago by a friend, and I chose Logitech again due to the G25’s exceptional reliability when looking for a DD wheel.
However, two weeks ago, I noticed an issue with the bundled wheel’s directional pad. While the up, left, and right buttons work flawlessly, the down button now requires extra pressure to register. Often, I hear the click, but the input doesn’t register, whether navigating the PS5 menu or in-game. This is especially disappointing, as I’ve just passed the one-year warranty mark. I had hoped the wheel would last for many years, given my careful handling and limited use just a few hours a week (everything else works like new).
I’ve updated the firmware and tested the wheel on a PC, but the issue persists. A search of this thread and online forums suggests directional pad problems aren’t common. Is there anything I can do to fix this? Should I still log a support case with Logitech, even though the warranty has expired? Is there any chance of a warranty grace period or a repair option?
Any advice or insights would be greatly appreciated, this issue has really put a damper on my holiday racing plans and I'm concerned the down button will stop registering all together in future.