I've had a perfectly working T500 since November of 2012. The torsion springs in the brake pedal kept breaking every 6 to 9 months and Thrustmaster kept sending me replacement (torsion) springs. However, I tired of the routine, especially knowing that it was a temporary repair and finally got a set of the T3PA pedals when they became available and found them delightful.
Last week I bought the relatively new PS4 version of DIRT Rally and found it difficult to get the wheel to work with the game settings. My research indicated that the wheel needed to be set for somewhere between 270 and 400 degrees so I thought I'd plug my wheel into my PC and open up the Thrustmaster Control Panel to check (and adjust) the wheel rotation if need be. In going about this, I noticed that there was an updated driver available for the T500 so I figured I'd download and install it while I was at it. I had used the Control Panel several times before and was familiar with how to update the driver. Just to be sure, i re-read the pdf that Thrustmaster has posted on their site showing the correct procedure.
While doing the update, I got a message at the bottom of the screen saying that there was an error and the driver did not install correctly. At this point now, the wheel is dead and won't power up. It had been working perfectly for 3.5 years and now suddenly is rendered useless just because I tried to update the driver using Thrustmaster's instructions.
Naturally, I contacted Customer Service by phone and spent a very long time going over the procedure with the tech and trying a variety of things he suggested (including using 3 different computers ) to get the driver to update and install correctly. Nothing seemed to work and he suggested sending the wheel in for repair. We went over the costs of shipping both ways to Canada (including customs fees) and the minimum repair cost came to well over a couple hundred dollars. I was quite upset about the fact that the wheel had been working perfectly up until the point when I tried to install the new driver. It just didn't seem to be my fault. Thrustmaster was cold and firm in their policy .... it's out of warranty so it's not their problem !
This is their way of explaining to me why it isn't their fault (and this is a direct cut & paste from their email)
"The Firmware Update procedure itself cannot and does not damage the device, but an eventual power and communication problems with the USB ports of the PC may lead to this type of situation."
So I'm posting this here today as a heads up to what you can expect from Thrustmaster customer service. I'll also mention that they (repair facility) do not take any form of payment other than PayPal so if you don't have an account, you simply can't do business with them.
I had no choice but to replace the wheel with a T300 since that's all I can afford now. I find it far inferior to the T500 based upon the noticeable dead spot in the center and decreased laptimes in the same cars on the same tracks. When I plug the T300 into the Thrustmaster Control Panel, the display is different than it used to be with the T500 and it doesn't have any of the adjustments as the T500 did. If anyone knows how to remove the noticeable dead spot from the wheel, please let me know how (game settings and calibrations all have dead spots set to zero).