I am a doctor who has just moved from England to Scotland, and have had the most awful couple of days trying to get simple abx for a simple problem. The way I have been treated as a patient has been an absolute joke, so I thought I would post about it here to get some thoughts.
Day 1
On Tuesday I ring my local primary care to register and ask for a same day appointment to get some abx. They initially say sure thing, but then phone me back and say because my problem can be solved by a pharmacy, they will process my registration at normal speed (5 working days) and I should attend pharmacy instead for my medical issue.
During my very limited lunch break at work I attend two pharmacies, neither of which have prescribing pharmacists, who say no abx for me. Unfortunately I finish work late and can't check any more pharmacies.
Day 2
Show up to a pharmacy with a prescribing pharmacist, who say I haven’t lived in Scotland long enough to qualify for this service. Tell me to go back to my GP
Phone my GP who tell me to go back to the pharmacy.
Go back to pharmacy - no luck
Phone 111- They say the best pathway is via primary care or the pharmacy prescription service.
Day 3 - symptoms worsening
Check into the SDEC in my own hospital seeing as I’m at work anyway, after checking with the nurse in charge if this is allowed, she says yes and adds me to the list to be seen.
After waiting two hours I get an angry phone call from an ANP who has the following points to make (before I have had any triage, history taken, physical examination etc).
1- I can’t treat my employer like a walk in antibiotic dispenser 2- plenty of sick people attend the walk in centre so I can’t just take up queue space wanting antibiotics 3- this is what primary care is for. 4- they are taking me off the list to be seen.
I explain very nicely that I have tried all other avenues and I am not able to get an appointment to see anyone, and all I need is a simple appointment and some treatment. I also ask him if he even knows what my presenting complaint is, and whether it’s routine practice to take someone off the list without triaging or assessing them in any way. He insists that he would do the same to any member of the public who walks in off the street asking for abx.
Eventually that evening I went through 111 again, who this time sorted me a GP appointment (at the same hospital I work at…) for 2300 that evening, and luckily I now have antibiotics.
I have been reflecting on it and I am still outraged about this whole situation. I’ve seen my fair share of patients coming to ED with minor primary care style issues and have always felt a bit exasperated, but honestly no wonder why. I was this close to just prescribing myself some meds and risking the GMC.