Mr Latte
Premium
- 5,064
- N Ireland
Mr latte, I can understand your anger but please note that this wheel is clearly not announced to be 100% compatible with the console. It is a PC wheel! If you like full compatibility please go for the Turbo S.
I also do not understand what the problem is to include the silver paddles additionally and free of charge. Some customers will prefer it and you get some choice.
The plug was killed in a last minute decision as it did not stand the power we need for the wheel. At that time we did not want to change the manuals again and delay the shipment. We did not expect that people actually think that the button is defective because the wheel should work fine. Of course we will now change the instructions.
We decided to make a video manual for the CSP as it is much easier to explain than making a paper manual and it will not take you that much time to read it. Of course we still need to get our support site fixed.
1. Im not expecting the wheel to work on all PS3 games. You have posted on these forums for a long time and i think its peoples belief here that GT5P was expected to work. Why hasnt it been confirmed before hand, your website doesnt even list a single game that has been tested on PS3 but just it works on some games.
2.The paddles, clearly i was told innacurate information which i relayed here, all you had to do was state both black and silver are in the box. Very easy to recitfy that on here as the discussion was happening. Im not annoyed about receiving the silver, im annoyed that yet again the community or customers just cant be given the facts, simple...
3.YOUR TELLING ME LAST MINUTE THE PLUG IS CANCELLED, sorry but that sucks, and why wasnt this explained to those that pre-ordered a product expecting to be able to use the G25 and X360 pedals on their GT3RS wheel as advertised!
This was still stated as shipped with adapter cable upto this week on your website (note ive said earlier the site has now been changed)
4.Please explain the ERRORS then in the "Quick Guide" for NO.2 and NO.4 You guys cant even get the instructions right even with a several month delay. Very unprofessional and its a joke, really is bad on your part that you take peoples money on pre order and although the products performance id agree is to a high standard the service and management is in complete tatters which is quite evident here.
Sorry but ive a right to be annoyed, i dont have what i was advertised as i cant use G25 pedals or X360 pedals and like several others my product is faulty anyways.
Please, if you think i was angry before im 2x that now by finding out youve mislead me and the community on this product to now spring it on us that those pedals cant now be used... What the heck is the community website for that it couldnt of been announced their, yet you have to announce to the world here on a public forum and as im the only one to bring this up thus far. Also the community website is weak, it goes weeks without people enquiries being answered, so please enlighten me when your going to get your act together as a quality manufacturer with a quality service.
As for GT5P or GT5 working on PS3 with this wheel you can inform people about that, surely Fanatec tested this or could have a guide, err no that be too sensible. You could at least try to help those here...
Last edited: