As I told you previously, no answer from customer support.Hmmm - UPS had some kind of an issue; sorry about that!
Have you been in touch with our support?
The RS Hub is pre ordered... hope it wont be the same as for the RS Wheel.
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As I told you previously, no answer from customer support.Hmmm - UPS had some kind of an issue; sorry about that!
Have you been in touch with our support?
And how can I obtain the support ticket ? (sorry but I've never done this before with Logitech)@Chkops I thought you meant UPS support. Once the parcel is with them it’s in their hands.
If you let me know your support ticket number then I can escalate.
Can you confirm the wheel is in XBox mode? You may or may not need to connect to the computer to access it after the wheel actually boots up. If you recently had it in PC mode (not ask on startup) then I know I’ve had issues connecting to PS5 afterwards (needed to change that setting after connecting to my Mac for it to work).My wheel won't boot up today, I suspect the usb cable to the xbox has failed. I have tried other micro usb cables I have at hand but no luck. Does the GPro require a specific type of micro usb cable, or should any data capable usb work?
I have started a ticket with support, just waiting for them to respond.
I wish you the best of luck with UPS.Hi Rich, can you please help me ?
I ordered the RS Track weel 16 days ago...
... and now, the package has been returned to the sender without any explanation or notification. I tried to contact the customer support by phone and mail but no answer. It's a bit disappointing...
I knew that bro' but thanks anyway.I apologize I'm not having an issue with my gas pedal...but rather steering angle not matching up.
Not the NSX Gr 3 'though, surely?A quick Google suggests that the Porsche 918 will cut throttle if any brake input is detected.
Is the NSX a hybrid too? 😉
If I have it set to XBOX on startup while connected to the mac, the wheel will boot up correctly. Though ghub wont recognize it as it is in xbox mode.@Firebird V That is indeed odd behaviour - ordinarily if there's an issue then it affects all modes equally. What happens if you select Xbox when you're connected to your Mac?
I Just reset the XSX. it has connected now. ODD. testing further now.If I have it set to XBOX on startup while connected to the mac, the wheel will boot up correctly. Though ghub wont recognize it as it is in xbox mode.
It does seem like an xbox issue. Now i have to reassemble the rig as i tore it apart to test all the cables. Good excuse to clean things while i'm at it.I Just reset the XSX. it has connected now. ODD. testing further now.
Hi Rich, here is the ticket number 13911973Support needs to be raised through the chat on support.Logi.com - it’s the primary method. That will get you a ticket number.
Yep, knowing that the package is "near you" but on its way back to the sender instead of being delivered drives me crazy.I wish you the best of luck with UPS.
When I ordered my G Pro (original wheel and pedals), I had the absolutely worst experience with UPS, that I have ever had with any logistics company. The ONLY positive was, that getting to speak to them on the phone did not require waiting on the line for 30 minutes. Everytime they promised me something, they did not fullfill that. Even when they managed to finally deliver the package, they were not doing what they had said they would do. It was a complete joke, albeit not a very funny one. They had the package in my country for three weeks.
I suppose Logitech has a long-standing favourable deal with UPS, but I would not be too sad if they used another service.
Thanks for the prompt feedback. Can you also advise on the wheelbase settings. Cheers!