PC Randomly Restarting

[JR98]

Lately my PC has started to randomly restart for no apparant reason. I have updated it and done a full anti-virus check and it still does it. It only ever happens when playing a game.

 

[ULTRAVIOLENZZ]

Does it BSOD before restarting? Are you using a UPS?

 

[JR98]

Does it BSOD before restarting? Are you using a UPS?

It just restarts, no BSOD or nothing. Screen goes black then it restarts. I have no clue what a UPS is.

 

[ULTRAVIOLENZZ]

Uninterruptible Power Supply. If you use a UPS not rated for the wattage of your power supply it will cause restarts or can suddenly shut down your PC randomly and specially when gaming. Have you checked your Event Viewer? What does it says?

 

[JR98]

A few errors in the event viewer:

Spoiler

Error 1:
Log Name: Application
Source: Application Error
Date: 21/08/2015 17:57:16
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: jason
Description:
Faulting application name: GTR2.exe, version: 1.1.0.0, time stamp: 0x452c9f16
Faulting module name: GTR2.exe, version: 1.1.0.0, time stamp: 0x452c9f16
Exception code: 0xc0000005
Fault offset: 0x001fde06
Faulting process id: 0x42c
Faulting application start time: 0x01d0dc2f4f16a429
Faulting application path: C:\Users\racingjason\Desktop\common\GTR 2 - FIA GT Racing Game\GTR2.exe
Faulting module path: C:\Users\racingjason\Desktop\common\GTR 2 - FIA GT Racing Game\GTR2.exe
Report Id: acf59fba-4825-11e5-b030-7054d23bafb9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-21T16:57:16.000000000Z" />
<EventRecordID>59099</EventRecordID>
<Channel>Application</Channel>
<Computer>jason</Computer>
<Security />
</System>
<EventData>
<Data>GTR2.exe</Data>
<Data>1.1.0.0</Data>
<Data>452c9f16</Data>
<Data>GTR2.exe</Data>
<Data>1.1.0.0</Data>
<Data>452c9f16</Data>
<Data>c0000005</Data>
<Data>001fde06</Data>
<Data>42c</Data>
<Data>01d0dc2f4f16a429</Data>
<Data>C:\Users\racingjason\Desktop\common\GTR 2 - FIA GT Racing Game\GTR2.exe</Data>
<Data>C:\Users\racingjason\Desktop\common\GTR 2 - FIA GT Racing Game\GTR2.exe</Data>
<Data>acf59fba-4825-11e5-b030-7054d23bafb9</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Error 2:
Log Name: System
Source: EventLog
Date: 21/08/2015 18:03:42
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: jason
Description:
The previous system shutdown at 6:02:07 PM on ‎8/‎21/‎2015 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-21T17:03:42.000000000Z" />
<EventRecordID>17775</EventRecordID>
<Channel>System</Channel>
<Computer>jason</Computer>
<Security />
</System>
<EventData>
<Data>6:02:07 PM</Data>
<Data>‎8/‎21/‎2015</Data>
<Data>
</Data>
<Data>
</Data>
<Data>2429</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DF070800050015001200020007007303DF070800050015001100020007007303600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>

Error 3:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 21/08/2015 18:03:26
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: jason
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-08-21T17:03:26.031892700Z" />
<EventRecordID>17783</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>jason</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

 

[ULTRAVIOLENZZ]

OMG Nosebleed!!! LL! Let's wait and see what more experienced members say about that. What game causes the restarts? Is it only when gaming? Are you recording while playing? Might be your power supply...

 

[JR98]

OMG Nosebleed!!! LL! Let's wait and see what more experienced members say about that. What game causes the restarts? Is it only when gaming? Are you recording while playing? Might be your power supply...

It started with Automation and Cities In Motion but now it's Driver Parallel Lines and GTR2 as well. I usually have bandicam in the background but it doesn't crash when recording.

 

[ULTRAVIOLENZZ]

If I were you I will run Prime95 and a GPU benchmark at the same time to see if its the power supply or its CPU temp issue.

 

[DQuaN]

It probably is BSODing. By default it will automatically restart instantly. You can turn this off by right clicking on Computer, Propterties, Advanced System Settings, Click Settings under Performance and Recovery, untick Automatic Restart on System Failure. Next time it happens you'll see the blue screen.

What you can also do is download nirsofts bluescreenview. It will analyse your dump files and should tell you what caused the BSOD. http://www.nirsoft.net/utils/blue_screen_view.html

 

[JR98]

It probably is BSODing. By default it will automatically restart instantly. You can turn this off by right clicking on Computer, Propterties, Advanced System Settings, Click Settings under Performance and Recovery, untick Automatic Restart on System Failure. Next time it happens you'll see the blue screen.

What you can also do is download nirsofts bluescreenview. It will analyse your dump files and should tell you what caused the BSOD. http://www.nirsoft.net/utils/blue_screen_view.html

Did that, screen goes black until I restart it

 

[DQuaN]

So it's crashing and not restarting now?

Still seems like system failure or BSOD. Could be a GPU issue if nothing is displaying. Did you try bluescreenview?

 

[Grayfox]

Open the case and see if there is any dust blocking any airflow over the heatsinks.

If the screen goes black and you get no BSOD event, it could be a GPU issue.

 

[DQuaN]

Open the case and see if there is any dust blocking any airflow over the heatsinks.

If the screen goes black and you get no BSOD event, it could be a GPU issue.

Are you thinking overheating?

It's possible although normally it will shutdown, not restart. Also a message should be displayed at the next POST.

@JASON_ROCKS1998 download Speccy and check the temps. https://www.piriform.com/speccy/download

 

[JR98]

Are you thinking overheating?

It's possible although normally it will shutdown, not restart. Also a message should be displayed at the next POST.

@JASON_ROCKS1998 download Speccy and check the temps. https://www.piriform.com/speccy/download

I'm thinking it could be overheating. For some reason on GTR2 I can run the game fine but if I try a large track like LeMans with a large grid, that is when it usually restarts.

 

[DQuaN]

If it was a thermal shutdown the PC would turn off, not restart.

 

[JR98]

Downloaded Speccy and the CPU average temperature was 39*C with just Google Chrome running.

Edit:
Motherboard Avg Temp: 28*C
GPU Avg Temp: 58*C

 

[DQuaN]

Probably not temps then. Run bluescreenview and post a screenshot.

 

[JR98]

Probably not temps then. Run bluescreenview and post a screenshot.

Nothings showing up on it. I even forced my PC to crash (took 18 laps of Spa in the rain at night to do it) and still nothing shows up on it

 

[DQuaN]

That's annoying. Go back to where you disabled the automatic restart. There should be a logging section. Change it to be a minidump or small dump. Then force it to crash again and see if anything shows up in bluescreenview.

 

[JR98]

That's annoying. Go back to where you disabled the automatic restart. There should be a logging section. Change it to be a minidump or small dump. Then force it to crash again and see if anything shows up in bluescreenview.

Still nothing. I think it's cause it can't find the files themselves. I've looked and can't find the files either. Do you know where they are kept (I'm on Win 8.1 BTW)

 

[Grayfox]

You want to set the setting to Small Memory Dump (256K), if you have a Memory.DMP file it can load that, but you need to load it manually

 

[ULTRAVIOLENZZ]

I have 3 similar incidences where my PC restarts randomly. These fixes worked for me.

1. Using a UPS not rated for the Power supply. Change the UPS for higher VA.

2. This happened to me in Windows 8.1. The "aoddriver4.3 service failed to start" or "4.2" BSOD. My PC restarts whenever I'm playing. Sometimes with BSOD, sometimes it will just blackscreen and restarts but when I check the event viewer it will that "aoddriver4.3" cause the crash. It happens when you have two "aoddriver" in the registry. Go to HKEY LOCAL MACHINE/SYSTEM/Controlset001/services and check if there's two aoddrivers. You have to delete the older version. Go into safe mode bring up the Command Prompt and run as administrator. Type without the parenthesis and quotation marks, "sc delete (older aoddriver)". Ex. sc delete aoddriver 4.2. Press enter. Link of the fix http://www.tomshardware.co.uk/forum/342005-33-event-7000-aoddriver4-error

3. This also happened in Windows 8.1. I got this very annoying random restarts. Sometimes I'll just click on the desktop and it will blackscreen and restart. Then I found out I am having BSOD but not really showing because how fast the PC restarts. So I searched and stumbled upon a fix using the Windows Driver Verifier Manager. The Driver Verifier causes the BSOD restart when it detects an "unverified?" driver. You can change its behavior and stop verifying drivers by bringing up the Command Prompt, run as administrator. Type without quotation marks "verifier", press enter. At the Driver Verifier Manager window, you can do what's said here http://www.reviversoft.com/blog/2013/09/using-driver-verifier-to-fix-a-blue-screen-of-death/ and check "first" what driver is causing the restarts or...select "Delete existing settings" to stop the Driver Verifier from restarting the PC whenever it detects a bad driver.

4. Or scan for corrupted files that might be causing the restarts. Bring up the Command Prompt, run as administrator. Type without quotation marks "sfc /scannow" press enter. This will automatically fix broken and corrupted files.

 

[sesselpupser]

I've only skimmed the thread so far, but has the PSU been ruled out yet? If you could post your system spec, that would be handy. The fact that it only does it when you have a lot of cars on a large track and the other games that cause it are quite simulation-heavy (except Driver: PL, I guess, but I've never played it so I don't know), I'd suspect the CPU or PSU myself. Maybe try turning all the graphics settings all the way down on GTR2 and see if it'll crash again, I expect it probably will but who knows.

 

[JR98]

I've only skimmed the thread so far, but has the PSU been ruled out yet? If you could post your system spec, that would be handy. The fact that it only does it when you have a lot of cars on a large track and the other games that cause it are quite simulation-heavy (except Driver: PL, I guess, but I've never played it so I don't know), I'd suspect the CPU or PSU myself. Maybe try turning all the graphics settings all the way down on GTR2 and see if it'll crash again, I expect it probably will but who knows.

Ever since my last post it hasn't really crashed (except it crashed on Max Payne 1 twice). Just ran a full 30 minute race on GTR2 with 37 cars on max graphics and it didn't crash. I'm not sure if the issue resolved itself or what.

 

[sesselpupser]

Ever since my last post it hasn't really crashed (except it crashed on Max Payne 1 twice). Just ran a full 30 minute race on GTR2 with 37 cars on max graphics and it didn't crash. I'm not sure if the issue resolved itself or what.

When you say crash, do you mean soft crash easily resolved with the task manager or the same restarting itself problem? Also I've only just noticed this thread is a couple of days old, oops.

 

[JR98]

When you say crash, do you mean soft crash easily resolved with the task manager or the same restarting itself problem? Also I've only just noticed this thread is a couple of days old, oops.

Restarting problem for Max Payne. But it is an old game anyway, can't even record it with Bandicam at an acceptable frame rate

 

[Saidur_Ali]

If you run FurMark, does it restart straight away? What about with just wPrime? And what happens if both are run?

 

[Jump_Ace]

If it was a thermal shutdown the PC would turn off, not restart.

Maybe that is something new on newer PCs but none that I have seen, they always restart. Here's what I would check:

- Use speedfan to check video card, ram and cpu temps
- Swap out RAM; different sticks in different slots, and one at a time
- May be some bad sectors on your hard drive. Maybe add some more data to see if it triggers a shutdown (could have issues writing the swap file). Conversely, try deleting some data and see if the restarts get less frequent
- Drivers, anything that you are plugging in or using that could be a common denominator?
- Try unplugging components like PCI cards, video cards, etc.

Good luck!


Jerome

 

[Darren.]

I'm going to say the RAM could be an issue here. I myself have had an issue where my RAM was dying, and caused a situation that is identical to this. Getting a new stick of RAM solved the issue completely for me. (I initially ruled out the RAM, firmly believing it was the motherboard, but nope it was the RAM. Saved me quite a bit of money )

Failing it being the RAM, it's either the Power Supply or the CPU. Is the CPU overheating? Is the cooler doing the job adequately? Does it maybe need a new lick of thermal paste?

Hope this helps. PC issues are a pain, but you'll solve this eventually!

 

[DQuaN]

Maybe that is something new on newer PCs but none that I have seen, they always restart. Here's what I would check:

Jerome

It has always been the case as far as I am aware. Seems a bit pointless if the temps are dangerously high to reboot the PC so that it starts loading up Windows again and gets even hotter. It needs to be shut down immediately. That's the point of a thermal shutdown.