Originally posted by PunkRock
Volkswagen offers 10 year warranties on all models, does it mean they're not confident?
Um no. . . Actually VW in America does not offer a 10 year warranty. Last VW I sold had a 4 year 50,000 mile warranty on it and the drivetrain, not to include the 12 year corrosion warranty on the car.
Originally posted by MazKid
That's VW, and a lot of people, including the mechanics, don't like the cars.
Really??? Is that why most VW customers are loyal to the company after they owned their first. hmm, well here is a .pdf that you can view over satisfaction and loyalty
http://www.millwill.com/members/2002-Sat-Loyalty.pdf
and that was in 2002.
Back in 2000, the "Gen-X" Hype showed the below average loyalty in customers with car brands and the top five did not included the Big 3, here is a quote off a website with following url
Generation X Appeal -- Top 5 Makes*
Percent of New-Vehicle Buyers Under Age of 35
1. Isuzu
26.83%
2. Mitsubishi
25.68%
3. Land Rover
23.90%
4. KIA
23.88%
5. Volkswagen
22.80%
http://www.polk.com/news/releases/2000_0118.asp
Here is another report done in Nov. 2002 about leading their respective field in Loyalty
The report also identifies the leaders in each industry who understand customer value the best and are perceived by their customers to be leaders in satisfaction and loyalty. Dell (NASDAQ
![Big Grin :D :D](/wp-content/themes/gtp16/images/smilies/biggrin.svg?v=3)
ELL) ranked the highest in the PC Industry, Yahoo! (NASDAQ: YHOO) and Ebay (NASDAQ:EBAY) for E-Commerce, Microsoft (NASDAQ:MSFT) and Siebel (NASDAQ:SEBL) for Software, Toyota (NYSE:TM) and Volkswagen for Automotive, HBO (NYSE:AOL) and Cingular (NYSE: SBC) (NYSE: BLS) for the Telecom industry.
http://www.businesswire.com/webbox/bw.111302/223170085.htm
here is a site to discuss some VWs if you will. What I am getting aqt Mazkid, I know your loyal to Mazda. To make an association about a company and their clients without any reason or support is just wrong. You may not like them, you town may not like them. You city may not like them, but you just made a statemnt implementing everyone as a whole which the numbers prove wrong. I can go on and on and find more sites and sites that are newer, but I think a short span of history is better at showing the whole picture then a document coming out now.