- 227
- Montreal
- SUPERNOVADAVE
- SUPERNOVADAVE
I thought i would let the public know about my recent problems with Fanatec.
on July-16-2009 i ordered a Turbo-s wheel from fanatec.
of course they charged me at the moment i placed the order.
after almost five months of excuses and waiting - according to them they were ready to ship out my wheel on November-30 -2009
well recently ( dec-19 ) i contacted there service dept. about a problem with the force feedback motor.
i just received a responce this morning stating that it is unfortunate but my warranty has expired as of November -30 -2011.
even though i received the wheel on December-29 -2009
and they also tell me the wheel is not repairable.
all it needs is the motor - so basically they are saying that they do not carry replacement parts.
this wheel was advertized as a limited collectors edition - am i supposed to throw it away because of a defective force feedback motor.
i could easily repair it in about one hour if i had a replacement motor.
for the moment i can still use it if i turn off the force feedback.
so basically i have lost a months warranty because they calculate that the warranty starts when it leaves the warehouse.
like any other product or company a warranty starts when the customer has received the product
i have to say that i am really pissed at them.
here is the responce i received this morning.
( Hi Dave,
thank you for your email and video.
Usually your wheel has to be replaced because it´s irreparable, but unfortunately it´s out of warranty.
As you see in the invoice, delivery-date was 30.11.2009
I´m sorry for that
Best Regards / Mit freundlichen Grüßen
Johannes Kirsch
(Fanatec Support Team) )
on July-16-2009 i ordered a Turbo-s wheel from fanatec.
of course they charged me at the moment i placed the order.
after almost five months of excuses and waiting - according to them they were ready to ship out my wheel on November-30 -2009
well recently ( dec-19 ) i contacted there service dept. about a problem with the force feedback motor.
i just received a responce this morning stating that it is unfortunate but my warranty has expired as of November -30 -2011.
even though i received the wheel on December-29 -2009
and they also tell me the wheel is not repairable.
all it needs is the motor - so basically they are saying that they do not carry replacement parts.
this wheel was advertized as a limited collectors edition - am i supposed to throw it away because of a defective force feedback motor.
i could easily repair it in about one hour if i had a replacement motor.
for the moment i can still use it if i turn off the force feedback.
so basically i have lost a months warranty because they calculate that the warranty starts when it leaves the warehouse.
like any other product or company a warranty starts when the customer has received the product
i have to say that i am really pissed at them.
here is the responce i received this morning.
( Hi Dave,
thank you for your email and video.
Usually your wheel has to be replaced because it´s irreparable, but unfortunately it´s out of warranty.
As you see in the invoice, delivery-date was 30.11.2009
I´m sorry for that
Best Regards / Mit freundlichen Grüßen
Johannes Kirsch
(Fanatec Support Team) )