Well, one, even the best drivers in the world need some "getting acquainted" time with a game. In a real life car, it can take many days of practice to get where they want to be skill wise, where communication between car and driver is acute. This was from a Sector 3 chat with a pro GT3 racer by the way.
Two, pure racing sims are being sold to a completely different market, not a "7 to 77 anyone can have fun with this game" crowd. Yes, it's far more serious and Kaz is wanting some of those sim fans to jump in. But the sim market itself is very small, so he has to sell to the general public too. If they think it's a punishing racing sim, that's not going to help sales.
Well, and third, that's their choice. I guess you could email them about it.