Well my worst fear just happened. Apparently last night they tried to convert me to the new dashboard. I just had a random huge update out of nowhere. So that is my guess. I let it run for at least an hour or two and it would not fully install the update. So I left my x1 on and went to bed. Got up this morning and something did not work. Now my X1 wont even turn completely on. It just locks up at the X1 screen. So I would HIGHLY recommend opting out of the preview program asap. Not a good sign at all of November for X1 users.
Been on phone with customer service trying to resolve this.
![Sick :ill: :ill:](/wp-content/themes/gtp16/images/smilies/ill.svg?v=3)
![Sad :( :(](/wp-content/themes/gtp16/images/smilies/cry.svg)
![Mischievous :mischievous: :mischievous:](/wp-content/themes/gtp16/images/smilies/mischievous.svg?v=3)
I will respond later with the outcome.
Update 1
I called customer service after waiting 15 minutes on the phone, they sent me to xbox.com support page. Currently in a live chat that has a 30 minute wait time. Going to be a long day.
Update 2 and conclusion
Was in an live chat with an xbox rep for dang near 3 hours. We Tried everything possible including trying to bypass the system update hardware with a flashdrive. Bottom line, it is fried from trying to do the update. Good thing I have an extended 3 year warranty. Trying to figure out the warranty situation right now. On hold with warranty company.
Update 3
The warranty company is sending me a free shipping label via email. The shipping, return and repairs will all be free.
![Smile :) :)](/wp-content/themes/gtp16/images/smilies/smile.svg?v=3)
I will ship it out on monday.