Just following the Internet Discourse Manual of Style
Which you know we don't use here.
If I can speak without offhandedly disparaging large groups for a moment - allow me a few edits to achieve it...
...is it OK to lament review bombing and other aspects of the customer-developer relationship in gaming (in both directions) without offering an alternative? In an ideal world I wouldn't have user reviews, I wouldn't have user ratings, yelp wouldn't exist, and professional criticism would be subject to rigorous regulation (to stop bought reviews). None of this is very realistic at all, and much of it informed by my own low opinion of the babblings of the unqualified, but it is how I would have it - however I am not so utterly without awareness as to suggest it with a straight face.
Just about every suggestion you have made would lead to significantly anti-consumer practices becoming the norm. That rigorous regulation would lead to more bias reviews, not less, who do you think has the money and lobbying power to ensure it working in their favour? It's not he buying public.
What's needed is a better understanding of how reviews work for the public, that they are not monolithic entities, and need to be viewed as a collective of views, with extremes at each end, the possible truth lying in the mid-point, and most importantly, as subjective.
Of course in a perfect customer/developer relationship we would have no means of complaint as we would be already perfectly understood by the developer - but I think in that reality there's so much DMT being injected directly into our brains that we probably don't play GT anymore.
What I think really needs to happen is wide culture change on both sides - developers need to be less beholden to financial pressures, given the time to make finished products, and monetise them based on the value of their content as comes in the box, and not what's promised in the future. By the same token gamers need to take a little longer to assess things and shouldn't expect every game to cater to their every wish and niggle (I am not saying everything people are wishing for GT7 is poppycock but plenty of it is oddly specific to individuals, like very certain cars or tracks).
That is to say for all the effort developers put into catering for and understanding the playerbase, the potential playerbase should return in attempting to understand the developer, the pressures on them, and real world factors that affect the shape of a game.
In short, developers should be forthcoming about limitations, instead of promising the world; gamers should be understanding about limitations, instead of expecting the world.
I agree somewhat, it does however have to be a symbiotic relationship, and let's be honest when studios/publishers put mechanics into a title that don't further both sides of that relationship, then backlash should be accepted.
I have to be honest, I've looked at a lot of the comments on the review-bombs, and I've not come across one asking for a specific car/track.
They fall into three areas:
- It's not for sale in Russia (early and easily the smallest group)
- Always On-line
- Microtransactions and an economy based around these
The first is geo-political and also the smallest, the later two are the vast, vast majority, and were made worse, and the time-line is clear on this, by the server outage and then tone-deaf response to MTXs that Kaz/PD put out.
Far from being surprised, the back-lash was actually quite predictable given the communication that was put out.
I recall some wisdom from the hospitality business - only unhappy customers communicate. Most happy customers just plug away with the product (or enjoy their dinner, pay up and go home). So while you of course as a business owner need to cater to those unsatisfied people, one should be acutely aware that quite a few people will have come in, been happy, paid and left without a word. So on that basis I feel tanking a review score to the basement based on quite a personal gripe (I can't acquire all cars in a week, or whatever else you don't like) is disingenuous and just turns user reviews into what they are: a remarkably poor indicator of whether the game is actually any good. And that stain will remain past the point they fix any of this, even to the point the game has so much extra content as to be almost unrecognisable (see - launch Vs 2021 GTS).
It should be noted that very few of my above suggestions are in any way realistic, and I hope that might excuse to some my initially having brought no alternative - there sort of isn't one, tho in my case I might rather have nothing at all, and everyone just sort of have to suck it up, that won't be popular, but it is what it is - this site would be more pleasant in launch times for a start
While broadly true, what also needs to be taken into account is that GT7 isn't a title in isolation, GTS didn't get review-bombed in this manner, which raises the question as to why.
A number of factors, the limited nature of it's content and focus was clearly communicated, it was priced accordingly as a result, it's micro-transactions were introduced later in it's life and the in-game economy was not as focused around them.
Consumers require a voice, and should one not be directly available, then they will find one, as they have in this case.