Solution to Missing Preorder Bonuses

[adam thompson]

also my double cars are still showing info sign and cannot find the rights. Also R2 on other controller still not working well switched during a race and boom my other controller perfect that pisses me off.

 

[acedition333]

Thanks Azaz, worked for me.

 

[gear1420]

The only things I'm experiencing are two 908 LMP race cars, no purchased paint chips bought with mileage, but I did get the chrome helmet but no avatars... I'm just happy I got the game to play and it's the most exciting GT game yet.. The bugs will be worked out. I got golds in all the school tests & really like the share feature.. my friends downloaded my replays right away!

 

[adam thompson]

That’s my add ons and avatars. Add ons are :
Scapes edition content.
Steelbook edition.
Japan pack 3 Cars
America pack 3 Cars
Livery sticker pack
Digital deluxe pack 12 Cars
60 Avatars

 

[adam thompson]

I know plenty of you have been frustrated by this, but I think I found the answer. Last night upon receiving the limited edition of the game, I redeemed the codes while patch 1.02 was downloading. Upon starting the game, I immediately received the money bonuses, but received no cars (among other things). Here's how I fixed it.


First confirm that the codes have been redeemed. You should see 4 add ons (depending on what version you ordered) available: Livery Sticker Pack, Racing Helmet - Chrome, Starter Pack (8 cars) and 3-Car Pack. You can verify this by scrolling over to the game and pressing down. This takes you to a submenu with options such as "Overview", "Trending", "Friends", "Activities" and "PlayStation Store". Scroll down to PlayStation store and select it. Once inside you should see"Add-ons" and " Avatars". Enter the Add-ons section and manually hit the down arrow (to download and install the add on) next to each bonus item. This will ensure that it has been installed. Next, go back to the main playstation menu and go Settings>Account Management>Restore Licenses and hit restore. After this, enter the game and you should receive notification of the new items.


I think that the add ons became dissociated from the account during the patching process and this repairs it. Worked immmediately. Good luck!

Will try once I re installed game. But I did re store licences and those double cars became greyed out so I dunno.

 

[adam thompson]

Update: so I gave support a ring and there sending a code out for helmet and instructions on two safety cars. (Rang eb games support). I’m out at moment but will check later on. see how we go.

 

[Graffin]

Update: so I gave support a ring and there sending a code out for helmet and instructions on two safety cars. (Rang eb games support). I’m out at moment but will check later on. see how we go.

JB Hi-Fi are hopeless. They know nothing about it. Even though I didn't buy the game at EB, I called their support number... at least they are aware of the issue. Apparently Sony issued an email stating that content was missing from the voucher codes supplied with the games, so you need to contact PlayStation Support and they'll sort it out. The guy from EB just gave me their number (1300 365 911).

I called PlayStation Support (again), yes, they are aware of it, but they don't have the codes here in Australia. It's being handled by head office in the UK (which is closed at the moment), so the guy I spoke with (who barely let me get a word in) said he doesn't know if/when or how the codes will be sent out, but we will get our missing content. Either on an individual case by case basis or a mass rollout, where they fix it for everyone affected.

This is BS. We pay $120 for a game and don't even get all of the contents that were promised with it.

 

[splintermgs]

This is BS. We pay $120 for a game and don't even get all of the contents that were promised with it.

A bit like what quite a few people are saying about the game itself...

 

[adam thompson]

Yeah collectors over $200 Australian and yes I have to ring Sony when I get home and give account details etc as eb games had wrong info or whatever. So frustrating

 

[Graffin]

Yeah collectors over $200 Australian and yes I have to ring Sony when I get home and give account details etc as eb games had wrong info or whatever. So frustrating

At least Sony acknowledge the fact they screwed up.

The PS Support guys barely let you speak. It's like they're in such a hurry to wrap up the conversation and hang up.

Here's hoping it gets sorted... eventually!

 

[adam thompson]

Agree hope it gets fixed soon.

 

[adam thompson]

Was on the phone to Playstation support earlier and they acknowledge I am missing content but now need to go back to retailer who told me to call Sony. But everything is noted in system and if retailer can’t help then gets upgraded to high alert or whatever and re send codes etc. I’m tired now lol and over it.

 

[HighStakes]

I got a Day One edition code, but i am unsure should i redeem it now, or wait since there are problems? I kind of wanted that Helmet so i am not sure what to do.

 

[Graffin]

Was on the phone to Playstation support earlier and they acknowledge I am missing content but now need to go back to retailer who told me to call Sony. But everything is noted in system and if retailer can’t help then gets upgraded to high alert or whatever and re send codes etc. I’m tired now lol and over it.

PlayStation Support escalated my case, as they looked at my entitlements and could see I wasn't given the Chrome Helmet (from Steelbook code) and $500,000 in-game credit (from Europe Pack code).... as you can see in the 2 screenshots from my account below (it's pretty obvious from those images, that I bought the Steelbook and got the Europe Pack).

It's all over Reddit, Gamefaqs and official PlayStation Forums now, so i'm somewhat confident it will get fixed, it's just a matter of when.

If PlayStation Support told you to contact the Retailer, that's wrong. PlayStation Support are aware of the issue. Tell them which edition of the game you bought and they can check your account to see what entitlements you've been given, and the one's you're missing. Call them again tomorrow, ask them to check your account for the codes you redeemed, and have them escalate the case.

Good luck!

 

[Graffin]

I got a Day One edition code, but i am unsure should i redeem it now, or wait since there are problems? I kind of wanted that Helmet so i am not sure what to do.

I'd hold off from redeeming the code for now until we know the helmet (and other issues) have been resolved.

 

[Cherokee]

Anyone got the safety cars and the Peugeot? I don´t have them and bought the collectors edition.

 

[pericales]

Anyone got the safety cars? I don´t have them and bought the collectors edition.

I have the same problem as you. With the codes of the collector's edition I have not unlocked the safety car or the Peugeot. Any solution?

 

[kayto101]

Nope, tried it and did nothing. I only have three, Steel book car pack, Deluxe car back and sticker pack.

 

[adam thompson]

Hi all quick update I have been back and fourth with eb games and Sony so damn frustrating but anyway miner details and apparently my problem has been escalated and London head office are dealing with it. Playing the waiting game now. What pisses me off oh we will email you this was last week no email yet lol whatever I haven’t been playing it till it’s fixed m. Been enjoying other racing games at the moment. It’s not the end of the world just based on principle and people hand balling issues is ANNOYING FRUSTRATING ETC !!!!

 

[Graffin]

Hi all quick update I have been back and fourth with eb games and Sony so damn frustrating but anyway miner details and apparently my problem has been escalated and London head office are dealing with it. Playing the waiting game now. What pisses me off oh we will email you this was last week no email yet lol whatever I haven’t been playing it till it’s fixed m. Been enjoying other racing games at the moment. It’s not the end of the world just based on principle and people hand balling issues is ANNOYING FRUSTRATING ETC !!!!

Yeah, it's been exactly a week today that I called PS Support and my case was escalated. Still yet to hear anything from them.

They can keep the in-game credit they owe me, but I want my Chrome Helmet dammit!