Shift 2 v1.02 Patch

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You might want to look at the credits (in 'extras'), scroll down to the bottom, and check out the ratio of QA people at SMS to EA.

Does the computer industry have the same distinction between QA and QC that manufacturing does though? QC are the people that detect and fix problems, QA are essentially paper pushers most of the time checking to make sure that regulations are conformed to.
 
Thing is, it's a bit difficult to define "quality" in a contractual manner. No bugs? Impossible, all games have some bugs. No major bugs? Then you have to define what a major bug is. I work Quality Control for adhesives, and even though there are solid parameters to measure regarding the quality there we STILL get issues about products that conform to standards but don't perform in the field.

Someone who actually works in the game development industry wowuld be able to be more specific maybe about how this stuff works. But I wouldn't be surprised if it was as simple as SMS being retained for patch/upgrade work for X number of months post-release. Anything beyond that, EA would have to pay more.

The reason it has to rely on EA, it that it's ultimately their game. They're the ones making money off it, not SMS. SMS has got their paychecks, from EA.

As far as I know, these companies are EA, but operate under their own name, right? Much as the Sony game companies (Guerilla being the Dutch one). It is not like SMS can decide to make their own game withou EA all of a sudden.
So, all the people at SMS are on the EA payroll and anything they do is authorized and payed by EA.
 
^ I got the impression that SMS is an independent developer commissioned to make the Shift games for EA. A little while ago there was talk about work drying up at SMS after S2U and that they might get into trouble (i.e. no paychecks from EA). The suggestion from Ian Bell of doing that community funded sim also indicates that they're independent. Oh yes, and according to Wikipedia they're independent. I can't seem to find a company/about -section on their own website though.

DJ
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Does the computer industry have the same distinction between QA and QC that manufacturing does though? QC are the people that detect and fix problems, QA are essentially paper pushers most of the time checking to make sure that regulations are conformed to.

I think it's just a catch all for just about everything in the software industry from hardware compatibility to bug hunting to testing/gameplay feedback. Certainly everywhere I've worked there's pretty much no distinction drawn. Though internally EA do have different names for the teams/processes.
 
Don't ignore what I wrote as well. I don't see why I should address your post when you can't even address mine, especially when I asked you first to show me where I am defending Shift 2. Not that I see a point in your rFactor example, since no one brought in rFactor in the first place and thus has nothing to do with this discussion. I replied to your initial post because you seemed biased towards GT5, even though people were experiencing similar freezing issues. And again, show me where I am defending Shift 2's bugs. Never did I say I don't want the problems people are experiencing fixed.

Until you can show me where I am defending Shift 2's problems and saying I don't want a patch for them instead of putting words into my mouth, I'm done here.

GT5 is not the only racing game to compare with, and it wasn't a real comparasation, I was just saying I have a working product and I would like to buy another one, a shame Shift 2, had all these frezees. I really can't see the problem, so why keep bitching about it like a 11years old? And why in the world rFactor does have nothing to do with this discussion? Is GT5 the only game we can eventually compare Shift with? LOL. Don't you know Shift come from the Gmotor 2.0 ISI engine which is the same of rFactor? :dunce: They are strictly related. And about your ignorant statement "you seemed biased towards GT5" I've higly critized Poliphony for their short comings, use the search button, read my signature as well, and now stop labeling people for YOUR misunderstanding. :rolleyes: Seriously.
 
GT5 is not the only racing game to compare with, and it wasn't a real comparasation, I was just saying I have a working product and I would like to buy another one, a shame Shift 2, had all these frezees. I really can't see the problem, so why keep bitching about it like a 11years old? And why in the world rFactor does have nothing to do with this discussion? Is GT5 the only game we can eventually compare Shift with? LOL. Don't you know Shift come from the Gmotor 2.0 ISI engine which is the same of rFactor? :dunce: They are strictly related. And about your ignorant statement "you seemed biased towards GT5" I've higly critized Poliphony for their short comings, use the search button, read my signature as well, and now stop labeling people for YOUR misunderstanding. :rolleyes: Seriously.

Fair enough. You aren't being biased towards GT5, and you're right, there was a misunderstanding. I didn't even really take a good look at your sig either to be honest.

But please take your own advice too. Like I said, I'm not excusing Shift 2's problems and you haven't shown me where, after asking you several times. So don't go labeling me either, and making me look like an EA fanboy or making it look like I'm defending them for not fixing problems yet. I have never cared about EA and I'm not starting now.

Really, I think it would be wise to end this here before it gets too personal, and a mod has to step in. So I'm done here.

Later! :)👍
 
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Ok I just got another reply for the EA customer service support about the freezing issues

EA Customer Service Support
Greetings,

I apologize for the inconvenience. We have not gotten any reports of this particular freezing issue. In order for it to be addressed, please post on the official EA Need for Speed forums: http://forum.needforspeed.com/eaforum/categories/show/57.page


Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).


Sincerely,

My reply

I think you read the official forum less than I do ... I myself alone have reported the issue 3 times in the bug report thread - 1 when I bought the game, 2 when I patched for the first time and 3 when I patched it the last time.


If you check this (official shift forum bug reports thread) http://forum.needforspeed.com/eaforum/posts/list/630/5526240.page#14425024 you will see that on this page alone (last page) 5 users reported the same freezing issues so I cant understand why you say it has not been reported... it is besides the imput lag (improved in the last patch) the most reported PS3 bug in your and other forums.



After this I dont know what to think of your customer service support anymore...



Thanks for your reply anyway



regards
 
For reals, that answer they gave you is a joke and borderline offensive. The second you start to drive a fast car on a 2 min+ track the game can freeze any second and they have to know that! It froze on me 7 times today alone! 2 x on the ring with the Bentley works, 2 times between menus of the F1 championship, 2 times at Donington with the F1 and 1 time at Bathurst... :crazy:

Once again, how the flying hell could this game even pass the quality control like that?!? 👎👎👎 :grumpy:
 
Hopefully there will be, it seems confirmed right? ,a patch version 1.03 and the freezing bug gets fixed by it, it's really the only "game breaker" problem, for me, in this game.All other little flaws-like the sound bug that I get like once a week and usually a restart fixes it, or the wrong way in the starting line bug, also rare, fortunately- I can live with.But that one is mandatory to be fixed!:grumpy:
 
Hopefully there will be, it seems confirmed right? ,a patch version 1.03 and the freezing bug gets fixed by it, it's really the only "game breaker" problem, for me, in this game.All other little flaws-like the sound bug that I get like once a week and usually a restart fixes it, or the wrong way in the starting line bug, also rare, fortunately- I can live with.But that one is mandatory to be fixed!:grumpy:

Theres a patch currently in QA and I just hope the EA costumer support service doesnt know about it because if it does than that means the freezing as not been adressed... and Im like you on this one... there are quite a few little bugs Id like to see sorted, though I can live with them... but the freezing really ruins it for me...
 
magicaldog
It's a complete mystery to me how a gamedeveloper can release such an unfinished game !

It's no mystery. They release unfinished games because consumers in general have no self control and require instant gratification. They would rather buy a broken game and cry about it than refuse to buy unfinished goods.

Don't blame the companies, blame the people who keep showing them it's ok to do. If nobody bought broken games, nobody would make them. Simple supply and demand.
 
It's what we get for having online connectivity. Remember the days where only PC games got patches (and even expansion packs, whoa!) and consoles got finished games, ah takes me back... :indiff:
 
All games are released unfinished. Deal with it.

Thanks, really refreshing. :rolleyes:


It's what we get for having online connectivity. Remember the days where only PC games got patches (and even expansion packs, whoa!) and consoles got finished games, ah takes me back... :indiff:

Those games did have bugs though, but they seem to have been tested a lot better.
I remember GTA SA, where sometimes your cars would disappear from your garage.
 
It's no mystery. They release unfinished games because consumers in general have no self control and require instant gratification. They would rather buy a broken game and cry about it than refuse to buy unfinished goods.

Don't blame the companies, blame the people who keep showing them it's ok to do. If nobody bought broken games, nobody would make them. Simple supply and demand.

It's impossible to check if a game is OK before you buy it !

You expect things to work when you by stuff.

It's the developers responsibility to make sure it works as it should.

Only they have the possibility to test !

In the long run the developers will suffer if they keep putting out unfinished products.

It's idiots like Spoil-t that keep the developers putting out unfinished games.

I have bought my last NFS game for sure !
 
Some interesting points raised here...

* More bugs in released software today?
I think the key problem here is complexity, software is much more complex these days, and this leads to more issues... team sizes and release cycles have not (and cannot) grow to match. Expectation from users has also grown too.
(simply put, 1 binary option = 2 permutations, 2 = 4 , 8 = 256 ... now think of how many variables there are in a sim, how many hardware options etc)

I think the ease of patching MAY sub consciously mean release is not as much D Day as it used to be, but teams still try to release without known issues.

Publishers, these are investors, and demand certain time frames for ROI, this is perfectly reasonable - but software development is notoriously for missing deadlines.

* ongoing support responsibility
This ones tricky as I don't develop retail products... Though I have developed for bespoke 3rd party software.
There has to be a contractual limitation to this, for it to be commercial.

I'm sure it will probably be time and perhaps # patches limited, where EA choose what goes in each - the idea being, they pick the highest priority that are hurting reputation/sales.

Also SMS will want to continue to develop their framework/engine, so won't mind patching this UNTIL it becomes incompatible. All software projects at some point find it difficult to maintain old version as new version has moved on... and of course for retail they need you to buy new version.


So really it is EA you need to pressure, as they control the purse strings.
Unfortunately, the way game sales seem to be, they have little incentive to push a game after initial release unless they are protecting a 'series' , which I think is why you see more patches for the likes of gt5/forza.

Perhaps the iRacing model would be better, gives more incentive for continual improvement ?
 
...
So really it is EA you need to pressure, as they control the purse strings.
...

I asked EA support (norway) if the freezing problem on PS3 will be fixed, and if there is another patch coming. Their answer: "I don't know".

So I don't think there's any way we can put pressure on them.

We just have to accept that the game will not be fixed, and I will return my copy to the store and demand a full refund.
 
bredita
We just have to accept that the game will not be fixed, and I will return my copy to the store and demand a full refund.

let us know how you get on with that mate.
 
I asked EA support (norway) if the freezing problem on PS3 will be fixed, and if there is another patch coming. Their answer: "I don't know".

So I don't think there's any way we can put pressure on them.

We just have to accept that the game will not be fixed, and I will return my copy to the store and demand a full refund.

You did the right thing, if everyone that is complaining about the freezing in forums started to send emails to EA there would be a fix for it Im sure...
 
i have a question, a friend has just bought the game and when it started he downloaded only 1 patch named 1.02, the 1.01 was in that 1.02 or it has a problem?
thanks
 
paulpg87
i have a question, a friend has just bought the game and when it started he downloaded only 1 patch named 1.02, the 1.01 was in that 1.02 or it has a problem?
thanks

Correct paul, patch 1.02 is the latest and everything which was in patch 1.01 is included in patch 1.02. Nothing to worry about.
 
He can talk with Consumers Assocations, even in my country there's a law that force companies to refund when the product is not working as it should.

And You get to return products after using them for 2 months?
Here You've to return it in the first 15 days after the purchase to get a full refund.
 
^ In Norway, yes, there's 2 years of warranty, unless otherwise was agreed upon at the sale, and furthermore up to 5 years if it's reasonable to assume that the product should work for more than that. We also have rules for the return of unwanted goods, which is far shorter, but that's quite different from the warrantry covering defective goods. The supplier/manufacturer have three attempts at repairing the product, then they have to give you the money back.

I've returned a number of defective software products in my time (none in Norway though, which should be easier due to good consumer protection). You just have to be steadfast and remind them of the law and the fact that software is also a product which should fulfill it's advertised/claimed function.

Unfortunately, consumers have a tendency to accept defective software products, due to the 'mystery' surrounding them, which is not exactly putting pressure on software companies to deliver working products. I'm guilty myself, e.g. in the case of S2U - but it's a dilemma; you may have to accept (glaring and incapacitating) defects in order to partake in the working/fun bits... I don't like the direction this has taken one bit though.

DJ
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I learned one thing from this game !

NEVER EVER BUY A ELECTRONIC ARTS GAME ! 👎👎👎

Not me... I am getting more racing enjoyment from this game than any other I can remember. Yes, there are problem areas that should be fixed (probably won't) but for the most part a great racing game. The good out weigh the bad - in my opinion.
I agree that EA may continue to release unfinished or buggy software if the titles still sell well but I cannot say I would never from them again.
 
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