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I'm not saying to not support it at all. That would be ridiculous. Wherever you got that from my initial post confuses me.Of course it makes business sense to fix pc2 first. If they were to go by your model they would abandon pc2 right now for pc3. Who would buy pc3 after that behaviour? No console users for sure. How many current customers will that upset?
Which is why sms are still working on fixes for pc2.
Reputation makes and breaks sales and entire businesses. You also have to go above and beyond to repair a bad rep (the bad rep automatically costs a business money thru lost sales and the subsequent rep repair work). NB: this is more than just patches.
It would also be a poor businees model that would have to factor in rep repair work as part of the strategy. (They expect failiure? Why?) Sound businesses don't have to do this.
I personally know plenty of people who didn't buy pc2 solely because of pc1. And people who left pc2 for AC because of pc1 (if pc1 was abandoned instead of finished then why persevere with pc2 for the same result?).
It's such obvious [and universally accepted] business sense that I can't believe some actually want to question it.
For e.g. https://www.reputationmanagement.com/blog/the-cost-of-a-bad-reputation/
What I was saying is that the costs of a further year of updates didn't justify the benefits associated with it. It's not like the head guys at SMS are idiots. They know what effect reputation can have on a business. A large quantity of them were on the team when they were on GTR2, NFS Shift and PC. Therefore, they experienced the backlash from going to EA.
I've never questioned whatever you think I'm questioning. What I'm thinking is that they did a Cost-Benefit Analysis and did not see any benefit for supporting an extra year. Wherever you got "don't support it at all," I don't know.
How you can say it makes obvious business sense when you don't have any of their figures makes no sense to me. Business decisions is based off numbers. Not "let's do what mattikake says."