- 7,689
- Michigan
- Rallywgn81
routed? Pretty sure you are in, mine still says pending. Hoping to see something that says its been shipped and not cancelled.
T500RS Racing Wheel for PS3 $150 Microcenter (Still hope?)
- Thread starter phillgt2002
- 304 comments
- 23,811 views
- 470
- Paradise
- Ship_Monster
I guess it pays to watch threads closely. I was not... But I'm happy if everyone is happy, Enjoy it boys. 👍
- 11,343
- Chicago, iLL
- GTP_Nismo
Local Pick up at 2 different locations. They were ready within 20 minutes. When picking up the 2nd one, the manager asked if I wanted the last one as well cause she was tired of carrying them all night and it was ~15 minutes before closing, so I jumped on it.
- 2,248
- Las Vegas
- Devintheninja504
- 942
- NC
- MCNAGTROC
yeah I used my CC and not my debit for that reason but there is still a hold for like $310 on there for my two tries. they are just gonna tell you its up to your bank or something like that as thats what they say on the website.I would expect it to come off in 48 hrs hopefully
It sucks as I had wanted this wheel forever to complete a set up for GT6 I was putting together and really proud of... and I know it will never be that cheap again.
- 549
- Florida
- GTP_Daverytimes
- Don't Need One
Tell me what they say when you call them, i used my debit card and i will like to know when they will return my money so i can buy a good Router (My throat hurts so i cant speak with them over the phone)
- 55
- USA
- WINNERS_CIRCLE24
got cancelled too
- 1
- Lincolnshire
- minimax48
- 656
- Mpls MN
- LRLR_BA_START
I called this morning (25min on hold for cust service rep) to say "I placed an order last night and I wanted to see if I could change it to instore pick up"
knew that was unlikely - but wanted to see what they'd say about the order...
REP: Item sold out - not available for instore pick up.... actually item not available anymore...
ME: Will you carry this item it in the future
REP: yes...
ME: great, I guess I'll just have to wait - what is your backorder process and when might I expect the item as its a Christmas gift...
REP: it's likely the order will just get canceled when it gets down to the warehouse because its unavailable
ME: I dont understand - the order will get canceld??? I understand - you said that you dont have any more at this time
but you sold it to me yesterday online - your website said I could have it (3).
I bought it
you dont have any
when am I getting what I bought...
REP: went on about policy and no back orders and etc...
ME: i figured its a lost cause at this point - so decided to lean on him a bit.... I pushed back a little with - why would you sell something you don't have? It's 2013 - I've never heard of a company not honoring an item they ACTUALLY SOLD. I have a confirmation number and a preauth charge on my credit card.... Who do I need to talk to about this - I need to complain about Microcenters policy on selling items that they dont carry...
long story short - gave me corp hq #
I called Microcenters Corp Complaint Department - chatted with a gal - retold the story and said - its completely not acceptable for a company to sell an item online and then not offer a backorder if its their mistake that they ran out but still let me buy it - it would be one thing if the item was not to be sold again by your company - but you sold me an item... I need to either
A. know when i'm getting the item(s) you sucessfully sold me
B. i need to know if its Microcenter's policy to sell items that they dont sell - because if that is the case I am going to notify the world online via twitter, forums, blogs, facebook, any other medium I cant think of that THEY MAY WANT TO THINK ABOUT ORDERING FROM MICROCENTER AS THEY WILL HAVE NO IDEA IF THEY ARE ACTUALLY BUYING AN ITEM OR IF THEY WILL GET AN EMAIL IN 2 DAYS SAYING THEY DIDNT ACTUALLY BUY AN ITEM - THEY JUST WASTED THEIR TIME....
Im a kill them with kindness guy - and very often know they way to get my way...
I'm doubtful this will get resolved good
but you never know
thats the latest on my - escalating things to see if we can get them to honor our orders
if something comes of it - I'll reply back and let people know what i came up with and maybe they can get their orders honored too!!
knew that was unlikely - but wanted to see what they'd say about the order...
REP: Item sold out - not available for instore pick up.... actually item not available anymore...
ME: Will you carry this item it in the future
REP: yes...
ME: great, I guess I'll just have to wait - what is your backorder process and when might I expect the item as its a Christmas gift...
REP: it's likely the order will just get canceled when it gets down to the warehouse because its unavailable
ME: I dont understand - the order will get canceld??? I understand - you said that you dont have any more at this time
but you sold it to me yesterday online - your website said I could have it (3).
I bought it
you dont have any
when am I getting what I bought...
REP: went on about policy and no back orders and etc...
ME: i figured its a lost cause at this point - so decided to lean on him a bit.... I pushed back a little with - why would you sell something you don't have? It's 2013 - I've never heard of a company not honoring an item they ACTUALLY SOLD. I have a confirmation number and a preauth charge on my credit card.... Who do I need to talk to about this - I need to complain about Microcenters policy on selling items that they dont carry...
long story short - gave me corp hq #
I called Microcenters Corp Complaint Department - chatted with a gal - retold the story and said - its completely not acceptable for a company to sell an item online and then not offer a backorder if its their mistake that they ran out but still let me buy it - it would be one thing if the item was not to be sold again by your company - but you sold me an item... I need to either
A. know when i'm getting the item(s) you sucessfully sold me
B. i need to know if its Microcenter's policy to sell items that they dont sell - because if that is the case I am going to notify the world online via twitter, forums, blogs, facebook, any other medium I cant think of that THEY MAY WANT TO THINK ABOUT ORDERING FROM MICROCENTER AS THEY WILL HAVE NO IDEA IF THEY ARE ACTUALLY BUYING AN ITEM OR IF THEY WILL GET AN EMAIL IN 2 DAYS SAYING THEY DIDNT ACTUALLY BUY AN ITEM - THEY JUST WASTED THEIR TIME....
Im a kill them with kindness guy - and very often know they way to get my way...
I'm doubtful this will get resolved good
but you never know
thats the latest on my - escalating things to see if we can get them to honor our orders
if something comes of it - I'll reply back and let people know what i came up with and maybe they can get their orders honored too!!
- 2,620
- Lincoln, NE
- huskeR_32
- 671
- Eskimo Land
- NOS_Waster
- NOS Waster
- 11,343
- Chicago, iLL
- GTP_Nismo
I would be pretty upset with myself if that's how it actually worked. It doesn't.Just got cancellation emails for both of my orders this morning, had received confirmations for both last night.
I'm guessing that as more and more people went and claimed in-store pickup orders, they started cancelling orders that were going to be shipped. Thanks a lot @eSZee!
- 11,343
- Chicago, iLL
- GTP_Nismo
Manager told me they get order info within minutes of order being placed online and then pull items off the shelf to hold for that order. Shipping orders go through the central warehouses which then fulfill those orders.
So whether an order is placed for pick up or shipping, the items still get pulled off the shelf but that's only IF that item is available for shipping from that store which these wheels were NOT.
- 2,248
- Las Vegas
- Devintheninja504
i'm in the process of calling corporate as well
- 890
- United Kingdom
Four for the price of one!
I would have expected them to limit units per person/purchase at least a little!I went to the Micro Center in my area come to find out they had 40 and someone bought 15 in one pop. I wonder how many of these will pop up on EBay or Amazon? Not cool
to everyone that got more than one.
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My original shipped order hasn't been canceled yet, it's still Routed as the status. I got the confirmation for it early, about ~4 PM EST yesterday. I talked to a rep today to ask about the "Routed" status and he said:
"Hi, sorry for the wait. The order was processed and sent to the warehouse but they have not shipped it out yet. When they do, you'll get an email with the tracking numbers. That's what that means."
This makes me feel a little better... I have not heard of anyone getting an order canceled after it has been Routed yet. I did read the confirmation email carefully and it basically explains the "confirmation email" only confirms your order, and not that it has been processed (it says that). So a bunch of these later orders got canceled since they never got past Pending. My order was pending but not for very long maybe 10-15 minutes before it went Routed.
So I think the only thing left to do is wait until the 5th and hope there are no "unexpected delays during the fulfillment process".
"Hi, sorry for the wait. The order was processed and sent to the warehouse but they have not shipped it out yet. When they do, you'll get an email with the tracking numbers. That's what that means."
This makes me feel a little better... I have not heard of anyone getting an order canceled after it has been Routed yet. I did read the confirmation email carefully and it basically explains the "confirmation email" only confirms your order, and not that it has been processed (it says that). So a bunch of these later orders got canceled since they never got past Pending. My order was pending but not for very long maybe 10-15 minutes before it went Routed.
So I think the only thing left to do is wait until the 5th and hope there are no "unexpected delays during the fulfillment process".
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