I understand the "legitimate" frustration of some about the recent slowness and lack of informations.
I know there are limits to everything but I understand that Logitech has been confronted with a misalignment of the planets (Black Friday + Christmas + change of payment provider...)
I used to say that troubles flies in a squadron...
Regarding the management of tickets, I criticized the procedures (for example, return of all my equipment for a missing cable,refund, new purchase).
But I also remember that some consumers abused the "generosity" of Logitech in terms of service. I guess the rules are stricter to solve this.
Personally, I wanted to testify to a completely satisfactory experience before the Black Friday, I suppose that Logitech makes every efforts to return to these standards.
Finally, and I know this is unpleasant for some people, I think we can trust this brand.
In part, I chose it because others were facing even more problems.