Had a not-so-pleasant experience at Daboxtoys today, and thought I should give some advices (or a rant, depending on your perspective) on buying stuff from them in person:
Today I went to their store to see if I could exchange my recently-bought 365 GTB4, which had a missing part, for something else, and to buy more Kyoshos. I went to the cashier and told them that I noticed a missing part on the body of the car, which I couldn't possibly have seen before buying it, considering that specific part of the body was covered by the bag of parts in the blister (all 1/64 Kyosho Ferraris come unassembled, as most of you know), and asked if I could exchange it for something else. I didn't do anything to the car and the bag of parts, apart from taking the car out of the blister for inspection and putting it back in, and I presented the receipt before them. They said that it was impossible, considering that they weren't responsible for that damage (which already sounds a bit odd - shouldn't they have had a closer and more careful look at the body when they took the blister out of the box?), and they said that I should ask the cashier to tear apart the adhesive tape that holds the blister and the box together, and allow me to take the car out of the blister and look at it more carefully the next time. 'Okay fine, you can say that it's my fault,' I thought to myself.
Then I continued to shop around the store, and decided to buy two 1/64 Kyosho Ferraris. Now this time, before I paid at the cashier, I asked if I can take one of the cars out of the blister for inspection. The person said okay, and tore apart the adhesive tape. After I took the car out of the blister, the cashier said that 'You took the car out of the blister, I'm afraid you must pay when the car is in such a state.' This means that I must pay for the car even after I've only took the car out of the blister, and they allow no further inspection beyond peeking into the blister, even if it's a damaged model! I found this to be a problem, which I will reflect through the Facebook rating (after all, what can I do?), and I advise you not to buy any unassembled models from them, just in case it is damaged, and they won't accept returns.
So here I am, asking you: should I keep the model with the missing part, or sell it on eBay or some other channels? After all, I already have 3 1/64 Ferrari 365 GTB4s, and I don't think I need the damaged one.
Edit: Also, I didn't buy the Kyosho Beads Mazda 787B, because I told myself that if I couldn't get the Ferrari exchanged, then I wouldn't get it, just in case you are interested.