Fanatec Announcements: CSW V2 Reviews Out

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Snotgobbler
You beat me. Also, from Europe, I got a 727 and a 771.

I ordered the lot (twice). I'll need to cancel one lot, but wanna make sure on Monday/Tuesday that the first one is all kosher before I do...
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I hope those numbers doesn't mean a thing. If I would be a 724th person to order or pay via paypal on a new site, I would get CSW maybe sometime in 2013/2014 knowing Fanatec don't produce that many wheels at once.
 
1) The order numbers didn't start at 0. I haven't seen a number below 6xx yet.

2) The majority of the orders are more than likely for the CSP V2's. $250 pedals will sell in higher volume than a $1000 wheel.
 
Just received an email from Fanatec support.

Has anybody else received it?

Dear customer,

We have received an order but it was listed as incomplete.

There are two possible possibilities:

CASE 1: The checkout process was not finalized and no payment was made.
If you want to complete your order, log on to your Fanatec account, go through the 6 steps of the checkout and click on confirmation order.
If your order was successfully processed you will receive an email confirmation of your order.
Our website will be online again shortly so you will be able to complete the order.

CASE 2: You completed the order and made the payment but our system did not record this correctly.
In case you already received an order and/or payment confirmation please contact us and send us the confirmations you have received. In this case we would need to investigate why your order was registered as incomplete.
Please reply to info@endor.ag in this case and we will come back to you shortly.

Your Fanatec team
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This is said email.
 
RobJackson85
Just received an email from Fanatec support.

Has anybody else received it?
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I got the same email. Twice.

Once for each of my identical 2 orders.

One of mine probably WASN'T completed on their site, but one of them was. As far as Paypal are concerned, both were (€2300 having already left my account).

So it's CASE 2.

What does this mean? Are we back to square one, having a race now to REORDER?

Having waited up all night to make the orders, I hope that Fanatec honour the first-come-first-serve nature of the order numbers, rather than start again from scratch based on payment confirmation. :(
 
Snotgobbler
I got the same email. Twice.

Once for each of my identical 2 orders.

One of mine probably WASN'T completed on their site, but one of them was. As far as Paypal are concerned, both were (€2300 having already left my account).

So it's CASE 2.

What does this mean? Are we back to square one, having a race now to REORDER?

Having waited up all night to make the orders, I hope that Fanatec honour the first-come-first-serve nature of the order numbers, rather than start again from scratch based on payment confirmation. :(
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No, sounds like good news for you.

Think of it this way: fanatec have a bank account with thousands if euros in it, they just don't know for sure who paid.

All you have to do is confirm that you paid (twice) they will tick off your money and reserve the wheel for you. All good!

My suspicion is they could work out who paid, but quicker and more definite to get confirmation off the customers.
 
Snotgobbler
I got the same email. Twice.

Once for each of my identical 2 orders.

One of mine probably WASN'T completed on their site, but one of them was. As far as Paypal are concerned, both were (€2300 having already left my account).

So it's CASE 2.

What does this mean? Are we back to square one, having a race now to REORDER?

Having waited up all night to make the orders, I hope that Fanatec honour the first-come-first-serve nature of the order numbers, rather than start again from scratch based on payment confirmation. :(
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I should imagine that the PayPal receipt is enough for the orders to stand. If not, then I won't be rushing to re-order. I'll wait for things to calm down.


tumbleweed
No, sounds like good news for you.

Think of it this way: fanatec have a bank account with thousands if euros in it, they just don't know for sure who paid.

All you have to do is confirm that you paid (twice) they will tick off your money and reserve the wheel for you. All good!

My suspicion is they could work out who paid, but quicker and more definite to get confirmation off the customers.
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Wouldn't it be quicker and easier just to log into their PayPal account? THat way they can see who has sent moeny and sort it from there? Instead of asking thousands of customers to email them? I know with different time zones everybody will not respond at the same time, but I bet in the last 30 minutes they've had hundreds, maybe thousands of replies.
 
I got the e-mail, all I did is copy/pasted what they said in the e-mail, and then forwarded my Paypal payment confirmation to that info@endor.... e-mail address. That should be all they need. It's time stamped and has an order number, so they should be able to use that to get all the information from my order.

If the rest of you haven't done the same, I'd recommend doing that.
 
RobJackson85
Wouldn't it be quicker and easier just to log into their PayPal account? THat way they can see who has sent moeny and sort it from there? Instead of asking thousands of customers to email them?
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The problem with that is that not everyone uses their same PayPal email for everything else, like their Fanatec site account for example.

I think they will probably wait until they have manually sorted out the orders people have been receiving emails about before the site goes back up in order to minimize confusion on their end.

Fanatec uses PayPal, so the transaction-engine end of business is on PayPal's side, all Fanatec has on their side are data bases to correlate PayPal purchases with with their internal inventory tracking, order status, customer account address, and etc.

Thats what puzzles me about this, they are not fooling with some hairy e-commerce transaction engine on their side, PayPal does that. Something happened with their internal database coding.
 
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JogoAsobi
The problem with that is that not everyone uses their same PayPal email for everything else, like their Fanatec site account.

I think they will probably wait until they have manually sorted out the orders people have been receiving emails about before the site goes back up in order to minimize confusion on their end.

Fanatec uses PayPal, so the transaction-engine end of business is on PayPal's side, all Fanatec has on their side are data bases to correlate PayPal purchases with with their internal inventory tracking, order status, customer account address, and etc.

Thats what puzzles me about this, they are not fooling with some hairy e-commerce transaction engine on their side, PayPal does that. Something happened with their database coding.
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As you said it's something on their end which has given up, and I'll hold up my hand and say that I'm not at all clued up on the whole e-commerce business model.

I just thought that within PayPal, as you can see the shipping address and if money has been authorised to go through, they could just manually work their way through and allocated the stock physically to customers who have sent payment. This way they could bypass their own website system until it has been sorted.
 
RobJackson85
I just thought that within PayPal, as you can see the shipping address and if money has been authorised to go through, they could just manually work their way through and allocated the stock physically to customers who have sent payment. This way they could bypass their own website system until it has been sorted.
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Yes, but not everyone's shipping address is the same, some people have multiple shipping addresses registered in PayPal. Some people have more than one address listed on Fanatec's store account.

For ex: I have friend's overseas that buy from Fanatec via PayPal in their country but have it sent to an intermediary instead who then sends it to their country. Reason: Fanatec does not ship to their country, that is how they get around that. So their PayPal-registered shipping address is not the one the Fanatec goods go to.

UPDATE: Looks like one of the friends overseas referred to above just received one of the afore-mentioned emails from Fanatec. Nice to see Fanatec are doing their best to get their house back in order, unfortunately for them its already Sunday night in Germany now..
 
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"A few hundred very lucky to go through the whole checkout process and make the payment. These customers ordered all inventory of the CSW so that we are sold out for now. "

A few hundred in stock doesn't sound like a lot for one continent, if this is for just Europe and even more certainly not much if he's talking globally?
 
No there weren't very many at all globally, I Honestly believe there will be at least 4 batches before everyone gets one who wants one assuming production increases over time
 
WhiteAnimal166
"A few hundred very lucky to go through the whole checkout process and make the payment. These customers ordered all inventory of the CSW so that we are sold out for now. "

A few hundred in stock doesn't sound like a lot for one continent, if this is for just Europe and even more certainly not much if he's talking globally?
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It all depends on the definition of 'a few' as to how many there where.

So far, over on the iRacing forums it's come to light that order references range from 640ish right up too 970ish. I'm assuming that the order numbers are given globally, so that there is not one the same in EU or US. A few hundred to me, would range from anything around 300 - 1000. So all those who have a payment reference may be ok. Thomas may be assuming the worst and they may not have over sold.

I suppose all we can do now is wait until sometime tomorrow too find out if/when we'll get our hands on the base and wheels.
 
Order 885 for me :-)

So glad I was able to sneak my order in yesterday. No official order confirmation from Fanatec, but PayPal took my money so they better give me my wheel!
 
i am quit disapointed about all of that big messed up
i couldnt even join website at all, always got such error messages
even with that, stock are sold out.
so next time, Fanatec board, do not announce any accurate date if you are not able to release at time
hire competent web engineer and marketting / commercial department
the amount of stock is just a freaking joke
 
The waiting continues as no one really knows if they've secured stock or not. If my order isn't fulfilled I'll just cancel, buy a secondhand CSR-E and keep my V1's for now and spend my money on a nice seat ;)
 
bumer
At least under PayPal my payment status has just changed to completed. I hope it's a good sign.
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Mines still pending. :(.

I would say that your orders are confirmed and ok, but are you in the first batch of wheels?

Out of curiosity, what where your reference numbers?
 
RobJackson85
Mines still pending. :(.

I would say that your orders are confirmed and ok, but are you in the first batch of wheels?

Out of curiosity, what where your reference numbers?
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Yeah, that is the real question, am I in or out. I hope I am in first batch. We'll see. My number was 724.
 
bumer
At least under PayPal my payment status has just changed to completed. I hope it's a good sign.
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museumsteve
mine to..:)
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I do not have a Paypal account so I hope my status stating complete on the original invoice is legit! :scared:

On Sunday I did get the auto-email from Endor asking for the Paypal receipt. The auto-email as many know said the order was complete and the payment was made but the Endor system did not record the transaction correctly.

I will keep my fingers crossed!
:nervous:
 
Ok some comments about something else than fanatec site .....

I have noticed that CSW with formula rim is a bit faster than T500RS:
CSWb1.jpg

BMW wheel is clearly slow in comparison to both.
However CSR-elite wheel is as fast or even faster than CSW with formula rim:
wheel-comparison-small.gif


Still waiting for round light weight rim :) (of course the answer is t500rs but I rather buy a fanatec)
 
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Raitziger
Ok some comments about something else than fanatec site .....

I have noticed that CSW with formula rim is a bit faster than T500RS:

BMW wheel is clearly slow in comparison to both.
However CSR-elite wheel is as fast or even faster than CSW with formula rim:

Still waiting for round light weight rim :) (of course the answer is t500rs but I rather buy a fanatec)
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To be honest, I think FW is an important factor here as well. As we know since you can increase the FFB effect strength, you also increase the power of the motors basically. So we know that there is some headroom to play with.
This means that depending how Fanatec programs the firmware (and if possible on a per rim basis) you could get an equal response with almost any rim which is on par with or faster then the other rims out there.
 

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