Fanatec CSL Elite Racing Wheel Thread- officially licensed for PS4

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Jeka_djonik
:boggled::confused: While I will test and pay attention to how often this happens. but the month was all good. something exactly went wrong. the wires themselves could not come off or something else would happen.
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You cant know what happens inside the wheel shaft....this come and go of the problem reminds me something that moves shortening...just giving some idea, but as it is in warranty - Fanatec will give solution. I believe you contacted them with the support???
 
Yes! addressed, talked for quite a long time and showed the video what was going on.

Can anyone have the same steering wheel? look at one pin below all! This is so necessary or all the same something is wrong, but the pin sits dead does not falter!
 

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Maclean
I'm missing a 95 bumper from my load cell csl brake, came missing one.

Fanatec never even bothered to email me back, absolutely shoking when I've just spent 900 quid with them.

Herd they don't care in after service but really wanted the products so risked it.
Thankfully that's the only problem I have so far.
Click to expand...
Our sales and customer support teams typically respond within 48 hours, so something is amiss here. Did you check your spam folder? Sometimes our emails can get interrupted by spam filters. I've sent you a PM.

Jeka_djonik
Yes! addressed, talked for quite a long time and showed the video what was going on.

Can anyone have the same steering wheel? look at one pin below all! This is so necessary or all the same something is wrong, but the pin sits dead does not falter!
Click to expand...
It is normal for one pin to be shorter than the others. Please continue to communicate with our support team to resolve your issue.
 
super_gt
Then turn the steering wheel 360 degrees to the right and measured with the weight scale how many kilograms it shows, my shows between 3.5 and 4 kilograms.
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I did the test but without the kitchen scale... I tied 3 small weight plates each weighting 1.25kg and with that it held it's position. I believe that's ok... After completing the test i realized i also had FOR set to 80 and Drift -2.
 
Knukel
I did the test but without the kitchen scale... I tied 3 small weight plates each weighting 1.25kg and with that it held it's position. I believe that's ok... After completing the test i realized i also had FOR set to 80 and Drift -2.
Click to expand...
I will send you a private message.
 
I'm too having an issue with my brand new CSL Elite PS4.

There seems to be some internal play, it's mainly pronounced when the wheel is centered and I steer the wheel a little left and right and keep doing this fast. There's even a slight thump inside the base as I do this. Main problem is not the sound, but the feel. It feels like driving a car with worn out bushings in A-arms and especially in the steering column, it's that disconnected feel. I think there may be something loose inside the base, feels a bit like belt teeth is moving between the gear teeth.

It does not affect the game in any way, the problem is I can feel it while driving and when steering quickly into the corner, or drifting. The wheel needs to be powered on and ideally some game should be turned on to test this, quickly turning left right left right and repeat should show this, you can even hear the slight thump in the base as you do this. There's no play when the wheel is off as there's no resistance to the wheel.
Basically the more resistance the wheel has the more this effect (play) is pronounced.


Here's the video of the issue:

I wanted to ask every CSL Elite owner (and possibly CSW 2/2.5) to try this little test, if there's any play you can feel while doing this (check video below) and hear any kind of sound. Thank you.
P.S. Sorry for the 3D printer noise in the background, but you should hear the slight thumps anyway.
 
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oVerDriver
I'm too having an issue with my brand new CSL Elite PS4.

There seems to be some internal play, it's mainly pronounced when the wheel is centered and I steer the wheel a little left and right and keep doing this fast. There's even a slight thump inside the base as I do this. Main problem is not the sound, but the feel. It feels like driving a car with worn out bushings in A-arms and especially in the steering column, it's that disconnected feel. I think there may be something loose inside the base, feels a bit like belt teeth is moving between the gear teeth.

Here's the video of the issue:

I wanted to ask every CSL Elite owner (and possibly CSW 2/2.5) to try this little test, if there's any play you can feel while doing this (check video below) and hear any kind of sound. Thank you.
P.S. Sorry for the 3D printer noise in the background, but you should hear the slight thumps anyway.
Click to expand...

Can you share the wheel settings?
 
I've updated the info in original post.

See: Basically the more resistance the wheel has the more this effect (play) is pronounced.

I've played with many settings, as I said before, when I lower the resistance to the wheel, the described play in the wheel is also smaller.
In example, if set DRI to 5 (lowest drag), the play in the wheel cannot be felt.
 
oVerDriver
There seems to be some internal play, it's mainly pronounced when the wheel is centered and I steer the wheel a little left and right and keep doing this fast. There's even a slight thump inside the base as I do this. Main problem is not the sound, but the feel. It feels like driving a car with worn out bushings in A-arms and especially in the steering column, it's that disconnected feel. I think there may be something loose inside the base, feels a bit like belt teeth is moving between the gear teeth.
Click to expand...
Here's what you feel:



Low FEI values will help.
 
oVerDriver
Hm, not gonna do that, it's brand new. Is this even considered an issue, qualifying for RMA, or merely an attribute of this wheel?
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Soon heard for similar case and after sending the wheel to Fanatec - they said this is normal behaviour...so I will advice to ask them first for any solution to remove this play...I have same bas like yours and I dont have this play... If I am you - will test some different firmwares ,too. But that loose play is not normal - even old gen Fanatec belt driven wheels dont have this play...
 
oVerDriver
I'm too having an issue with my brand new CSL Elite PS4.

There seems to be some internal play, it's mainly pronounced when the wheel is centered and I steer the wheel a little left and right and keep doing this fast. There's even a slight thump inside the base as I do this. Main problem is not the sound, but the feel. It feels like driving a car with worn out bushings in A-arms and especially in the steering column, it's that disconnected feel. I think there may be something loose inside the base, feels a bit like belt teeth is moving between the gear teeth.

It does not affect the game in any way, the problem is I can feel it while driving and when steering quickly into the corner, or drifting. The wheel needs to be powered on and ideally some game should be turned on to test this, quickly turning left right left right and repeat should show this, you can even hear the slight thump in the base as you do this. There's no play when the wheel is off as there's no resistance to the wheel.
Basically the more resistance the wheel has the more this effect (play) is pronounced.


Here's the video of the issue:

I wanted to ask every CSL Elite owner (and possibly CSW 2/2.5) to try this little test, if there's any play you can feel while doing this (check video below) and hear any kind of sound. Thank you.
P.S. Sorry for the 3D printer noise in the background, but you should hear the slight thumps anyway.
Click to expand...

Just watched your vid. That play is definitely odd. I have same wheel CSL Elite PS4 and my wheel is very sturdy. You can't drive properly with that kind of loose play you have there. It seems like how the wheel is before it is calibrated.

Questions (Don't know if you've stated previously but it's quite a long thread):
1. After you got the wheel did you apply the latest firmware update available from the Fanatic website?
2. Have you properly calibrated the wheel in In-Game settings?
3. Other than that I would ask what in-wheel settings you have set, but for now interested in answers to 1 and 2.
(Once 1 and 2 is out of the way I can always share my in-wheel settings and whatever else In-game settings including FFB and see if it makes a difference).

BTW, that vid. Is that loose play with the wheel powered on?
 
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I've explained most of it in my previous text. It's ONLY when powered on. The more the resistance is there (weight of the wheel set up) the worse this effect is. When the wheel is off, it's very light and this effect cannot be felt. Games with this wheel are normally playable as it does not affect the game in any way. The issue is, the effect is annoying as you can feel it in every swing from right to left or left to right. Also this play is pronounced when the wheel is in the center and then turned left and right (like you can see in the video).

1. I had the newest firmware, then tried some newer beta version. Both are the same. I'm sure it's hardware related, not software.
2. Yes, many times. The game does not even need to be on, all it takes for this play to appear is to turn the wheel on.
3. Settings on the wheel DOES affect it, as explained many times above. More resistance (weight of the wheel when turning) = it's worse. When I set DRI to +5 (motor in base helps me turn the wheel) the effect cannot be felt, or very tiny little, if at all.



EDIT: I think you misunderstand. What you can see in the video is NOT a play in the wheel. That would be extremely terrible. I'm turning it this way quickly so others can replicate the test on their own wheel. If you move it like I did in the video this quickly (back and forth), you can feel slight play and thumping noise in the base (turn the volume up if neccessary).
 
oVerDriver
I've explained most of it in my previous text. It's ONLY when powered on. The more the resistance is there (weight of the wheel set up) the worse this effect is. When the wheel is off, it's very light and this effect cannot be felt. Games with this wheel are normally playable as it does not affect the game in any way. The issue is, the effect is annoying as you can feel it in every swing from right to left or left to right. Also this play is pronounced when the wheel is in the center and then turned left and right (like you can see in the video).

1. I had the newest firmware, then tried some newer beta version. Both are the same. I'm sure it's hardware related, not software.
2. Yes, many times. The game does not even need to be on, all it takes for this play to appear is to turn the wheel on.
3. Settings on the wheel DOES affect it, as explained many times above. More resistance (weight of the wheel when turning) = it's worse. When I set DRI to +5 (motor in base helps me turn the wheel) the effect cannot be felt, or very tiny little, if at all.
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As you see we all want to help - but the best is to follow official support advices.The wheel is under warranty and on their shoulders is the weight to make you satisfied customer....they know with which settings set to the wheel if this play is stil there - that means faulty wheel base!;)
 
Yeah well the support guy implied that it may not be faulty and in that case I'll have to pay for both shippings.
I'll see what the community guy will have to say and possibly other people with this wheel, if they can replicate the issue, or not.
 
oVerDriver
Yeah well the support guy implied that it may not be faulty and in that case I'll have to pay for both shippings.
I'll see what the community guy will have to say and possibly other people with this wheel, if they can replicate the issue, or not.
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From me, like person with exact same wheel - you have ensurance that the base is sturdy and tight and there is no play at all!;)
 
Ok so when you move the wheel the same way as in the video (fast steer left and right repeatedly), do you feel and hear any kind of thump, or is it smooth as butter? Remember, the wheel needs to be turned on and with significant resistance (weight) set up.
 
oVerDriver
Ok so when you move the wheel the same way as in the video (fast steer left and right repeatedly), do you feel and hear any kind of thump, or is it smooth as butter? Remember, the wheel needs to be turned on and with significant resistance (weight) set up.
Click to expand...
let me ask you. Why do you need the setting of -5 or +5? in which game you set such a parameter. Look above my problems with the Fanatek. Your problem will seem like a sweet crumb :)))
 
oVerDriver
Ok so when you move the wheel the same way as in the video (fast steer left and right repeatedly), do you feel and hear any kind of thump, or is it smooth as butter? Remember, the wheel needs to be turned on and with significant resistance (weight) set up.
Click to expand...
The wheel feels like new and tight belt driven wheel...how fast will turn edeppens which settings are activated, but no play and this thumb thing...trust me if I had this I will ask here, like you did it!:)
 
oVerDriver
Ok so when you move the wheel the same way as in the video (fast steer left and right repeatedly), do you feel and hear any kind of thump, or is it smooth as butter? Remember, the wheel needs to be turned on and with significant resistance (weight) set up.
Click to expand...
I feel for you man. Can imagine how frustrating your predicament must be. It would drive me crazy. I know from previous feedback a good while ago there were some users experiencing what you are (the thump and such) but that had been addressed with updated firmware from what I recall.
Like Krassi, I never got any problems with my wheel. It was smooth as silk (no thump either) from the get go with requisite feel/tension.
Other than if it's really a hardware issue, and assuming as you say you've calibrated the wheel properly, I'm wondering if it has to do with whatever in-wheel setting and/or in-game settings including FFB that may be causing the or some problems.
.....I have no idea what wheel and in-game settings (including "Deadzones" which also can be a factor) you currently have so I'm at a loss to determine or compare regarding that aspect.
Hope you get it sorted out soon bro.
 
Krassi, the issue I'm explaning is NOT game related. Wheel turned on is enough for it to appear.

But as you wish, even though I have no idea how's that gonna help you;
PCARS
PCARS 2
Assetto Corsa
Forza Horizon 3
Forza Horizon 4
Dirt Rally
Dirt Rally 2.0
Wreckfest
 
oVerDriver
Krassi, the issue I'm explaning is NOT game related. Wheel turned on is enough for it to appear.

But as you wish, even though I have no idea how's that gonna help you;
PCARS
PCARS 2
Assetto Corsa
Forza Horizon 3
Forza Horizon 4
Dirt Rally
Dirt Rally 2.0
Wreckfest
Click to expand...
I understand that is not game related, but just wanted to see in which game you use the wheel...not matter game related or not - it is used ingames. In general Fanatec dont produce wheels to use powered on and to watch your desctop and rotate it;)
SOmething makes me think there is a mess between frimware and drivers....you will ask how you will feel the thumb...well with messed drivers and firmware - the wheel reacts almost like faulty one and you can even hear some nasty sounds in it.
I suggest this:
-Unplug the wheel from the PC
-Uninstall entire Fanatec driver package
-Restart the PC
-Plug the wheel in different USB port( just for the test)
-Install latest package for your wheel
-Update the firmware from it ( no matter it is the same, just do it:)
-Leave the profile settings on default for now
-Launch Project CARS 2 for testing - add the wheel in controlls settings with its profile and load track for testting
-Report here the result!:)
 
oVerDriver
@DomB_Fanatec Hello, can you chime in?

I can't imagine no one else would report this as an issue, if it's really in every single CSL Elite. It bugs me so much.
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Hi oVerDriver. Due to the design of the single-belt mechanism of the CSL Elite bases, there is a small amount of play that results in some noise generation. The belt can end up being more or less tensioned (to a small degree) due to manufacturing tolerances. The amount of noise the base makes through normal operation is highly dependent on the game being used, the car, the car setup, the track, the track conditions, the in-game force feedback settings, and the Fanatec Tuning Menu settings. Lower DRI and FEI values help to reduce the sound. The surface or rig that the base is attached to can also amplify or reduce the sound.

"I think there may be something loose inside the base, feels a bit like belt teeth is moving between the gear teeth." - If this was the case, the effect would be be much more pronounced. I really doubt that is happening.

If the unit was assessed to be more noisy or a worse feel than expected, we would resolve this within warranty, but we can't do that based on a video alone. However my first impression is that your wheel appears to be normal.

Krassi
I have same bas like yours and I dont have this play... If I am you - will test some different firmwares ,too. But that loose play is not normal - even old gen Fanatec belt driven wheels dont have this play...
Click to expand...
I have to disagree there Krassi. The CSL Elite bases all exhibit some degree of mechanical 'knocking' that is inherent to the single belt design. Having some play contributes to the characteristic smoothness of the CSL steering, so there is a tradeoff.
 
DomB_Fanatec
Hi oVerDriver. Due to the design of the single-belt mechanism of the CSL Elite bases, there is a small amount of play that results in some noise generation. The belt can end up being more or less tensioned (to a small degree) due to manufacturing tolerances. The amount of noise the base makes through normal operation is highly dependent on the game being used, the car, the car setup, the track, the track conditions, the in-game force feedback settings, and the Fanatec Tuning Menu settings. Lower DRI and FEI values help to reduce the sound. The surface or rig that the base is attached to can also amplify or reduce the sound.

"I think there may be something loose inside the base, feels a bit like belt teeth is moving between the gear teeth." - If this was the case, the effect would be be much more pronounced. I really doubt that is happening.

If the unit was assessed to be more noisy or a worse feel than expected, we would resolve this within warranty, but we can't do that based on a video alone. However my first impression is that your wheel appears to be normal.


I have to disagree there Krassi. The CSL Elite bases all exhibit some degree of mechanical 'knocking' that is inherent to the single belt design. Having some play contributes to the characteristic smoothness of the CSL steering, so there is a tradeoff.
Click to expand...
I accept your dissagree, here the truth is behind "compared to what"...If we speak for the DD wheel and CSL Elite PS4 - yes can be said it have some minor play and kinda wobles, because there is mechanism inside...but compared to this play shown on the video and stated from overDriver - I cant see this on my base...if there is so big woble , free play in the center and the feel of worn out car steering system as he said - who will use this wheel? I understand you said there is some calculated free play in engeneering, because of the single belt desing...but how we can measure and decide - when is that normal play and when the wheel have some problem inside??? We gotta have some acceptable tollerance limits...for example in the wheels properties the degree scale to be used to check this???

P.S.
I have DD on my rig now and dont wanna reasemble everything the CSL Elite just for testing, sorry! Other guys here can help with comparing there bases...special for this case I will adapt one Wheelstand pro which I have, but maybe next week;)
 

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