Fanatec Warranty Revised

[novadave]

what racing do the engines, brakes, and components last more than one race?

Again not being a dick. I'm just finding it hilarious that people think it was anything other than a financial decision, which the person above me has pointed out. Its money plain and simple, is Fanatec short of money? maybe.

And I'll disagree. While some complaints are valid, a lot are fanboy rhetoric. There are both.

How long is the warranty on the G27 and T500. Maybe people should point that out to Fanatec and say if you don't match this we'll not buy your product.

that would be almost any kind of racing - in most forms of racing engines are required to be built to last an entire season with only routine maintenance.
at $100.000 a unit you would not want to replace one at the end of every race.

the warranty as you well know is one year in north america but will you need to use it - probably not and when it comes to Fanatec the warranty is probably half the value of the product because without you are blowing smoke after six months.

 

[mrbasher]

It would seem that suddenly any North American products purchased from Fanatec pre-2013 will have suddenly gone up in value... That is, as long as the warranty transfers. Does it? Does anyone know for sure? I can't find any concrete info on that... Only forum postings here and there that hint to it actually transferring...

Inquiring minds want to know.

 

[Motorcycle54]

The first day my GT2 arrived it also stopped turning on with the power button. Then it worked a couple of days later. Now it wont turn on again at all. Warranty-Schwarranty.
I dont want to get to know the intimate innards of Fanatecs customer service protocols, and I shouldnt have to. What I wanted was an Elite, and *today* I got an email saying they were back in stock and I could now order one. Sorry Fanatec, I got a t500 instead.

 

[LeMansAid]

Have been lurking like a silent, pervy old man around here for too long. Time to spew forth some of my own verbose debris.

As unfair as it will seem to some, the warranty revision is in my view actually some what of an equalizer. It has always bemused me to see that our European cousins have been paying notably more than those in the US. Admittedly I have not crunched the numbers and specifics, but it would seem to me that a csw + premium service pack for the US may be equivalent to a csw with 2yr warranty for Europe. Both in terms of price and protection.

Also, please bear in mind that in Australia we now receive neither price nor warranty benefits, so please don't complain too hard.

I think it would have made better business sense to present the changes as such an equalization, and have executed them concurrently (and in full view).

 

[Ripster]

Like most consumer items the Logitech G27 has a 1 year limited warranty.

 

[Motorcycle54]

If Thomas brainstorm was to cut the Fanatec warranty period for NA in half, then maybe he needs to dig even deeper still. Perhaps he can frame the customer service experience as being an exclusive rite-of-passage, or even attach a catchy name to it like 'Club Med' did for people wanting a vacation on the beach. Or maybe assign a batch of new owners their own select customer service rep, as in, "you'll all be dealing exclusively with Hans, in Customer Group Charlie Alpha 6". Perhaps he can groom and lure future employees with the announcement of the Fanatec Repair Academy, where people can apprentice to become a certified Fanatec Repair-Master in their own right. Surely there must be more ways to appeal to the selective and astute consumer than to merely cut the warranty period in half, thats all I'm saying.

 

[HoiHman]

This all just reminds me how GOOD the CSW black friday deal was LOL

699 the for CSW with both rims, 2 years warranty and the premium service pack.

Knowing that i was planning to buy a CSW in january, but took the black friday deal instead.

 

[kikie]

It would seem that suddenly any North American products purchased from Fanatec pre-2013 will have suddenly gone up in value... That is, as long as the warranty transfers. Does it? Does anyone know for sure? I can't find any concrete info on that... Only forum postings here and there that hint to it actually transferring...

Inquiring minds want to know.

Do you mean if you would buy a second hand Fanatec wheel, you have the same (left over) warranty as the previous owner? I can say for 99% that this is not the case.
Two years ago, I wanted to buy a second hand Fanatec GT3RS wheel, still under warranty. I contacted Fanatec (or was it Thomas) and Fanatec (or was it Thomas ) said that there is no warranty on second hand bought wheels.

 

[Raitziger]

Do you mean if you would buy a second hand Fanatec wheel, you have the same (left over) warranty as the previous owner? I can say for 99% that this is not the case.
Two years ago, I wanted to buy a second hand Fanatec GT3RS wheel, still under warranty. I contacted Fanatec (or was it Thomas) and Fanatec (or was it Thomas ) said that there is no warranty on second hand bought wheels.

Well I can tell you that warranty should be valid. If you have the receipt that is enough. Warranty just does not disappear when you gift a wheel or sell it. Well again maybe this is different in US.

 

[FanaFactz]

Riiiiiiight. :|

Truth hurts. Like I said I don't like it and the way it was done sucked. But its no different than any other company selling high end electronics.

"This is the end of Fanatec"

"Thats it, I'm not recommending your products ever again"

Drama more?

Anthony,

where does this come from? Don't worry, we are doing well. Just because other companies have issues it does not mean that this applies to the whole industry.

And a defective rate of 3 to 5% does not kill us either. It is high but nothing dramatic. It's the people who are making the drama...

I think you yanks refer to this as "reading from the same script".
Me thinks the germans must have something similar for a paid voice.

 

[Carson79]

I just want to clarify something guys, if you bought the csw and both rims you get the service pack free? And that applies to people that bought their before the service pack was introduced yes?

 

[kikie]

Well I can tell you that warranty should be valid. If you have the receipt that is enough. Warranty just does not disappear when you gift a wheel or sell it. Well again maybe this is different in US.

Should be, yes, but apparently it isn't according the PM from Thomas himself or email I got from Fanatec's customers service.

I'm not in the US.

 

[Carson79]

Should be, yes, but apparently it isn't according the PM from Thomas himself or email I got from Fanatec's customers service.

I'm not in the US.

That sucks for US customers. How can they offer the service to European customers and no one else, when they sell their products to you, you should be entitled to the same amount and quality that other customers get.

Edit I did get an email notifying me of the service but wasn't sure if it came free or not

 

[kikie]

That sucks for US customers. How can they offer the service to European customers and no one else, when they sell their products to you, you should be entitled to the same amount and quality that other customers get.

Edit I did get an email notifying me of the service but wasn't sure if it came free or not

Like I said, I'm not in the US. I'm European.

 

[chromatic9]

EU by law is 2 years.

I had to send my wheel back even though I treated it with care and also had limited use. Luckily it failed just before the two years was up.

 

[Nastradamus87]

Hmmm. I must admit that this is disappointing. I have been considering a CSW, but the high cost has had me on the fence for months. I know there are some reliability issues, but the two year warranty releaved that worry so realiability wasn't at the forefront of my decision making factors.

Now, though, it's that much harder to make the plunge.