Treated myself to a Philly Cheese Stack at lunchtime - albeit at 2pm, as I was away giving a talk at Cancer Research UK Scotland Institute this morning, and I only had a brief time to pick something up on my way home before a busy afternoon.
These were launched a few months back and I was very pleasantly surprised - they are the best burger that McDonald's have done IMO, and so I was quite delighted to see them come back.
Unfortunately, however, it wasn't too great this time... so much so, in fact, that I've requested a full refund.
My local McDs is only a 5-6 minute walk from my apartment, just short enough for the food to stay enjoyably hot, but too far to be bothered to go back if there's a problem. I couldn't go back anyway as I was too busy this afternoon with various deadlines.
I was immediately suspicious as the bottom corner of the box was wet and freezing cold, as if ice had been dropped on it. It turned out it was their 'fried' onions - yes, they are fried alright... but then apparently they must freeze and store them, before heating them up again for your burger. Except they clearly didn't do that this time. Despite being nicely charred, they were soggy and ice cold - as was the bun adjacent to the onions.
I ended up eating the actual burgers, and most of the bun was OK - but it was still pretty horrible to bite into a freezing cold, wet mass of mushy burger bun and thawing onions. What's worse is that, yet again (as happens about 2/3rds of the time when I order), I got no receipt; however there is obviously a bank trace of my order.
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Annnnd, they're asking me for my receipt now