WARRANTY INFORMATION
Worldwide, Guillemot Corporation S.A. (“Guillemot”
warrants to the consumer that this Thrustmaster product will be
free from material defects and manufacturing flaws for a period of two (2) years from the original date of purchase.
Should the product appear to be defective during the warranty period, immediately contact Technical Support, who will
indicate the procedure to follow. If the defect is confirmed, the product must be returned to its place of purchase (or any
other location indicated by Technical Support).
Within the context of this warranty, the consumer’s defective product will, at
Technical Support’s option, be either
repaired or replaced. Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for
indirect damages) is limited to the repair or replacement of the Thrustmaster product.
The consumer’s legal rights with
respect to legislation applicable to the sale of consumer goods are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result
of inappropriate or abusive use, negligence, an accident, normal wear, or any other cause not related to a material
defect or manufacturing flaw; (2) in the event of failure to comply with the instructions provided by Technical Support;
(3) to software not published by Guillemot, said software being subject to a specific warranty provided by its publisher.
Additional warranty provisions
In the United States of America and in Canada, this warranty is limited to the product’s internal mechanism and external
housing. Any applicable implied warranties, including warranties of merchantability and fitness for a particular purpose,
are hereby limited to two (2) years from the date of purchase and are subject to the conditions set forth in this limited
warranty. In no event shall Guillemot Corporation S.A. or its affiliates be liable for consequential or incidental damage
resulting from the breach of any express or implied warranties. Some States/Provinces do not allow limitation on how
long an implied warranty lasts or exclusion or limitation of incidental/consequential damages, so the above limitation
may not apply to you.
This warranty gives you specific legal rights, and you may also have other legal rights which vary
from State to State or Province to Province.
The legal requirements will vary in different countries, even states as described above to what
your consumer rights are. In some countries the manufacturer of the product will be responsible for carraige costs for returned and replaced items. This may NOT be the case in all territories. What seems clear is that they will only offer the legal rights you are entitled to for your region and is one reason we will have conflicting cases reported here for what was done/offered regards postage etc.
I would suggest to anyone that has a problem to contact support and put forward your case in a pleasant but concerned manner. Do remember these are people you are dealing with and in such a job will come across all manners of attitude/frustration on a daily basis. Their knowledge of the particular product may not be that great as the company makes lots of products. Their job is to record and forward the complaint/case to the required department or staff.
By all means express what you want and make them stick to upholding their warrenty conditions/responsibilities. You are not by law required to send a video etc. That may help them but that is their job to determine the fault and determine repair or replacement. You will have to go through the "dummy questions" which seem obvious but in many cases the problem is something simple the consumer hasnt done. It is their duty to go through that process of elimination.
Furthermore, Thrustmaster sending a part to the customer to d.i.y fix the component is strictly against their own Warrenty conditions and should not have been authorised or dealt with in such a way. I would not accept any short handling on their part and hold them to their own terms and conditions. Be firm but be polite and you will usually find "customer service" is a two way thing.
Any of you that decide to replace your fan are in breach of your WARRANTY so do so at your own discretion. If further problems happen do be aware you have invalidated your WARRANTY. Long story short trying to fix a dodgy fan issue yourself could create a bigger problem later. Its your call on what to do.
If I get the problem with the fan which could happen in the future Ive already decided to go the "Customer Service Option". Though having a spare wheel around reduces the pain.
Apple towers, by design, have been some of the most accessable pieces of hardware in the PC world for almost 15 years. A simple button press on the G3/G4 case allowed you open the hinged side of the case with easy access to nearly every component.
i think i might pick it apart one day as it sounds as though its a cable hitting the fan.
just a few weeks ago if a newbie came in this thread asking if he should order a t500rs everyone would give him a united answer (hell yeah!). 
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