Another Fanatec wheel arrives!
- Thread starter jonboy1066
- 3,981 comments
- 451,614 views
saw it. great news on the holes being pre-drilled to fit on the playseat. i guess ill keep it now. maybe fanatec will do the same with the clubsport shifter when it comes out so it can easily hard mount to the g27 playseat shifter attachment? nice move by fanatec! how did you set up the clubsports?
- 507
- Tulsa, OK
- greekbull
- greekbull
Thomas has already said the CS Shifter will have mounting holes from the bottom so I would guess that if they changed the bottom of the GT2 it would make sense that the CS Shifter be able to mount to any G25/27 shift mount.
I'll try and get some more picks up soon. But setup was easy and it's comfortable. I took out the spacers that lift the pads off the pedal shafts so that made the angle much less extreme. I also drilled two holes into the playseat pedal pad and mounted a 2" piece of steel that I mounted the pedals to as low as they could got. I also put a 2" piece of steel behind the pedal mount for the top four screws. It's completely solid no movement and it's a a very comfortable angle. All of the supplies cost about $12 and you can get them at any hardware store. The only tolls I used were a demel for two cuts of 13 1/2" lengths and a drill for the holes. Entire mount tool aprox 30 min.
- 338
- Athens
- MARS__ATTACKS
ShylockHolmes
(Banned)
- 591
- ShylockHolmes
- ShylockHolmes
Finally got my wheel and played around with it for a couple of hours.
One thing I noticed, the fans are a little loud and on most of the time. I had a bit of belt squeal which disappeared after a little bit.
Also, is it possible to switch from Xbox mode to PS3 or vice versa without turning the wheel off?
One thing I noticed, the fans are a little loud and on most of the time. I had a bit of belt squeal which disappeared after a little bit.
Also, is it possible to switch from Xbox mode to PS3 or vice versa without turning the wheel off?
Fanatec is far from even decent customer service let alone customer satisfaction, after five long weeks of back and forth emails they realized that the shipments (three packages with different tracking #s) were lost!
Since day one I suspected something wrong as the USPS info didn't confirm that the packages were picked up by them.
I asked for a refund after two weeks but I was told to wait for the items then I can refuse delivery and then when they receive it I would get my money back, I reiterated the fact that all USPS PMI takes ten days max to deliver but to no avail.
To make things worse, I received an email on Dec 14th from their warehouse in California (Kate) stating that the items are lost and they can reship the same items again, so I agreed but mentioned that I would be away and would rather got them shipped end of Dec, however, out of nowhere on Dec 21st I received a dull email from Sabine in Germany stating again that the items are lost and that I was refunded!
Upon questioning the reason I was refunded now after Kate in USA offered to reship the items I received another gloomy and arrogant email stating that staff in USA are only shippers and they don't decide how to resolve the issues!
Furthermore, she mentioned that if I need the same items again then I have to place a new order with the new prices which would be much higher than what I paid (nearly CAD.500).
This is the end of saga with Fanatec, an arrogant small company that doesn't have a clue about CS (Customer service) I have been dealing with many retailers around the globe and by far I have never encountered such a nightmare.
Good products but below par customer service is unacceptable.
Will never buy from them, will never recommend them.
Since day one I suspected something wrong as the USPS info didn't confirm that the packages were picked up by them.
I asked for a refund after two weeks but I was told to wait for the items then I can refuse delivery and then when they receive it I would get my money back, I reiterated the fact that all USPS PMI takes ten days max to deliver but to no avail.
To make things worse, I received an email on Dec 14th from their warehouse in California (Kate) stating that the items are lost and they can reship the same items again, so I agreed but mentioned that I would be away and would rather got them shipped end of Dec, however, out of nowhere on Dec 21st I received a dull email from Sabine in Germany stating again that the items are lost and that I was refunded!
Upon questioning the reason I was refunded now after Kate in USA offered to reship the items I received another gloomy and arrogant email stating that staff in USA are only shippers and they don't decide how to resolve the issues!
Furthermore, she mentioned that if I need the same items again then I have to place a new order with the new prices which would be much higher than what I paid (nearly CAD.500).
This is the end of saga with Fanatec, an arrogant small company that doesn't have a clue about CS (Customer service) I have been dealing with many retailers around the globe and by far I have never encountered such a nightmare.
Good products but below par customer service is unacceptable.
Will never buy from them, will never recommend them.
- 29
Sorry for your troubles, that really sucks to be excited to get something and have to go through all of these issues.
In no way discounting your troubles, I on the other hand, had no issues. Ordered my wheel, shipped from the US warehouse five days later and was at my front door the next week.
I post with the sole intent to suggest that their customer service was completely fine in my case. Its completely fine in the majority of cases.
In no way discounting your troubles, I on the other hand, had no issues. Ordered my wheel, shipped from the US warehouse five days later and was at my front door the next week.
I post with the sole intent to suggest that their customer service was completely fine in my case. Its completely fine in the majority of cases.
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I concur- I've bought about 5-8 things already from Fanatec, including multiple wheels all the way back to the original 911 Turbo, and I've had nothing but a good experience. When I've had issues, which are infrequent, I've gotten a response from Thomas or Armin within a few days. This a small company of racing game fans like us making the best equipment they can for a reasonable price- if I wanted Logitech big company support I'd know it comes with an inferior product (IMO, having tried both.) So yes I'd personally give them more latitude then Logitech, given the difference in the two companies approach and products....
Pardon, are you the official spokesman for the company? I didn't ask for your opinion about Fanatec, it is my own conviction, obviously you have not dealt with big box retailers and Amazon who became giants not because of their offerings but due to great CS and customer retention and most important of them all good word of mouth bro.
If you have great products why not augment it with a great reputation.
If you'd have taken delivery when they offered it, you'd have a spankin' new Fanatec wheel under the Christmas tree like I do.
Scotty
Well, I did not refuse any delivery in the first place, simply because items were not shipped/lost.
Anyhow, will have to wait for the upcoming T500 RS I guess.
What makes youneven think Fanatec's goal is to become a "big box retailer"? From the sounds of it your better off with Logitech; you don't get where they are coming from at Fanatec. But I agree with the others, it still seems most of the blame here in your unfortunate case comes from USPS. Perhaps what you interpret as "cold" emails from HQ are partially a language barrier?
No one is saying Fanatec can't stand to improve their customer service, but there are tradeoffs when dealing with cutting edge stuff. Regardless, it may not be your cup of tea, but personally I'd rather deal with some bumps in the road with a smaller company in order to get superior products that meet my needs, and create unique new products to the marketplace. You must not have a 360 or be a Forza fan? If so, good luck playing that on the other wheels. Personally I had to have a tri-platform wheel so if it took a little longer to come from Germany, I dealt with it. But to each his/her own.
- 29
Actually, they became giants becuase of their broad assortment, i.e products. Customer service if anything is far from superior. Unless of course you want to sell your guide book on how to become a pedifile. Also keep in mind you are dealing with a German company, don't get me wrong, Germany has some good things going for them...but retail commerce is certainly not one of them.
Here we go again, probably you have not been tracking Fanatec's growth in the past few years and how the depth and breadth of their product line have substantially increased, once you go global and sell to the mass you become a big retailer.
If you want to argue about trade offs and cutting edge technology, be my guest, back in 1989 both Toyota (giant company) and Nissan (smaller company) launched their luxury lines (Lexus and Infinity) Toyota focused on CRM but Nissan focused on their technology (Infinity Q45 was cheaper, more powerful had race inspired independent active suspension on all wheels, better Cd design and so on) LS 400 was bare bone compared to the Q45, but why the former succeeded is because they interacted with the final user and knew what potential customers wanted whereas Infinity was merely displaying their car in the mass media (so effective at that time) and were so arrogant about their cutting edge technology.
This is what I still recall from those days (as I am a middle aged dude) if you want to investigate further go dig for further info. even when MB debuted their all new S-class in '91 it was too late to recapture the lost customer base. Oops I'm comparing Fanatec to MB!
I don't want to change the topic but I believe in Polyphony Digital and their support ( in less than one month, over 1gb with four updates) FYI, Xbox/La Forza are another wanna be/me too brands.
👍 Thanks for the further clarification.
As a matter of fact it turned out that the US warehouse staff are only puppets and are deprived of any authority so even if I agree to the reshipment offer it wouldn't have taken place as the German head office will eventually turn it down, it shows you the miss-communication between Fanatec Germany and their US warehouse and I was stuck in the middle!
I think the bottom line is, and what new customers should know, is that Fanatec support is very inconsistent. Someone people, like you've read on these forums get help right away, others simply get ignored. I'm not sure what process Fanatec uses to determine who gets help and who doesn't but it's simply not working. What you extend to one customer, i.e. answering their support emails within a few days rather than weeks, should be extended to all customers. If this support cannot be provided then it should be stated before money exchanges hands.
If you plan on selling lots of wheels then chances are you are going to have customers with problems. You should have the staff to support these things. Maybe they will learn their lesson from these posts because the more popular the wheels get the more problems are going to arise.
If you plan on selling lots of wheels then chances are you are going to have customers with problems. You should have the staff to support these things. Maybe they will learn their lesson from these posts because the more popular the wheels get the more problems are going to arise.
Whatever, you don't get what I'm saying at all, and this is thread so off topic because of your rant and our replies, of which this will be my last. Calling Nissan a "smaller" company in this discussion proves that- do you realize Fanatec may have less than 100 employees (not sure, just an educated guess.)
As far as studying Fanatec, I've been an interested 3rd party since the beginning. I beta tested their first PC wheel, then the first 360 compatible wheel. I then went onto make with my bare hands a prototype of what is now the GT2 when I made a"Frankenwheel" out of my Turbo S beta and a GT3RS, combining the wheel from the late with the 360 compatible guts from the PWTS. Perhaps you've seen my videos on YouTube showing the process under my username Mikemav3. They got like 10k hits online. Exactly what are your qualifications for knowing the inside and out of Fanatec?
Oh, and as far as your fanboy snaps at the 360, well I like to diversify. I play mostly rFactor, some iracing, F1 2010, RBR, etc...as well as GT5. I would have been awfully bored waiting for the GT5 release were it not for my 360 and PC sims though. anyway, moving on...
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Exactly, it's not comparing Nissan to Honda or Toyota or MB; it's like comparing one of those giants to Orange County Choppers or West Coast Customs- they have "catalog" off the shelf products, sure, but you know going in you're going to get something special (and may have to wait or deal with inconveniences along the way to get that specialized product.) It's clearly not for everyone, but many of us enjoy their products greatly. Heck, I paid full retail for the GT2 just like everyone else even though my original Frankenwheel is still working great, but that's just me. Anyway, I said I'd digress, so I shall...
chromatic9
Premium
- 2,835
- England
- chromatic9
Just thought I'd post about my Turbo S. Still working great after 1 year. Got it around early December 2009.
I believe that its superior to the G25/7. If you want big company service then go Logitech, I don't understand how people can be so impatient about such a niche product. You get it when you get it.
Where is Logitech's xbox 360 support? Be thankful a quality wheel is being produced for all platforms and that actually try to innovate. G27 is decent of course but really still a crude featureless wheel from 5 years ago. I'm not keen on the chatter helical gears. Would probably still keep my G25 with its sequential shifter and there's no clunky sound.
I think Logitech and MS should work on a G27X or something that has XID/HID. They could price it accordingly and satisfy a demand for a mainstream wheel. Forza 4 is coming. I don't see it being a big problem for Logitech to have a side brand costing a little more.
I believe that its superior to the G25/7. If you want big company service then go Logitech, I don't understand how people can be so impatient about such a niche product. You get it when you get it.
Where is Logitech's xbox 360 support? Be thankful a quality wheel is being produced for all platforms and that actually try to innovate. G27 is decent of course but really still a crude featureless wheel from 5 years ago. I'm not keen on the chatter helical gears. Would probably still keep my G25 with its sequential shifter and there's no clunky sound.
I think Logitech and MS should work on a G27X or something that has XID/HID. They could price it accordingly and satisfy a demand for a mainstream wheel. Forza 4 is coming. I don't see it being a big problem for Logitech to have a side brand costing a little more.
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- 1,495
this is a bummer. Even at the Fanatec fansites it is clear that their customer service is hit and miss.
many at the fansites (as you mentioned, too) think this spotty Fanatec CS is a byproduct of their expansion, their success, and the holiday season.
I am a bit nervous about ordering a wheel next month! I hope the CS increases after the holidays.
I hope all works out well in the end.
- 72
- Valander
For what it's worth, I had only positive experience with my Fanatec order.
I placed an order for the Carrera wheel, but forgot to add on the paddle shifters. I emailed them, to the webstore address listed on the site, and asked if I could add that to the order. I heard back from Claudia within a day, and she said she would add that as long as I sent payment first. I did that, and she got the paddles added and shipped together with the wheel. All told, just over a week including shipping.
Now I'm just ready to hook the darn thing up and do some driving over my vacation, finally!
I placed an order for the Carrera wheel, but forgot to add on the paddle shifters. I emailed them, to the webstore address listed on the site, and asked if I could add that to the order. I heard back from Claudia within a day, and she said she would add that as long as I sent payment first. I did that, and she got the paddles added and shipped together with the wheel. All told, just over a week including shipping.
Now I'm just ready to hook the darn thing up and do some driving over my vacation, finally!
