- 13,037
- United Kingdom
Some of y'all have no empathy...
I'm way too reserved and Bri'ish for confrontation. If something is wrong, you just need to calmly show the waiting staff the issue, and they will deal with it. If you're moaning about a sauce that's not red enough, you deserve to be laughed at, but if there's a genuine issue - such as inedible plastic in your food - staff and managers should be horrified anyway even without the customer screaming at them. With any issue you find as a customer, the politer and more understanding you are of the situation, the more likely you are to get something better in return. Any upstanding restaurant will see and issue and likely offer a refund or replacement. Customers only need to get angry if the staff are being massively unreasonable.
Never demand a refund, it makes you the one in the wrong then. Ask for one and you'll get more from it. The right attitude solves more than shouting.
Of course, saying nothing to the staff and then review-bombing online is the worst crime against humanity. Any self-respecting owner wants to know about issues when the crop up so they can deal with it. Karen24_A on TripAdvisor writing a rant without any timing or details in it doesn't solve anything.
I'm way too reserved and Bri'ish for confrontation. If something is wrong, you just need to calmly show the waiting staff the issue, and they will deal with it. If you're moaning about a sauce that's not red enough, you deserve to be laughed at, but if there's a genuine issue - such as inedible plastic in your food - staff and managers should be horrified anyway even without the customer screaming at them. With any issue you find as a customer, the politer and more understanding you are of the situation, the more likely you are to get something better in return. Any upstanding restaurant will see and issue and likely offer a refund or replacement. Customers only need to get angry if the staff are being massively unreasonable.
Never demand a refund, it makes you the one in the wrong then. Ask for one and you'll get more from it. The right attitude solves more than shouting.
Of course, saying nothing to the staff and then review-bombing online is the worst crime against humanity. Any self-respecting owner wants to know about issues when the crop up so they can deal with it. Karen24_A on TripAdvisor writing a rant without any timing or details in it doesn't solve anything.