Kazunori Yamauchi Responds to Gran Turismo 7 Fan Outrage

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I can understand people being upset about always online and then the servers going offline but MTX? I have done the license tests, missions and the cafe stuff and I have over a hundred cars but only used maybe 10 of them so far and only tuned and costomized three. This is not a sprint race, have some patience if it is like GT Sport there will be years of updates, tracks and cars. It is not pay to win because you can't have all cars at once...
 
I can understand people being upset about always online and then the servers going offline but MTX? I have done the license tests, missions and the cafe stuff and I have over a hundred cars but only used maybe 10 of them so far and only tuned and costomized three. This is not a sprint race, have some patience if it is like GT Sport there will be years of updates, tracks and cars. It is not pay to win because you can't have all cars at once...
That "patience" you're requesting is about a decade if you don't want to do optimal grinding. No thanks.
 
Personally I get it. Spot an issue and do everything you can to resolve it. Sometimes these things take time, the issue is the game is almost entirely online, so not much you can do when they need to down the servers to fix it. I imagine this sort of thing will happen a few more times as other updates come out, there will always be bugs they haven't spotted when testing.
I get that a major part of this game is longevity and feel a lot of people are jumping on it too quickly saying it's not complete or it's too much of a grind. That's the point, it's not supposed to be complete in 2 weeks! Take your time, enjoy the experience.
This! Best comment so far. Some people here seem to be overreacting. Getting angry in 2022 about microtransactions, always online and not getting all cars in record time sounds bizarre to me...
 
m76
The 24 hour downtime while embarrassing, is not the real source of the outrage.

It's this:


The exact reason we play videogames is because we can't afford to drive these cars in the real world. Now you try to create artificial scarcitiy for digital goods, basically handling cars as NFTs in the game. This is either sinister or misguided.


Oh yes, the key in this statement is: "if possible" that gives them the get out of jail free card.
This!
 
I can understand people being upset about always online and then the servers going offline but MTX? I have done the license tests, missions and the cafe stuff and I have over a hundred cars but only used maybe 10 of them so far and only tuned and costomized three. This is not a sprint race, have some patience if it is like GT Sport there will be years of updates, tracks and cars. It is not pay to win because you can't have all cars at once...
Nobody wants to have ALL of the cars from the get-go. Players want a grind that does not suck. Polyphony nerfed credit incomes for a lot of races, forcing players to either grind even more to get even the most basic things like car upgrades, or, their preferred method, to whip out your credit card and spend real cash on in-game credits to by-pass the horrid grind that will ensue from this update. People wanted a complete game at launch, not a will-be-completed-eventually, half-cooked 70€/80€ beta.
 
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Love to do that in a variety of cars, but I can't.
Assuming you have finished Cafe book 39, License tests golded, Missions Golded, you should have more than 100 cars gifted to you over the course of the game. Along with 5 million+ credits earned while getting there. And you don't have a variety of cars? Considering the vast majority of the cars are less than 1 million credits, there is heaps of choice and you can pickup most of them for very little time investment.
The mental gymnastics coming from these would-be white knights in shining tinfoil armour who are jumping to defend Polyphony is just mind-blowing, it's ok to admit your hero messed up?
Because someone has the opposite opinion to you doesn't make them a white knight. Listen to what the other people are saying and try to view the world from a different perspective. I'm not asking you to agree with them or their opinion, but it may open your eyes a little. Calling people white knights or whatever effectively shuts down an opinion and turns these discussions into a slinging match which goes no where fast
Do people not see that MTX prices were hidden from reviewers so that people would buy the game thinking it'd be okay? And that they intentionally waited to nerf the credits so people wouldn't be able to get refunds easily, and to give enough time for more people to buy the game who had waited for post-release reviews?

It's a scam. A rug pull. They got your money and now they want to lock you in and force you into the MTX. If you refuse to buy the MTX, they don't care, they already got your $70.
Almost all games don't have their MTX go live until launch day. This is not a new practice.

If I remember right, since GT5, there have been exploits or races that are an easy way to earn credits, which have been removed, changed or nerfed fairly early on within their lifecycle. PD are balancing the game to their vision as they see fit, which they are well within their rights to do, it is their game and product.

Day 1 is the worst time to buy anything, there isn't a complete picture out there to make a rational decision about if that product is right for oneself. No one is forcing anyone to buy anything day 1, it is on you. In this day and age, there is so much information out there so quickly, and along with the history of some of these products, that it is entirely on that person if they dive in on day one and feel like they got 'scammed'. Know what you are getting yourself into, and if you don't, maybe don't spend the money?

I haven't been burned by anything in GT7 because I knew what I was getting into, and everything so far, falls in line with the direction PD have been heading for the past 10 years now.
 
1) There isn't any information in this statement, which couldn't come 34 hours earlier. You are very very late, Mr. Yamauchi.
2) I paid for a full-fledged, high-priced game. Usually it is playable and full of content. Let me decide how and when I want to play it, no advices needed, thank you. If there's not enough content out of the box, or I can't use the feature I want immediately - that means you owe me at the moment.
 
PD are balancing the game to their vision as they see fit, which they are well within their rights to do, it is their game and product.
If they are so free to change the game as they see fit, why are we not allowed to get a refund when they make drastic changes to the product? They could change it to a puppy simulator and that'd just be their vision.

They doubled the grind. **** that. If I knew the game would take me a decade to complete without making it a part time job I never would've bought it. And they knew that people wouldn't like this, so they waited to nerf everything.
 
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Not to mention the many races that were already made for the game, but withheld just to make sure we have nothing but grind. Once player counts start dropping, once the MTX income slows, they add more in to drag people back. But see, they've added free updates! How generous!

They'll give you nothing and force you to get used to it, so that you appreciate when you finally get your occasional scraps.
 
Assuming you have finished Cafe book 39, License tests golded, Missions Golded, you should have more than 100 cars gifted to you over the course of the game. Along with 5 million+ credits earned while getting there. And you don't have a variety of cars? Considering the vast majority of the cars are less than 1 million credits, there is heaps of choice and you can pickup most of them for very little time investment.

Because someone has the opposite opinion to you doesn't make them a white knight. Listen to what the other people are saying and try to view the world from a different perspective. I'm not asking you to agree with them or their opinion, but it may open your eyes a little. Calling people white knights or whatever effectively shuts down an opinion and turns these discussions into a slinging match which goes no where fast

Almost all games don't have their MTX go live until launch day. This is not a new practice.

If I remember right, since GT5, there have been exploits or races that are an easy way to earn credits, which have been removed, changed or nerfed fairly early on within their lifecycle. PD are balancing the game to their vision as they see fit, which they are well within their rights to do, it is their game and product.

Day 1 is the worst time to buy anything, there isn't a complete picture out there to make a rational decision about if that product is right for oneself. No one is forcing anyone to buy anything day 1, it is on you. In this day and age, there is so much information out there so quickly, and along with the history of some of these products, that it is entirely on that person if they dive in on day one and feel like they got 'scammed'. Know what you are getting yourself into, and if you don't, maybe don't spend the money?

I haven't been burned by anything in GT7 because I knew what I was getting into, and everything so far, falls in line with the direction PD have been heading for the past 10 years now.

It’s no where near 5 million credits...
 
This! Best comment so far. Some people here seem to be overreacting. Getting angry in 2022 about microtransactions, always online and not getting all cars in record time sounds bizarre to me...
I don't understand why people keep grasping onto the getting cars in record time thing. No one -- no, let me try this a different way:

NO ONE IS COMPLAINING ABOUT THAT. NO ONE HAS EVER COMPLAINED ABOUT THAT.

You'll have to pardon to shouting nonsense, but I don't know how to make it clearer at this point. The gripe is the economy itself, full stop. It is garbage trash. Yes, that's redundant but it drives the point home. :lol:
 
I don't understand why people keep grasping onto the getting cars in record time thing. No one -- no, let me try this a different way:

NO ONE IS COMPLAINING ABOUT THAT. NO ONE HAS EVER COMPLAINED ABOUT THAT.

You'll have to pardon to shouting nonsense, but I don't know how to make it clearer at this point. The gripe is the economy itself, full stop. It is garbage trash. Yes, that's redundant but it drives the point home. :lol:
It's honestly so tiring how many times this needs to be explained, over and over. The time difference between "right now" and the actual time needed to unlock all of the cars, if done optimally, is incredibly huge. Less than optimal is even bigger.

It's not one or the other.
 
We should all boycott the game for real. Since Kaz doesn't want us to grind, we won't. When they see nobody is playing the game anymore, then they're gonna take action. It's not like they made the game in a year.
If we'd get 100k people to join us, it would feel like we're with a lot for us, but considering the sale volume of this game, it wouldn't mean a thing to them, IMO.
 
Platitudes. And at this point nothing new from him in response to criticism, to be frank; just like vaguely talking about "car culture" is his go-to reason for why the next GT is going to be so great. This is the exact same thing he made just-barely-beyond-canned-response interactions about when backlash against a specific thing in, say, GT5 would reach a fever pitch after that game launched in a miserable state. He references the specific things people don't like, he subtly shifts the blame away from PD for implementing it and onto the people who take issue with it as if they don't understand why it was done, misrepresents the basis for the criticism being levied, then offers a completely empty gesture that something may happen to assuage complaints about it even when obvious solutions are already present.






When PD added dozens of fake regional variations of cars to GT5 to pad out the car list, and people rightly took issue with the "1000 cars" in the game being made up of literally hundreds of cars where PD took multiple models and changed the text string in the car name and did nothing else (even in instances where doing so could have led to legitimately different models),

  1. Kaz specifically noted how people took issue with the practice.
  2. Then he framed the issue as just not understanding the reasoning behind them doing it rather than a deliberate decision PD took for a marketing checkbox:
    • that’s probably because we’ve been affected strongly by the automotive culture in Japan from the 1990’s.
  3. While also seemingly deliberately being obtuse about what the actual issue people had was:
    • Back then there was meaning to each of the fine differences, and the selection of which model variation to drive was important to a user.
  4. Before making an vague assertion that Kaz agrees with the problem and that there is a vague hanging implication that something will be done about it:
GT6 came out.


They did nothing to improve in this area, because they again needed the marketing checkbox to be higher than the marketing checkbox for the previous game so in fact made it even worse; even though all they needed to do to improve it was remove some cars that they made up and change some values on an internal spreadsheet for ones that they didn't correctly implement.





What about GT5's car sounds?
  1. Many here probably remember the infamous interview where he referenced people's complaints about that with GT5.
  2. He framed the issue people had with it as them not knowing enough to know they shouldn't be upset:
    • My perspective is that the sounds in Gran Turismo are just too real. With the recording method we use, we use a dyno and put the load on, and the sound we produce is just too accurate.
  3. Was deliberately obtuse about the reasoning people were taking issue with what PD had put together:
    • What I find is that one of our themes with Gran Turismo is to create something that is real; that is what our team is focused on, but that can be an issue sometimes as well. If we see something in front of us, we try to reproduce that very accurately, and that tendency is getting stronger.
  4. Made vague notes about how it's something that the team will sort out:
    • I think it would be a good thing to sort of design the sound a little bit, and so that is something I would like to challenge ourselves with in the future
      ...

      But, I think we maybe need to make things sexier sometimes, and I think that is something the Gran Turismo team might need to work on. It could also be because our team is growing in number, which could be one of our barriers to that goal.
      GT6 came out.
In spite of the initial insistence that seemingly everything in GT6's early appearances that people didn't like were merely placeholders (to the extent that it became a meme), nothing was ever done about it for an entire console generation even though very little effort (so little effort that people could fix the problems themselves somewhat in that period of time where GT5 saves could be hacked) would have been needed to at least make it look like they cared at all.




For funsies, that last link has a double whammy because this:
GTP: The artificial intelligence of the other drivers, will that see any changes or improvements in GT6?

KY: “Like the sounds, that is something that we’re rebuilding for GT6. It won’t be the same as GT5.
Was in fact a bald-faced lie for that game, and functionally was a lie for the next decade of their output as well. But don't worry Sophie is definitely going to come to the game and fix everything.
:rolleyes:





But sidestepping that, let's compare those statements above to the statements in this post:
  1. Responding to a specific, loud criticism against the game:
    • In GT7 I would like to have users enjoy lots of cars and races even without microtransactions.
  2. Reframing the issue as the people raising the criticism not actually understanding why PD are doing what they are doing rather than PD deliberately doing something that had a negative impact on the game quality
    • At the same time the pricing of cars is an important element that conveys their value and rarity, so I do think it’s important for it to be linked with the real world prices.
  3. Being deliberately obtuse about the actual basis that people are expressing the criticisms:
    • We would really appreciate it if everyone could watch over the growth of Gran Turismo 7 from a somewhat longer term point of view.
  4. Making meaningless statements that something may happen at some point (but please understand, they can't say what those might actually be) even though a quick solution is obvious and has already been widely discussed:
    • We will in time let you know the update plans for additional content, additional race events and additional features that will constructively resolve this.
This one in particular is extra meaningless because it's basically the same thing that was trotted out for GT6 on two separate occasions when the initial reactions to its announcement was open confusion for why none of the supposed features of the game couldn't be added to GT5 instead (since GT6 was going to be a PS3 game for no reason beyond maximizing profit). The problems with GT7 are also a direct repeat of the problems with the game structure (ie. not having enough events to actually progress through the game) of GT5; which was a mistake he also acknowledged then but at least PD sort of put a band-aid on to fix (at lest before shutting the game's servers off almost immediately after GT6 launched).

Also note that he didn't actually say anything about the microtransactions. Not about their implementation into the game interface. Not about their prices being wildly higher than before. Not about how strongly they seem to correlate to the game's tortured structure and economy. Not that they were even implimented into the game at all when pay-to-win microtransactions in AAA games have been a constant, extremely controversial sticking point in the game industry (to the extent of what happened with Forza 7) for the past decade.
Also note that he didn't actually say anything about why they revised the event payments. Not about them being drastically reduced specifically as it pertains to the ones that were the fastest to gain money. Not about why they didn't simply raise the rest of the payments to try and "have users enjoy lots of cars." Not about why the solution that people had already found to get around microtransactions was deemed an unacceptable solution to the problem he acknowledged (but actively worked to make worse).







At this point it's legitimately kind of hard to tell if Yamauchi is early career Peter Molyneux (shoots his mouth off about things he really shouldn't talk about at the point in time he's doing so, over promises things to himself and underdelivers constantly but always promises to try harder next time, notes challenges faced and how they will be overcome next time) or later career Peter Molyneux (uses his fame to stifle criticism of him, overpromises about things that will be in his next title because he knows that is enough to get the hype going, says things he knows people will want to hear because he knows that his fans will use his statements to beat down people criticizing him, blames his failings on outside actors that he failed to account for.)






Must be a alot of people who dont know the microtransactions been around for over 10 years now....
And people complained about them in the context of this series alone ten years ago as well. They complained about the mere threat of them so much in GT's immediate rival series that they anything resembling them was stripped from the game and public statements were made about them not ever returning.

Lastly they do not seem to rememeber when PSN was down for over 30 days.. This was slightly amnoying but def not worthy of having credits given. Its not how it works folks.
An awful lot of people in fact specifically referenced the PSN hack and subsequent outage as why an always online single player game is a terrible idea (alongside all of the other infamous examples of the terrible idea causing problems) when it was confirmed (and later defended) for GT7. That PD ended up screwing the pooch themselves and taking their own game down only a couple weeks after launch is merely evidence of how terrible of an idea it was to do in the first place for those who don't remember Sony's past incompetence in this area. Or EA's. Or Blizzard's. Or Bethesda's.
 
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Adding onto this, the career mode is structured just perfectly to string you along for around 30 hours before it comes to an end. That's enough time for reviewers to never figure out what's wrong. None of them ever did before release. Very few people realize how abusive this game's monetization is before they finish the last menu book. It's designed so cleverly. It's enough time to get you hooked. It's enough time to get any refund request refused. They didn't care to provide anything more because they didn't need to, they've locked you in.
Seriously? Listen, I’m disappointed too about the credit payouts and I’m not going to play the game again until they fix it but complaining that you got 30 hours of playtime out of a game is a little silly. Most games at full priced you’d be lucky to get 8 hour out of until completion. So I think that’s perfectly acceptable for the price charged for GT7.

I dunno I’m taking a break from the game until they update some stuff because I’ve also finished the campaign, but I think some people are forgetting that there’s still a lot of good qualities to GT7 like the weather system, some of the new physics etc. Yes they really screwed the economy but I hope they can get it back to a state where it’s fun to play again. But I’ll just move on for now without making a big stink about it.
 
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Platitudes. And at this point nothing new from him in response to criticism, to be frank; just like vaguely talking about "car culture" is his go to reason for why GT is so great. This is the exact same thing he kind of just-barely-beyond-canned-response interactions when backlash against a specific thing in, say, GT5 would reach a fever pitch after that game launched. He references the specific things people don't like, he subtly shifts the blame away from PD for implementing it and onto the people who take issue with it as if they don't understand why it was done, then offers a completely empty gesture that something may happen to assuage complaints about it.






When PD added dozens of fake regional variations of cars to GT5 to pad out the car list, and people rightly took issue with the "1000 cars" in the game being made up of literally hundreds of cars where PD took multiple models and changed the text string in the car name and did nothing else (even in instances where doing so could have led to legitimately different models),

  1. Kaz specifically noted how people took issue with the practice.
  2. Then he framed the issue as just not understanding the reasoning behind them doing it rather than a deliberate decision PD took for a marketing checkbox:
  3. While also seemingly deliberately being obtuse about what the actual issue people had was:
  4. Before making an vague assertion that Kaz agrees with the problem and that there is a vague hanging implication that something will be done about it:

GT6 came out.


They did nothing to improve in this area, because they again needed the marketing checkbox to be higher than the marketing checkbox for the previous game so in fact made it even worse.





What about GT5's car sounds?
  1. Many here probably remember the infamous interview where he referenced people's complaints about that with GT5.
  2. He framed the issue people had with it as them not knowing enough to know they shouldn't be upset:
  3. Was deliberately obtuse about the reasoning people were taking issue with what PD had put together:
  4. Made vague notes about how it's something that the team will sort out:

GT6 came out.

In spite of the initial insistence that seemingly everything in GT6's early appearances that people didn't like were merely placeholders (to the extent that it became a meme), nothing was ever done about it for an entire console generation even though very little effort (so little effort that people could fix the problems themselves somewhat in that period of time where GT5 saves could be hacked) would have been needed to at least make it look like they cared at all.




For funsies, that last link has a double whammy because this:

Was in fact a bald-faced lie.





But sidestepping that, let's compare those statements above to the statements in this post:


  1. Responding to a specific, loud criticism against the game:
  2. Reframing the issue as the people raising the criticism not actually understanding why PD are doing what they are doing rather than PD deliberately doing something that had a negative impact on the game quality
  3. Being deliberately obtuse about the actual basis that people are expressing the criticisms:
  4. Making meaningless statements that something may happen at some point (but please understand, they can't say what those might actually be even though a quick solution is obvious and has already been widely discussed:
This one in particular is etra meaningless because it's basically the same thing that was trotted out for GT6 on two separate occasions when the initial reactions to its announcement was open confusion for why none of the supposed features of the game couldn't be added to GT5 instead (since GT6 was going to be a PS3 game for no reason beyond maximizing profit).


Also note that he didn't actually say anything about the microtransactions. Not about their implementation into the game interface. Not about their prices being wildly higher than before. Not about how strongly they seem to correlate to the game's tortured structure and economy.
Also note that he didn't actually say anything about why they revised the event payments. Not about them being drastically reduced specifically as it pertains to the ones that were the fastest to gain money. Not about why they didn't simply raise the rest of the payments to try and "have users enjoy lots of cars." Not about why the solution that people had already found to get around microtransactions was deemed unacceptable.





At this point it's legitimately kind of hard to tell if Yamauchi is early career Peter Molyneux (shoots his mouth off about things he really shouldn't talk about, over promises and underdelivers constantly but always promises to try harder next time, notes challenges faced and how they will be overcome next time) or later career Peter Molyneux (uses his fame to stifle criticism of him, says things he knows people will want to hear because he knows that his fans will use his statements to beat down people criticizing him, blames his failings on outside actors that he failed to account for.)



And people complained about them in the context of this series alone ten years ago as well.


An awful lot of people in fact specifically referenced the PSN hack and subsequent outage as why an always online single player game is a terrible idea (alongside all of the other infamous examples of the terrible idea causing problems). That PD ended up screwing the pooch themselves and taking their own game down a couple weeks after launch is merely evidence of how terrible of an idea it was to do in the first place for those who don't remember Sony's past incompetence in this area. Or EA's. Or Blizzard's. Or Bethesda's.
You actually think everyone is going to read all of this? You might be right in what you're saying, but maybe be more concise and to the point?
 
If they are so free to change the game as they see fit, why are we not allowed to get a refund when they make drastic changes to the product? They could change it to a puppy simulator and that'd just be their vision.

They doubled the grind. **** that. If I knew the game would take me a decade to complete without making it a part time job I never would've bought it. And they knew that people wouldn't like this, so they waited to nerf everything.
Probably a poor choice of words by me, as they probably can't change it as they see fit. Getting a refund when they make drastic changes, sure, this hasn't happened though. I don't remember seeing a selling point on the box being 'obtain the most expensive car in 250 races or less' then 2 weeks later it is now more than 300. You would then have a leg to stand on.

So you were ok with the game taking 5 years to 'complete' but now it is up to 10 its a no go?

It’s no where near 5 million credits...
I don't know, I haven't gotten there yet. I'm at Café menu 20 with more than 2 million credits earned. So I was assuming I would have at least double with the better pay-outs on the way up.
 
Glad he confirmed there are more races coming. We need that. And nice to see him acknowledge that grinding is not a good way to play. This game has a future, and they have such a nice driving experience I can overlook other flaws, particularly the low payouts, especially if we get a steady stream of new events over the coming months.

I'll never be happy about MTX, but you really have to go out of your way to get them. I remember years ago playing Forza (still love the franchise, especially 4) and you could almost accidentally buy a car with real money, which sucked. I just hope nobody is buying the MTX, that'll speed up the process of getting rid of them
 
It's honestly so tiring how many times this needs to be explained, over and over. The time difference between "right now" and the actual time needed to unlock all of the cars, if done optimally, is incredibly huge. Less than optimal is even bigger.

It's not one or the other.
No, but you see, wanting a grind that can be completed in a reasonable amount of time can only mean one thing - that we are entitled. We must be okay with the direction Polyphony took and the decisions they made, that's it, no ifs or buts.
 
Seriously? Listen, I’m disappointed too about the credit payouts and I’m not going to play the game again until they fix it but complaining that you got 30 hours of playtime out of a game is a little silly. Most games at full priced you’d be lucky to get 8 hour out of until completion. So I think that’s perfectly acceptable for the price charged for GT7.
What games are you finishing in 8 hours? 30 hours to complete a game is not long at all.

https://howlongtobeat.com/

Has a plethora of games that are 30+ hours for JUST the main story.
 
Seriously? Listen, I’m disappointed too about the credit payouts and I’m not going to play the game again until they fix it but complaining that you got 30 hours of playtime out of a game is a little silly. Most games at full priced you’d be lucky to get 8 hour out of until completion. So I think that’s perfectly acceptable for the price charged for GT7.

I dunno I’m taking a break from the game until they update some stuff because I’ve also finished the campaign, but I think some people are forgetting that there’s still a lot of good qualities to GT7 like the weather system, some of the new physics etc. Yes they really screwed the economy but I hope they can get it back to a state where it’s fun to play again. But I’ll just move on for now without making a big stink about it.
I think that it's fair to be upset that they didn't get the replayability out of a game that they expected. Especially when the game is empty compared to previous installments.

I do think think that you do have some good advice about taking step away from the game. I think if we accept the fact that already spent money on the game and that it's a sunk cost we'd be in a better mood. Still disappointed in the game but probably in a better state of mind. Right now there isn't much we can do to control what is going on with the game so we should be placing our valuable time elsewhere. While I'm work complaining about the game is one of the best uses of my time but once I'm off the clock I'm certainly not stressing too much about this game.
 

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