the wheel is working fine, only problem is the knocking on the shaft between the rim and the hub, hardware problem, not software. Sent them 3 videos throughout the emails back and forth. Just very disappointed in the way they are doing business, they never offered me a replacement wheel, just a refund and I'd have to pay for it to be sent back due to them believing that the hardware was not at fault. As for not giving upon Fanatec, if this is the quality and service they provide customers with, and repeat buy customers at that, well then I can't part with anymore money, especially nearly $800 for the new wheel and hub is this is their new business plan. Don't get me wrong, up to this point Fanatec was my answer to Sim equipment, and i was recommending them to a lot of people, well that ends now. So after all that, i have 2 options, Keep the wheel I have and just deal with the looseness or send it back for a refund, at a crazy shipping cost...
A Rock and a hard place...