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okay watched the video and very detailed. How much was the base plate that he also ordered as it isn't showing on the protosimtech web page?
okay watched the video and very detailed. How much was the base plate that he also ordered as it isn't showing on the protosimtech web page?
Hey guys,
I really wanted to put together a video for this, but each time I tried to put something together, I would get interrupted, or the video would come out terrible, or the lighting wasn't right... nothing was working. So, I decided that this was the best way to do it.
There's a few things I'd like to talk about today, and I've outlined them below:
1) what happened on June 1st, and what we're doing to fix things
2) The waiting list
3) The price of the pedals
Now, I know that the price of the pedals is probably the number 1 thing on your minds, and if you'd like to read about that, you can skip to the bottom and just read that portion. For those of you that would like to read all of it, I'll talk about them in order.
What happened on June 1st??
So, June 1st did not go as planned. I think it's pretty clear that we were caught way off guard, and things could have been handled a little differently. Some users were reporting that there was no shipping options, and others posted that they couldn't complete the transaction through PayPal. The good news is that we've identified the cause of these issues, and they've been corrected. The shipping error was a small mistake on our part, and we've made improvements to the site to prevent that from happening again. The PayPal thing was an oversight, and we've corrected that as well. The bottom line is, we screwed up. We made a statement initially that said that we would do our best to make it up to you guys, and I think the waiting list is a good way to do that.
The Waiting List
We recently sent out a mass email to all of our registered users, and directed them to a poll that had several different options for how we should handle this next batch. There were over 130 votes, and they were fairly even between the first two options. Option #1 was to have a waiting list that was based on an "Opt-In" button on the website. Option #2 was also a waiting list, but it was based on who registered on our website first/last. It ended up being very close, but the "Opt-In" won by a few votes. That doesn't mean we ignored the "registry" option. I felt that the "registry" option gave preferential treatment to certain users, and I didn't really want to go that way. If it had gotten more votes, I would have definitely considered it. However, I still feel that the "Opt-In" is the best way to go.
So, here's how this waiting list is going to work...
1) We will give you a link to a special page with the button you need to click
2) You will log into the website - preferably 1-2 hours beforehand
3) Once that date + time arrive, you'll click that button. You will need to refresh to see it - sorry ;-(
4) Once you've clicked the button, you will immediately see your place in the queue - it will be a number
5) That's it! You're now on the waiting list
The good news is, everyone will see the button, no matter what. You will have to refresh the page to see it, but you'll definitely see it. Before the date + time arrive, this button will be grayed out, so you'll know exactly where the button is, and not have to go searching for it, once we make it active.
After you've successfully been put on the waiting list, all you need to do is wait until your turn is up. This next batch will be 30 pedal sets, so the first 30 people on the list will get their sets first. The next batch will likely be larger, so #31 through XX(XX = a number to be determined) will get the next batch of pedals, and so on and so forth until everyone on the list has gotten their set.
We will be announcing a full set of instructions on how to complete the purchase once this new system is ready. The 1st 30 people will also likely get an email with those instructions.
At this time, we do not have a date + time estimate for you. We will keep you well informed, though. We will post the date + time on all of our social media networks, plus all of the forums we normally post in.
Keep in mind that this system has not been implemented yet. We're still working on it, and if we make any changes to it, we'll make sure to let you know. All registered users will get an email with a link to the page, and instructions on exactly what to do when the date + time arrive.
Price of the pedals
Ok, so this is the announcement that I've been talking about for the past few days. This hasn't been an easy decision to make, especially so soon after the first batch has been sold. We talked about this internally for weeks before we ever came to a solid decision, and we've only just made the final decision this past weekend (after the 1st batch shipped out).
We've decided to raise the price of the pedals by $40. Now, $40 is not that much. In fact, we talked about a $100 increase as recently as a few days ago. But, I didn't want to do that. I wanted to keep these pedals right around $400, and this price increase still keeps the overall price right around $400. I know there's shipping involved, but we can't do much about that.
I know this isn't exactly the best news. But, the game has changed. We need to be able to try and keep up with demand. Adding an extra $40 onto the cost of the pedals will allow us to increase batch sizes more frequently, which will allow us to get more pedals into the hands of more people, more quickly. That's our main goal.
We know this won't go over well for some of you, and I can certainly understand why. But, believe me, I'd sell them to you for $5 if I could. We just need to be able to stay in business to keep getting these things out to you guys. If we don't increase the price now, we'll continue to lose money.
I hope that you guys will understand why we made this decision.
Just to clarify: the prices for all of our other accessory products will remain the same. Also, we do not have any estimates for when the 2 pedal set will be available, but if and when it does become available again, it will also have an increase in price (to be determined).
Well guys, I think that's all I wanted to discuss today. Please go easy on me ;-)
Hey guys,
I wanted to go ahead and give you a progress report on batch #2. We are a little bit further along than what this video represents, as this was taken a couple days ago. It's just a really short video that explains what we have finished so far. Enjoy!
How long is it?The waiting list is quite long lol I should have been on this sooner!
Just one question: since the beginning you announced the 2 pedal only option; so far this option was not been available. Will it be available somewhere in the future, or is it a dead issue?
Guess not still no response..shame was wondering about that as wellI'd asked this before but didn't' really receive the answer. Is there an adaptor available so that these pedals can be plugged into Thrustmaster or Fanatec wheels so it can work in consoles as well?
Sergio, that's a good question. We wanted to offer a 2 pedal set version from the beginning. The problem is with demand. The demand for the 3 pedal set outweighs the demand for the 2 pedal set. Therefore, we need to cater towards the majority of customers.
If and when we ever do offer a 2 pedal set, we'll certainly let you know. For now, it's just not something that we're interested in offering.
You probably didn't read my question properly. "Consoles"if the pedals work stand alone, why would you want to plug them into a wheel??
You probably didn't read my question properly. "Consoles"
I'd asked this before but didn't' really receive the answer. Is there an adaptor available so that these pedals can be plugged into Thrustmaster or Fanatec wheels so it can work in consoles as well?