Having a terrible experience with Logitech & UPS at the moment.
I ordered a G Racing Adapter on the 6th of January, it was in stock ready to ship. They took my money, then the order didn't progress from accepted.
On the 15th of January I contacted Logitech support, asking why it had not shipped. The case was escalated and the order was processed and shipped on a 2 to 3 day delivery, later that same day.
It was supposed to be delivered on Friday the 17th, then I had an email to say it had been delayed and would be delivered on Monday the 20th, no big deal as I had been waiting so long for it anyway.
On Saturday (The 18th) I had emails and text messages from UPS saying it was out for delivery that day, great I thought-happy days!
Saturday came and went and the tracking has not updated from out for delivery. Yesterday I spent a lot of time speaking to a lady from the local UPS depot who was doing her best to find my parcel, but unfortunately it has disappeared into thin air!
The lady from UPS said it was scanned for delivery but it was either stolen by the driver (agency drivers on weekends so couldn't find out who the driver was) or whoever scanned it at the depot has stolen it and it was never put on the van.
So today I had to raise another ticket with Logitech, who are going to look into it, but here's the thing, Logitech refuse to dispatch a replacement to me or refund me until UPS have finished their investigation and Logitech are satisfied that it has gone missing/been stolen.
So here I am, out of pocket and with no adapter, helplessly waiting.
Absolute bag of s**t 🤬🤬🤬