Hello ,
We do appreciate your speedy response. Your feedback and concerns about the freezing issue are greatly appreciated. We will forward the information to our future development team for investigation. In the meantime try some basic console troubleshooting steps to ensure your game data and patch are functioning correctly.
Disable Media Server:
First go to the XMB then go to the system settings tab and then all the way down to network settings.
Then go to media server connection and disable it.
To Delete Game Data:
Then navigate to the game settings tab on the XMB menu.
Locate game data utility folder and delete the game data for the above mentioned product.
After that then power off the ps3 and wait about 3 minutes before powering it back on and reinstalling the game data.
To download the online pass you just need to go to the Playstation Network Tab>>>Account Management>>>Download List and then re download it there.
Should you require further assistance, you can update your ticket, add more information, screen shots, or other helpful documents, by logging into our support site at
http://support.ea.com and clicking on the My Questions link on the left-hand side of the page. Your reference number for this ticket is 110511-011505
Sincerely,