I just receive this email ( Below ) from the USA Webshop....has this problem happen to any of the tester and is this a major concern.....Its nice to see the support team is on top of this
Dear customer,
You have ordered a Formula rim for the ClubSport base. Despite the intensive quality control we discovered that a small part of the first batch of wheel rims shows a potential technical problem. On a few samples of rims which were tested during the community tests, it occurred that the spring of the shifter paddles can break after intensive use. The BMW rim is using a different spring and no issues occurred on this rim.
We wanted to pro-actively inform you about this potential issue so you can make your own decisions how to deal with it.
We can offer you the following options:
1. We deliver your rim immediately and in case you have an issue with the shifter paddle spring, we will send you two complete shifter paddle units so you can replace it by yourself. This will take about 10 to 20 minutes and we will show you how to do it.
2. We deliver your rim immediately and in case you have an issue with the shifter paddle spring, you can send us your wheel rim for repair.
3. We are now producing shifter paddles with a more reliable spring. You can wait until we can send you such a wheel rim which will take 6 to 10 weeks.
4. You can cancel or change your order
If we do not get any response from you by Friday 13.7.2012, 12.00 pm then we assume that you will choose either option 1 or 2. And we will immediately dispatch your order. In case you want to go for option 3. Or 4. , please reply to this e-mail.
Best regards,
Your Fanatec team
www.fanatec.com
