Hello.
So I bought the Logitech g pro wheel and pedals. Than I only got this loading screen in the display on the wheel. I recorded it so u can see.
Someone please help
Yes. I have done all theese things :/Ok I’ll at least try to help, so you have the Ps/pc base and wheel. What are you playing on? Ps5 or PC. If you have not done so, double check all of the connections, try again to be sure. Make sure they are right, make sure the power is plugged in. Try pressing the little black button to the right of the screen on the wheel base, that gets you into options menu when it’s operating normally. Remove the wheel using the quick release, check the contacts on the wheel and base, reconnect and try again. Try a different usb port, if it’s ps5 try plugging it in one of the back ports.
Well. I found the ps5, but when I press it, the loading screen comes up again, and than the wheel shuts down. Look at the video
Please someone help
No. But I will try to do it tomorrow thanksHave you updated the wheel base to the latest firmware via the GHUB app on a PC/Mac
I'm not 100% sure if I use a USB extension. What is that?Did you see my question about whether you’re using a USB extension?
Im using the original usb that came with the wheelDid you see my question about whether you’re using a USB extension?
Thanks. Do u know how to get in contact with Logitech? I've tried that as well, both calling and chatting. Chat support don't work, and phone number doesn't work.Did you choose PC mode in the OLED?
Is it still doing the same continuous three dots animation like it does on the PS5?
If the answer is yes to both questions then please get in touch with support as it needs exchanging.
Your ps5 looks 6'+ away from your wheelbase. How long is the original cable?I'm not 100% sure if I use a USB extension. What is that?
I don't think I use it. It's one USB cable without extension.
Do you mean I receipt?The chat bot should direct you to someone. What exactly is it doing and do you have a ticket number at all?
It's about 1,5 meters longYour ps5 looks 6'+ away from your wheelbase. How long is the original cable?
No, when you start the chat with the chat bot on the support site, you need to be logged in with a Logi account that you probably created when you ordered the wheel from the site. The support bot then uses the email address associated with that account and will send emails that could include a ticket number that's used as a reference for your support query.Do you mean I receipt?
I got in contact with them now thank uNo, when you start the chat with the chat bot on the support site, you need to be logged in with a Logi account that you probably created when you ordered the wheel from the site. The support bot then uses the email address associated with that account and will send emails that could include a ticket number that's used as a reference for your support query.
So, what is happening when you talk to the support bot? Screen grabs of your chat window are good as well!
Hi I have exactly the same problem!Yes. I have done all theese things :/
The usb. I just bought I new one.Hi I have exactly the same problem!
Which cable was broken the USB or the power supply?
Did they send you a new cable or did you buy one?
Thanks