PT-1 Pedals Discussion

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Just watched the clutch adjustment video and wondered if you had at any point considered cutting arced runners in the black material where the bolts are affixed. That would have allowed for adjustment to the incline of the degressive clutch mechanism. Meaning that a downward adjustment on the far (from the pedal) arc would give a less resistant feel, while a downward adjustment on the near arc would give a more resistant feel. Obviously with the reverse incline being affected in inverse proportion.
 
LeMansAid
Just watched the clutch adjustment video and wondered if you had at any point considered cutting arced runners in the black material where the bolts are affixed. That would have allowed for adjustment to the incline of the degressive clutch mechanism. Meaning that a downward adjustment on the far (from the pedal) arc would give a less resistant feel, while a downward adjustment on the near arc would give a more resistant feel. Obviously with the reverse incline being affected in inverse proportion.
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That's definitely something to consider ;-)
 
Hey guys,

Our system was slammed fairly heavily today.

However, we have the list of the first 20 people that attempted to order. We will be honoring those orders.

I want to personally apologize from the bottom of my heart...

We found an error that we should have corrected, and I take full responsibility for that. Even though I am new to all of this, that is no excuse. I let all of you down today, and I will find some way to make it up to you.

I'm sorry that it took so long to post, but we wanted to make sure that we gathered the list carefully.

Those of you on the list will be contacted through email shortly with instructions on how to complete your orders.
 
Germinator
These went oos pretty much immediately, didn't even get the chance to checkout.

🤬
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Yes, they went out of stock almost instantly. It didn't help that there were multiple people running into issues. We're now taking steps to ensure those issues do not repeat themselves, but when you have hundreds upon hundreds of people all ordering 20 pedal sets, there's bound to be some problems ;-) Still, the issues that some users experienced were not the fault of anyone but myself, and again, I take full responsibility for that.

Even if we were to do a "Pre-Order" system, everyone would likely hit the "Pre-Order" button at the same time so they could get their spot in the queue, which could result in the same type of problems we saw today. With such a limited amount of pedals available, there's really no way around it.

We're certainly going to try and increase the batch sizes from here on out ;-)
 
Can't please everyone, I've only been waiting 2 years, I guess many people were going to be left disappointed but then it was expected with a tiny batch size. Reminds me of the Bodin load cells which I eventually got fed up of waiting for.
 
Hey guys,

We just finished sending the emails out to those 20 people that were first in line.

Please make sure that you check your SPAM folders for any emails from us. It looks as if a couple of you have not responded yet.

We will keep sending emails out to those of you that have not responded as of yet, just to ensure that we do what we can to get a hold of you.



I would also like to thank those of you that sent in emails to us with words of encouragement. You have no idea how much that means to us ;-)
 
Hey guys,

By now you know that we encountered some website issues during our official release yesterday. We sincerely apologize to anyone that had to deal with those issues.

We made some mistakes, and I (as the company's representative), take full responsibility for that.

We want to try and make sure that these issues aren't a problem for future batches, so we've devised a plan.

There have been some very vocal individuals that have suggested we move to a "pre-order" type system, or even a "waiting list". Initially, we did give this idea some thought, but decided against it for a number of reasons that I won't get into here.

What we would like to do is ask our user base what they think would be the most viable solution. We've had so much great feedback along this journey that we decided to use all of our available resources to come up with a better way to handle
such limited quantities of pedals. We have decided to create a poll that has several different options to choose from.

You can visit the link below and choose which option you'd most like to see implemented. This does not mean that your idea will get adopted. This is just a request for user feedback. If we find that most users prefer a different system
than what we're doing now, we will consider changing our current system.

You can visit the poll here: http://strawpoll.me/4525792

If none of these options appeal to you, you may reply to this email with your own suggestions, and we will take each of them under consideration.

The bottom line is, we want you guys to have a seemless experience when interacting with our website, or purchasing our products. We appreciate any feedback you can give us, and we look forward to gathering the results of this poll.

Sincerely,

Chris Smith - Co-Founder - ProtoSimtech
http://www.protosimtech.com
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Well it was obvious the headless chicken rush to preorder was a big ****ing great flop and not the way to do things, now I am left with 2 options.

1. Don't buy the pedals
2. Take a gamble on being in the second batch whilst being pissed of that I didn't get the black set which matches my rig.

As for the poll - being on a waiting list (without taking payment) would have been much more sensible therefore those who registered interest first were on top of the pecking order i.e a first come first served basis.
 
No matter which way we do this, someone will get upset. It's just the price of doing business.

Oh sure, we can look back now and say "yeah, that didn't work", but hindsight is always 20/20.

As for the poll, this is how we do things. We gather feedback from the community, and we'll work out the details for the next batch. If you guys really want a waiting list for the second batch, that's what we'll do.

We're discussing this internally, and we feel that we've got a few good ideas on how to make "opting-in" to the waiting list as painless as possible.

Some people suggested that we make the list based on who registered on the site first-last. That's one way to go, but what do we tell those people that are number 548 in the queue? Just because they registered later doesn't mean they don't deserve a fair shot.

Sometimes I ask myself why I got into this. But, then I remember that I'm doing this because I love it ;-)
 
Any plans on making it compatible with Fanatec and Thrustmaster wheels for PS4/XB1? I can't say I'm overly interested until then, but they sure are sharp looking!


Jerome
 
Damn right I'm upset, you know how long I've wanted these?

I registered on your site much later than I saw the first post here and subscribed to the thread so I think that's unfair. At least a waiting list gives you an indication of how many units you need to make and whether
as you mentioned in the video hiring extra help is needed.

As soon as a waiting list goes live if I am 600th in the queue then so be it, I can live with that but then what sort of time frame are we talking before the pedal ships, years?

How long did it take to make a batch of 20 once all the problems with cnc were resolved?

Are black powder coated or anodized sets never going to see the light of day again?

I suspect sim racing blogs managed to preorder these ( like ISR ) successfully when will reviews be ready?
 
Seriously?

There's been nothing but good vibes in this thread so far. Take your hissy fits elsewhere.

Note - Mr. Proto Sim, when Germinator finally gets a set of pedals, there will be no need to send the "special tool", for reasons self explanatory.
 
Germinator
Damn right I'm upset, you know how long I've wanted these?

I registered on your site much later than I saw the first post here and subscribed to the thread so I think that's unfair. At least a waiting list gives you an indication of how many units you need to make and whether
as you mentioned in the video hiring extra help is needed.

As soon as a waiting list goes live if I am 600th in the queue then so be it, I can live with that but then what sort of time frame are we talking before the pedal ships, years?

How long did it take to make a batch of 20 once all the problems with cnc were resolved?

Are black powder coated or anodized sets never going to see the light of day again?

I suspect sim racing blogs managed to preorder these ( like ISR ) successfully when will reviews be ready?
Click to expand...
 
LeMansAid
Seriously?

There's been nothing but good vibes in this thread so far. Take your hissy fits elsewhere.

Note - Mr. Proto Sim, when Germinator finally gets a set of pedals, there will be no need to send the "special tool", for reasons self explanatory.
Click to expand...

Where have I criticised the product? My criticism of the sales practice is justified and reminiscent of the Bondar Load Cell. As for the tool, don't worry it won't be needed as you would have stuck it up your ass.
 
Germinator,

Protosimtech have been open and transparent through the whole design, build, and sales process. Even with explanations as to why there would be no pre-order etc... And the thing is in business you can never please everyone. I think it would be pretty safe to say Protosimtech aren't going to change their sales practice based off one perturbed forum member.

So I think you may be flogging a dead horse mate :banghead:
 
Hey guys,

After the problems we had on the website dealing with this first batch, we've decided to adopt a "waiting list" type of system. The waiting list will not be based on our website registry. It will be similar to what we did on June 1st, but with a few key changes.

First, you won't have to fill out any forms, or click any additional buttons, or be redirected to any other pages. You'll be given a link to a page where all logged in members can go to click on a single button that will say something like "Place me on the waiting list". This button will place each member (provided they click on the button) on a waiting list. Once you've clicked the button, you will immediately see your place on the list. If you aren't satisfied with your spot on the list, you may opt-out by hitting another button. If any members decide to opt-out, all those members behind them will get bumped up one spot. If you decide to keep your spot, you are guaranteed a pedal set when they become available and your number is up.

We'll have more details about this new system in the coming weeks.

Also, we'll be making a separate announcement shortly regarding all future batches. Keep an eye on our Twitter feed, Our Facebook page, and the various sim racing forums around the net.

Thanks!
 
fatkrakr
I thought it fit because in the last video Chris did he was wearing a funny hat. :boggled:
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Was the hat funny? What was funny about it? I'm kind of curious now ;-)

I actually got that hat because of the logo. I'm a HUGE Tron fan, and have been ever since I was a kid. I used to watch that movie over and over and over again. I even had a Tron costume one Halloween as a kid.
 
ProtoSimTech
Was the hat funny? What was funny about it? I'm kind of curious now ;-)

I actually got that hat because of the logo. I'm a HUGE Tron fan, and have been ever since I was a kid. I used to watch that movie over and over and over again. I even had a Tron costume one Halloween as a kid.
Click to expand...
Its a great hat, in a 80s trucker, 90s Nascar fan kinda way. :P
 
Fantastic I'll watch that review tonight, I thought it was a couple of months away based on his interview video with Protosim tech, I must have got my wires crossed.
 
Hey guys,

I really wanted to put together a video for this, but each time I tried to put something together, I would get interrupted, or the video would come out terrible, or the lighting wasn't right... nothing was working. So, I decided that this was the best way to do it.

There's a few things I'd like to talk about today, and I've outlined them below:

1) what happened on June 1st, and what we're doing to fix things

2) The waiting list

3) The price of the pedals

Now, I know that the price of the pedals is probably the number 1 thing on your minds, and if you'd like to read about that, you can skip to the bottom and just read that portion. For those of you that would like to read all of it, I'll talk about them in order.

What happened on June 1st??

So, June 1st did not go as planned. I think it's pretty clear that we were caught way off guard, and things could have been handled a little differently. Some users were reporting that there was no shipping options, and others posted that they couldn't complete the transaction through PayPal. The good news is that we've identified the cause of these issues, and they've been corrected. The shipping error was a small mistake on our part, and we've made improvements to the site to prevent that from happening again. The PayPal thing was an oversight, and we've corrected that as well. The bottom line is, we screwed up. We made a statement initially that said that we would do our best to make it up to you guys, and I think the waiting list is a good way to do that.

The Waiting List

We recently sent out a mass email to all of our registered users, and directed them to a poll that had several different options for how we should handle this next batch. There were over 130 votes, and they were fairly even between the first two options. Option #1 was to have a waiting list that was based on an "Opt-In" button on the website. Option #2 was also a waiting list, but it was based on who registered on our website first/last. It ended up being very close, but the "Opt-In" won by a few votes. That doesn't mean we ignored the "registry" option. I felt that the "registry" option gave preferential treatment to certain users, and I didn't really want to go that way. If it had gotten more votes, I would have definitely considered it. However, I still feel that the "Opt-In" is the best way to go.

So, here's how this waiting list is going to work...

1) We will give you a link to a special page with the button you need to click
2) You will log into the website - preferably 1-2 hours beforehand
3) Once that date + time arrive, you'll click that button. You will need to refresh to see it - sorry ;-(
4) Once you've clicked the button, you will immediately see your place in the queue - it will be a number
5) That's it! You're now on the waiting list

The good news is, everyone will see the button, no matter what. You will have to refresh the page to see it, but you'll definitely see it. Before the date + time arrive, this button will be grayed out, so you'll know exactly where the button is, and not have to go searching for it, once we make it active.

After you've successfully been put on the waiting list, all you need to do is wait until your turn is up. This next batch will be 30 pedal sets, so the first 30 people on the list will get their sets first. The next batch will likely be larger, so #31 through XX(XX = a number to be determined) will get the next batch of pedals, and so on and so forth until everyone on the list has gotten their set.

We will be announcing a full set of instructions on how to complete the purchase once this new system is ready. The 1st 30 people will also likely get an email with those instructions.

At this time, we do not have a date + time estimate for you. We will keep you well informed, though. We will post the date + time on all of our social media networks, plus all of the forums we normally post in.

Keep in mind that this system has not been implemented yet. We're still working on it, and if we make any changes to it, we'll make sure to let you know. All registered users will get an email with a link to the page, and instructions on exactly what to do when the date + time arrive.


Price of the pedals

Ok, so this is the announcement that I've been talking about for the past few days. This hasn't been an easy decision to make, especially so soon after the first batch has been sold. We talked about this internally for weeks before we ever came to a solid decision, and we've only just made the final decision this past weekend (after the 1st batch shipped out).

We've decided to raise the price of the pedals by $40. Now, $40 is not that much. In fact, we talked about a $100 increase as recently as a few days ago. But, I didn't want to do that. I wanted to keep these pedals right around $400, and this price increase still keeps the overall price right around $400. I know there's shipping involved, but we can't do much about that.

I know this isn't exactly the best news. But, the game has changed. We need to be able to try and keep up with demand. Adding an extra $40 onto the cost of the pedals will allow us to increase batch sizes more frequently, which will allow us to get more pedals into the hands of more people, more quickly. That's our main goal.

We know this won't go over well for some of you, and I can certainly understand why. But, believe me, I'd sell them to you for $5 if I could. We just need to be able to stay in business to keep getting these things out to you guys. If we don't increase the price now, we'll continue to lose money.

I hope that you guys will understand why we made this decision.

Just to clarify: the prices for all of our other accessory products will remain the same. Also, we do not have any estimates for when the 2 pedal set will be available, but if and when it does become available again, it will also have an increase in price (to be determined).

Well guys, I think that's all I wanted to discuss today. Please go easy on me ;-)
 
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