So we might not get a patch.
- Thread starter Vaxxtx
- 164 comments
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- 2,114
- Porto-Portugal
- arvore
- FCP CAMPEÕES
Ian:
I've reported, repeatedly the freezing bug(the only game breaker for me really)to E-A.-I'm in the third e-mail to their costumer service without any reply.
There are plenty of reports of this bug in this and other forums.
Do You think it's worth it to keep insisting for them to fix this bug , or it will be just a waste of time?
On another subject:
Do You acknowledge the "magneto effect" on collisions with A.I. cars and in online racing?
Do You think it will be an issue to address in, a possible, forthcoming patch?
I've reported, repeatedly the freezing bug(the only game breaker for me really)to E-A.-I'm in the third e-mail to their costumer service without any reply.
There are plenty of reports of this bug in this and other forums.
Do You think it's worth it to keep insisting for them to fix this bug , or it will be just a waste of time?
On another subject:
Do You acknowledge the "magneto effect" on collisions with A.I. cars and in online racing?
Do You think it will be an issue to address in, a possible, forthcoming patch?
- 1,449
- San Antonio Tex
- Vaxxtx
- Vaxxtx
Somewhere the communication line isnt working. If EA support isnt passing on the info, what else can we do? I reported in my e-mail:
1. Input lag still present (much improved from pre-patch, but still)
2. Online collision detection still bad. VERY evident when playing in our Sunday Race League.
3. High Speed freezes. This kills the game because you cannot complete it.
I hope everyone will do the same, and send e-mails to EA.
If you can do whatever you can on your end, you will make a lot of people. Basically I think the same patch the PC got would help alot of issues, except the freeze.
- 2,114
- Porto-Portugal
- arvore
- FCP CAMPEÕES
I think the attitude that E.A. takes regarding the freezing issue will be decisive to keep their costumer base fans on the PS3 happy and willing to buy other future racing games from them, or not.
No matter how much one enjoys a game, what's the point in keep playing it if it freezes whenever You try to take a fast car to some of the most iconic tracks in the game?(Spa, Bathurst, Nordschleife,etc).
pgagoober
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- BadManTurismo
I must be missing something here. The input lag and freezing must have been EA-approved fixes for patch 1.02 since Ian claimed they were fixed. Since those fixes failed or were incomplete at best, surely EA's previous request to fix them still stands??
To retract said approval in the absence of a fix would seem entirely ridiculous. What are we missing Ian?
Also can you confirm that your earlier comments re the input lag are correct and that SMS see no possible further improvements?
Thanks.
To retract said approval in the absence of a fix would seem entirely ridiculous. What are we missing Ian?
Also can you confirm that your earlier comments re the input lag are correct and that SMS see no possible further improvements?
Thanks.
- 1,124
- TexasTyme214
This! I personally feel that online collisions are a bigger problem than the freezing. I don't run into much high speed freezing since the A Class cars >2000PI aren't fun to drive. However, a game that wants to be online focused should have a strong online experience. If Autolog wasn't in the game, at the game's current state, who would play it?
- 1,787
- RomKnight
@bmwisme http://customersupport.ea.com/
Login with your EA account (email/password) click on "contact us", select product (write shift), Platform PS3, Category is "technical support" - "crashing/freezin/Load failure"
I should see a live "chat button" but now I can't find it now... Maybe its a time zone problem and they're closed now
Login with your EA account (email/password) click on "contact us", select product (write shift), Platform PS3, Category is "technical support" - "crashing/freezin/Load failure"
I should see a live "chat button" but now I can't find it now... Maybe its a time zone problem and they're closed now
Last edited:
This is very important!
Ian is saying basically that he was aware of freezing and lag as they apparently fixed it in patch 2, yet now he says they were never even told by EA there was a problem to fix??!
So either he blagged about the freezing being fixed at all first time round....or he's blagging now about not knowing about freezing....
hmmm
i will just add i play on XBOX and never had a freeze, i love this game and fully beleive its exceptional racing game, but the one thing that can annoy me still is the fact i can loose FFB and have to diconnect my wheel every race.....thats a real shame cause when FFB works its total utter joy!
pgagoober
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- BadManTurismo
The cynic in me is beginning to pay close attention to the inconsistencies and selective nature of Ian's responses here.
Ian, please keep my cynical side at bay by demonstrating you are here to do more than drum up anti-EA sentiment. I'm trying very hard to ignore the fact that fostering such a sentiment in the console community would dovetail very nicely with your efforts to start a community funded game development project.
But that would just be ridiculous. Bad cynic - down boy!!
Ian, please keep my cynical side at bay by demonstrating you are here to do more than drum up anti-EA sentiment. I'm trying very hard to ignore the fact that fostering such a sentiment in the console community would dovetail very nicely with your efforts to start a community funded game development project.
But that would just be ridiculous. Bad cynic - down boy!!
- 219
I think some of you are misinterpreting what Ian is saying. He's saying (I believe) that while SMS are aware of the issues, and that they have been passed to EA by the community, they cannot put anything into a patch that EA has not dictated to them even if they'd like to. I.e. the max details/harder AI/MLAA features was removed because it wasn't in EA's list and they'd have to test further.
I don't know why EA has control of what goes into the patch. It should really be left to SMS to fix what they see as issues from the community and what is passed from EA, then EA just does the testing and signs it off.
I don't know why EA has control of what goes into the patch. It should really be left to SMS to fix what they see as issues from the community and what is passed from EA, then EA just does the testing and signs it off.
pgagoober
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- BadManTurismo
^ I think we get what he is saying. It's what he is not saying that is raising questions.
eg. Why does SMS no longer have EA's approval for fixes that were attempted but failed in patch 1.02? Why was Ian in a position to openly discuss their supposed progress on fixing the lag and freezing in patch 1.02 yet he would now have us believe that he cannot engage in such discussion due to an NDA. Why does this NDA clearly not extend to the PC community as evidenced by SMS's involvement over on nogrip? Why does he try to brush off our frustration by claiming he has told us all many times before that they are bound by NDA and so cannot comment? I have read every single post Ian has made on this forum and he had never before offered an NDA as an excuse for not engaging.
Dang - that cynic is getting out of control
eg. Why does SMS no longer have EA's approval for fixes that were attempted but failed in patch 1.02? Why was Ian in a position to openly discuss their supposed progress on fixing the lag and freezing in patch 1.02 yet he would now have us believe that he cannot engage in such discussion due to an NDA. Why does this NDA clearly not extend to the PC community as evidenced by SMS's involvement over on nogrip? Why does he try to brush off our frustration by claiming he has told us all many times before that they are bound by NDA and so cannot comment? I have read every single post Ian has made on this forum and he had never before offered an NDA as an excuse for not engaging.
Dang - that cynic is getting out of control
- 268
- Germantown, WI USA
- bmw2sq
Yes, we do appreciate your comments and feedback Ian. I was unaware that SMS was monitoring GT Planet from what I have seen over the past few months - well aware of SMS's participation at NoGrip. There has been some confusion but that could have been prevented with communication.
Thank you
Thank you
Ian, please keep my cynical side at bay by demonstrating you are here to do more than drum up anti-EA sentiment. I'm trying very hard to ignore the fact that fostering such a sentiment in the console community would dovetail very nicely with your efforts to start a community funded game development project.
But that would just be ridiculous. Bad cynic - down boy!!
I think we are truly through the looking glass if we're at a point where EA needs any extra help with their reputation for burning developers and pissing off customers.
Like, take this Origin DLC promo thing - think of the kinds of odds involved for them to take a free kick at Steam and end up kicking their own bollocks off, by making the Steam version of the DLC easier to get, with less problems, AND with the extra features EA demanded to be removed for their own customers. That's a mix of incompetent and evil you don't come across every day.
- 2,393
- FLX81
Well german customer service told me that they can do nothing for me. They just recommended I post my issues in the official game forum. Because there the devs would read what we write...
They dont know about patch schedule or technical issues, they are just there for problems with my account they told me.
Sooo hey Ian, do you want me to write about the freezing issues there too or is it ok since we already told you here?
They dont know about patch schedule or technical issues, they are just there for problems with my account they told me.
Sooo hey Ian, do you want me to write about the freezing issues there too or is it ok since we already told you here?
pgagoober
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boxox
You're right of course. EA has certainly earned their reputation and I'm really not trying to defend them. If they were present here I would ask them some similarly pointed questions as they also have a lot to answer for.
At least Ian has shown up here which gives us an opportunity to ask these questions. As to whether or not he deserves credit for being here all depends on his motives (and of course whether not not he actually answers the questions put to him). As this moment it appears to me that his interest is solely self-serving. I genuinely hope I'm wrong.
Ian Bell
Premium
- 729
- Ireland
PS, I don't care a toss if you buy our future work or not, i don't need to be here. What we will do is make the best racing sim as the customers want it to be and it will sell on its own merits. If you think that I'm here to drum up sales then you're mistaken. There are many other places I could spend my time with a vastly larger audience. I'm here because I like this forum and respect the members and moderation. Nothing more.
- 268
- Germantown, WI USA
- bmw2sq
Ian, where is the "...vastly larger audience."? I am serious as I would don't know of another active forum for S2U (console) and I may like to participate.
Also, maybe you cannot speak for SMS but do you/SMS feel responsible and/or obligated to fix some of these problems(to keep a focus lets just say the freezing issue)? Or, do you say too-sad-too-bad and move on because EA (if so) is not wanting to address the problem.
Example, I work in the IT field and a customer of mine was having an issue with a software installation I did for them. But, it was determined that the problem was related to a bug in the software, not my installation and configuration. To appease the customer, I offered to reinstall "at no charge" following an installation procedure that works around the bug. I call that customer service and good business. My $.02
- 2,393
- FLX81
I would like to add: IF EA came to SMS and told you to fix the PS3 freezes, would you guys happen to know where the freezes are coming from and be ready to deliver a solution? Or would you have to search for that reason a long time and have to modify the code extensively? Just... hypothetically speaking!
Edit @ bmw: I think he means nogrip. The community based game has its main audience there so if he would just do this as PR for it, he would waste his time here.
Edit @ bmw: I think he means nogrip. The community based game has its main audience there so if he would just do this as PR for it, he would waste his time here.
- 492
- Sweden
- ell470
pgagoober
A dev shows up to shed some light on the situation & to recieve direct feedback from the community, and you're being rude to him!?
Bad manners dude, doesn't matter how frustrated you are, that's not ok!
Keep up the good work Ian, and I hope we'll get rid of the freezing issues
edit: forgot to quote...
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