^ In Norway, yes, there's 2 years of warranty, unless otherwise was agreed upon at the sale, and furthermore up to 5 years if it's reasonable to assume that the product should work for more than that. We also have rules for the return of unwanted goods, which is far shorter, but that's quite different from the warrantry covering defective goods. The supplier/manufacturer have three attempts at repairing the product, then they have to give you the money back.
I've returned a number of defective software products in my time (none in Norway though, which should be easier due to good consumer protection). You just have to be steadfast and remind them of the law and the fact that software is also a product which should fulfill it's advertised/claimed function.
Unfortunately, consumers have a tendency to accept defective software products, due to the 'mystery' surrounding them, which is not exactly putting pressure on software companies to deliver working products. I'm guilty myself, e.g. in the case of S2U - but it's a dilemma; you may have to accept (glaring and incapacitating) defects in order to partake in the working/fun bits... I don't like the direction this has taken one bit though.
DJ
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