The problem is you are complaining to the wrong people about the wrong thing. What you should be asking Fanatec is if they can add software support to allow them to behave like rotary encoders for legacy support in games which don’t and won’t ever support them.Offering a promotion price (they stated it would likely go up) was in exchange for pre-paying and putting up with possible delays. It is not an excuse for false advertising. Why is this such a difficult concept? I am not ready to leave Fanatec as a customer, but if they screw up to make a few more dollars Im gonna say something, and so should you! Its not really a bargain price if its most distinguishing features dont actually work. I never said it was over priced, just sleazily marketed.
The fact none of them support rotary switches is the sim devs fault and you should be complaining to them asking why they don’t support them when positional rotary switches have been available in custom sim products for a long time already on PC. On the console side why would they add support for a control type that never existed before now?!
When new wheel bases get released they don’t automatically work on old titles, no the devs have to add support or the wheel manufacturer adds a compatibility mode which brings me back to my first point. Make a friendly suggestion instead of kicking off and they might be like oh that’s a good idea we didn’t think about it.