GT7 - Games bugged and lost all my progress

[Slew]

These guys are not responding to me on Twitter. Is there no one else that can help? At the moment I’ve got a new game that’s unplayable. It’s insane

 

[StefaBGD]

These guys are not responding to me on Twitter. Is there no one else that can help? At the moment I’ve got a new game that’s unplayable. It’s insane

Bare in mind they are in Japan. Consider different time zone

 

[Sn0rlax]

I've had the same issue after 1.09. Just tweeted them, lets see how long this takes on a weekend...

 

[Bundy]

Iv

Everything is in japanese?!?!?!? WTH?!

These guys are not responding to me on Twitter. Is there no one else that can help? At the moment I’ve got a new game that’s unplayable. It’s insane

I just downloaded the new 1.09 patch for GT7 and my game is still fkd. Can't play anything still...NOTHING HAS CHANGED ON MY END.🖕

 

[Slew]

Bare in mind they are in Japan. Consider different time zone

I mean, it’s been 3 days. But I’ll continue to wait, not much I can do.

 

[Bundy]

These guys are not responding to me on Twitter. Is there no one else that can help? At the moment I’ve got a new game that’s unplayable. It’s insane

I know their all fkn ghosts. I'm in the same boat as you bro. Even the new 1.09 patch update did nothing but give us a million $ to buy a car we can't drive.

 

[Sn0rlax]

10 hours and I haven't heard back. I retweeted them with photos (didn't send them originally), so hopefully now they have a bit of photo evidence, I can wake up tomorrow and play

 

[Sn0rlax]

An update.

After no response over the weekend from either @gt_online_jp, @thegranturismo I resorted to reaching out to Playstation support via their website chat function. After waiting about 20 minutes, someone advised that there is a known issue, and that my account was now added to the list of people who have reported the problem. There is no timeframe of a fix, but I was advised to login every so often and check if my game was restored, so hopefully I'll be back up and running before the end of the day.

My suggestion would be to reach out to your local Playstation support via this method. The twitter method seems to have worked for some people, but it hasn't worked for me... so rather than make a twitter account, just speak with PS support directly

 

[Johnny69]

An update.

After no response over the weekend from either @gt_online_jp, @thegranturismo I resorted to reaching out to Playstation support via their website chat function. After waiting about 20 minutes, someone advised that there is a known issue, and that my account was now added to the list of people who have reported the problem. There is no timeframe of a fix, but I was advised to login every so often and check if my game was restored, so hopefully I'll be back up and running before the end of the day.

My suggestion would be to reach out to your local Playstation support via this method. The twitter method seems to have worked for some people, but it hasn't worked for me... so rather than make a twitter account, just speak with PS support directly

The playstation support adviced me to reset the PS5. Nothing changed! I wrote also several times on twitter but no reaction so far… This situation is miserable. I‘m waiting for more than three weeks for a solution now, because i‘m stuck in menu book 2!!!

 

[Sn0rlax]

The playstation support adviced me to reset the PS5. Nothing changed! I wrote also several times on twitter but no reaction so far… This situation is miserable. I‘m waiting for more than three weeks for a solution now, because i‘m stuck in menu book 2!!!

That's insane! From everything I've seen, the issue is server side. Why they asked you to reset your console, and then have to sit there and download the game again is pathetic. Hopefully they fix yours soon!

 

[Johnny69]

That's insane! From everything I've seen, the issue is server side. Why they asked you to reset your console, and then have to sit there and download the game again is pathetic. Hopefully they fix yours soon!

Sony Support, like all supports on the entire world, like to answer with standard e-mails. they know that everybody in this universe like these kind of mails yeaheee… I wrote maybe ten times on the twitter account but still no reaction.

I never experienced such a bad expirience in my looong gaming history like this. New is always better…. 👎👎👎

 

[karelpipa]

Thats cloud saving for us. Pretty not nice if you cant have a direct backup on your ssd

 

[Sn0rlax]

Sony Support, like all supports on the entire world, like to answer with standard e-mails. they know that everybody in this universe like these kind of mails yeaheee… I wrote maybe ten times on the twitter account but still no reaction.

I never experienced such a bad expirience in my looong gaming history like this. New is always better…. 👎👎👎

I contacted PlayStation support via the chat on the website, so I was able to get a hold of someone quickly. The problem is that the response I received today was "our engineers are working on the issue" which is a pretty standard response. I'm thinking that there will be another patch later this week and my game might return to normal. If it doesn't, I'll have to explore alternatives.

 

[Johnny69]

I contacted PlayStation support via the chat on the website, so I was able to get a hold of someone quickly. The problem is that the response I received today was "our engineers are working on the issue" which is a pretty standard response. I'm thinking that there will be another patch later this week and my game might return to normal. If it doesn't, I'll have to explore alternatives.

For weeks and the problem is still not solved!!!

The alternative is to throw the fkn PS5 system out of the window and buy the mini tower from Bill Gates.