It does... someone posted an image of it in their purchase history (see pic below)...
Did not get chrome helmet?
- Thread starter noisiVehT
- 120 comments
- 12,500 views
It does... someone posted an image of it in their purchase history (see pic below)...
- 1,038
- New Zealand
- chen-255
I have it via the digital deluxe version. It looks really nice and I equipped it from the beginning. Pretty bad news to hear about all these people missing content, hope it works out.
- 276
- East Anglia
- Akacerbera15
Sony were apparently aware of the issue with the voucher codes not providing all of the digital contents, now they're passing the blame back on the retailers?
Retailers can't issue replacement codes.
It's not rocket science. PlayStation Support can see it in my account transactions/entitlements that I have everything from the Steelbook except for the Chrome Racing Helmet. Just add the entitlement to my account. Problem solved. Why am I still waiting over a week for this to happen?
Or, better still, they could put the Chrome Helmet on the PSN Store for sale, but if it detects that a user has DLC from the Day One, Steelbook or Collector's Edition, it should appear FREE for them, we click on it, add it to our Purchase History, download it.... Problem solved.
Why is so hard to for SIEE to fix this (and the Rock Band 4 Entitlements, 2 years later we're still missing much of what SIEA and XBOX users have)?
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- 276
- East Anglia
- Akacerbera15
They just don't want to admit they screwed up. But it's not helping there customer relations. I think most know that the retailer isn't to blame with this one. They didn't package the items and give out wrong or missing codes. And it can be an easy fix. I'm still surprised PD can't see an issue with these duplicate cars some have. Kinda makes me think why have online saves? I thought one reason was to make sure there was no tampering or something dodgy going on. But if it isn't sorted soon. Then we might have to go down the 'Product not sold as stated route'.
- 478
- Melbourne
- Senator2655
- Senator265
It’s the start of a new week here so I’m hoping this week to maybe here something lol. Forza 7 is going well though and vip update came through. Not interested in GT Sport until the missing content gets fixed. Wish I got that theme, I always like a good theme. :@) Thank you to everyone for sharing. Hope it gets fixed soon for us all.
I actually contacted PlayStation Support in the UK since my case had been escalated to them. They appeared to not know anything about the missing content for GT Sport, but did have my case on file (which they're "still investigating"). I explained everything from scratch, and this time included links to this thread and other forum posts that show it's a common problem.
I'm hoping they fix it... eventually!
Yes and no.
Contacted PlayStation Support in the UK (even though i'm in Australia), uploaded files to show them what the Chrome Racing Helmet should look like, and that it should be in my Purchase History but isn't. Still investigating.
Called PlayStation Support here in Australia again yesterday, the guy I spoke to actually knew about cars and other content missing for the game, looked into my case, and added a few more notes to it... hopefully to bump it up the queue.
It's pretty pathetic. They said they'd contact me within 7-10 working days. That never happened.
If anyone on this forum has had their issues fixed or have the Chrome Racing Helmet added to their download list/purchase history, please let us know.
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- 204
- Lismore
- jonesy82360
It wouldn't hurt.
According to PlayStation Support Australia, Sony rolled out a patch that supposedly fixed the issue.
So, that basically means they thought the problem was solved. Maybe they fixed it for some, but obviously not for everyone.
The more people that call them and tell them it's not fixed, the better.
Their number in Australia is 1300 365 911 (option 3 for PlayStation Network Support).
If you fail to get anywhere with them, the UK has Live Chat via the website, or you can Tweet them on Twitter and they will respond within an hour.
https://www.playstation.com/en-gb/get-help/#!/category/1486635_2071416255/DLC voucher
Just type in DLC Voucher and search for it, then you'll have some Contact Options below and if they're open, a Live Chat button will be there. Their Twitter link will also be there under Contact Options.
FPV MIC
Premium
- 4,347
- Australia
- GT-MIC
Aussie with the same Collectors Edition issue here, from what they told me it was fixed on the 19th, but it seems it was only fixed for people that redeemed their codes after the 19th (but I still think it's BS, some have said they had the issue after that). Since the 18th I've been getting nowhere with either of EB Games or PSN. EB says they've been told to direct us to PSN, even though they acknowledged to me that under Australian laws it's up to them to fix the issue. I'm getting pretty sick of email after email with no reply, and less than satisfactory treatment with phone calls.
I'll be seriously considering taking it back for a refund and buying a copy from Target for $80 if this keeps going the way it is, might even get to keep the extras that I did get.
Aussie with the same Collectors Edition issue here, from what they told me it was fixed on the 19th, but it seems it was only fixed for people that redeemed their codes after the 19th (but I still think it's BS, some have said they had the issue after that). Since the 18th I've been getting nowhere with either of EB Games or PSN. EB says they've been told to direct us to PSN, even though they acknowledged to me that under Australian laws it's up to them to fix the issue. I'm getting pretty sick of email after email with no reply, and less than satisfactory treatment with phone calls.
I'll be seriously considering taking it back for a refund and buying a copy from Target for $80 if this keeps going the way it is, might even get to keep the extras that I did get.
Contact PlayStation Support in Australia and/or UK and point them to this thread.
Clearly, the problem has not been fixed (as they believe it to be).
You're right. They probably think it's been fixed and should be fine for anyone that redeemed the codes after they rolled out the patch, but for those who redeemed codes on release day or before the patch, it seems we're screwed.
Been there, done that. Many emails and phone calls to PS support, all they say is it's been escalated to the UK office and that I can be assured that someone's working on it. Why they don't just re-issue us with new working codes is beyond me.
Yep. Just called PS Support Australia AGAIN (probably the 6th time in the last two weeks). And, got the exact reply as you.
Apparently, they're fixing them on a case by case basis. They're aware of it, and we're basically in a queue to get it fixed.
It is absolute BS. Why they can't generate and issue a code for the missing content is beyond me.
Or, simply add the missing entitlements (that they can see) to my account, or put the Helmet up on the PSN Store to purchase, and if it detects we own content from the Day One/Limited/Steelbook/Collector's Editions, then it marks it as FREE, we add it to our carts, purchase it, and download it. Problem solved.
Grrrr!
FPV MIC
Premium
- 4,347
- Australia
- GT-MIC
- 478
- Melbourne
- Senator2655
- Senator265
I’m just waiting no news yet or emails from anyone
I have the CE and I’m awaiting a response from help@uk.playstation.com about the missing safety car pack, chrome helmet and dynamic theme. I really hope they have a fix for the three duplicates with errors too… probably more than getting the other stuff.
I was hoping for an automated fix, but seeing this post prompted me to contact support:
http://community.eu.playstation.com/t5/Gran-Turismo/Update-Missing-Items-Info/m-p/25369259
I was hoping for an automated fix, but seeing this post prompted me to contact support:
http://community.eu.playstation.com/t5/Gran-Turismo/Update-Missing-Items-Info/m-p/25369259
- 478
- Melbourne
- Senator2655
- Senator265
Hey all so wow I’m in SHOCK at the moment lol. Im looking through my theme section on my PS4 and there’s a GT SPORT DYNAMIC THEME in there WTF . It’s on now I like it nice music too. Umm why is this here lol Playstation guy told me only digital I’m spinning out. I don’t have psn plus cause I can’t afford at the moment and no use for it lol. Thanks 
Wtf is going on I just checked add ons for GT Sport then wtf safery car pack and chrome helmet ummm thank you
YAAAAAAAY
Oooh hello
Wtf is going on I just checked add ons for GT Sport then wtf safery car pack and chrome helmet ummm thank you
YAAAAAAAY
Oooh hello
Attachments
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Hey all so wow I’m in SHOCK at the moment lol. Im looking through my theme section on my PS4 and there’s a GT SPORT DYNAMIC THEME in there WTF . It’s on now I like it nice music too. Umm why is this here lol Playstation guy told me only digital I’m spinning out. I don’t have psn plus cause I can’t afford at the moment and no use for it lol. Thanks
Wtf is going on I just checked add ons for GT Sport then wtf safery car pack and chrome helmet ummm thank you
YAAAAAAAY
Oooh hello
Yep... I finally have everything. Just received this from PS Support....
Thanks for your recent contact with PlayStation Support and for your patience.
Just a quick note to let you know that I've redeemed a special voucher codes on your account and Gran Turismo™ - Racing Helmet - Chrome, In-Game Credit (Cr. 500,000) as well as Gran Turismo™ Sport Dynamic Theme are now available for you.
Let us know if you need any more help.
Thanks,
Mariusz
Player Support Expert
PlayStation Support
It's definitely Chrome. A lot more shiny than the Metallic one that's available in the Mileage Exchange section of the game.
It should be labelled Arai GP-6 Special Chrome when you select it from Home/Change Driver Gear/Helmets.
The white one is the default Arai Helmet. Same colour as the default Suit.
Attachments
If it's called "Arai GP-6 Special Chrome", then you've got the Chrome Racing Helmet.
You can check by logging into your account at https://store.playstation.com/#!/ and going to Purchase History and seeing if you have this...
You can check by logging into your account at https://store.playstation.com/#!/ and going to Purchase History and seeing if you have this...
