I have recently got my CSL Elite ps4 wheel, initially hoping to play GT Sport.
After paying way to much shipping cost, it arrived, plugged it in my laptop updated the firmware.
Booted up my PS4 to play GTS, but unfortunately the feeling of the wheel was a little generic...
I started Assetto Corsa, knowing it has full support from Fanatec. I was instantly smiling, the feeling of the road and the different car characteristics is really breathtaking.
It is definitely worth the price, although I get what you're saying about their sales and aftersales departments.
Furthermore, I really expected less problems with the current new sim games for PS4.
Just bought PJC2 this morning, only to find out now the patch broke the CSL wheel.
Hope Fanatec will eventually get their company structured around the big growth in sales, because the feel of the wheel is just amazeballs.