Going to the SMS forum is useless. You only get things like "PC2 don't have any bugs!! All the bugs are made up!" And bans if you don't kiss SMS ass.
With luck Ian come insulting you also like in a post in PC1 time.
Witch tells a lot about SMS mentality.
And for me, he is the source of PC problems.
Bad leadership. When you think you're more than what you really are and you ignore your product have problems....
Forum is useless? Do you have any idea how hard the moderators work to help members out? As an example, I don't know if you've followed the GT3 tyres discussion lately but I was one of those actively trying to help out - OK, I was a little sarcastic at times, but when faced with the replies I was getting, it was increasingly difficult to bite my tongue. As was Sankyo, the head moderator, who has been in private discussions with at least one of the forum members experiencing problems. Rather than the forum "closing the shutters" and replying "no, you're wrong, everything is fine", some of us took it upon ourselves to test whether the complaints were valid. One idle aside note by myself might have inadvertently solved the problem for at least 2 of those having a problem with the GT3 tyres.
As for bans, people get banned from forums when they overstep the mark, it's the same on the pCARS forum as everywhere else. Everybody gets more than their fair share of warning so if you ignore those warnings, don't be surprised if you get slapped with a ban. I'm not a moderator on there, I'm just another WMD/WMD2 member, though I was a mod for about a month before I stepped down (I had far too much going on to deal with being a mod too). I've been on forums long enough to know what will and won't get you kicked out.
As for Ian and the rest of the staff, what you're probably encountering is a real human reacting to something they are incredibly proud of, something they have worked their socks off to create, something they are very precious of. It's a natural human reaction to be protective of that and bullish of what it achieves. In that regard he is no different to the likes of Stefano (though maybe without the public meltdowns) and other game developers. Personally, if I'd created a game that did as well as Project CARS, I'd be a bit smug about it too. As for "being blind to the problems", you couldn't be further from the truth (read some posts by Andy Garton, for example).
Do both pCARS1 and pCARS2 have problems? Of course they do. Their very complexity makes them more likely to display problems than some lesser games. Now, at the risk of demonstrating "whataboutism", it is no different in other sim-racing titles. I could rattle off many things that are wrong in Assetto Corsa, rFactor2, RRRE and iRacing, but that gets us nowhere. What nobody can deny, however, is that pCARS1 and pCARS2 HAVE been good for the sim-racing community at large. pCARS1, especially, brought sim-racing to a whole new audience and taught us not to accept "static weather", just because that's all the other sims were doing. pCARS1 also taught us that sim-racing doesn't have to be a dry, boring affair, that racing should be fun. Again, neither it nor its sequel are perfect but they are still my number 1 choice for racing because nothing else gives me that feeling of actually racing. No, not rFactor2, not AC and not iRacing. Sure, they have their own individual merits, but it is the sum of the parts in pCARS2 that keeps me playing it.